Q: iphone 6 error 53 and APPLE WONT REPLACE OR FIX!

I believe a few years ago you could downgrade to an older version of iOS, without much trouble at all.  It may not have been supported by Apple, but was easy enough to do.  In those days, you could jailbreak your iPhone just by visiting jailbreak.me and sliding a button.  Of couse things have changed a lot since then..

I know that downgrading is not supported.  But, it should be.  Not just for cases of this error, but also for users of older iPhones whose phones run slowly after updating.  On other phones, if an update causes problems,you can go back to an older operating system.  I fail to see how anyone can think it is acceptable for an iOS update to brick a working iPhone, and there being no way for the user to restore the old version of iOS to unbrick their phone.  The attitude that that the user should have taken their phone to an Apple store to get it fixed, and then they wouldn't have the problem, is simply not good enough.  I'm sure that the majorty of iPhone users were never told at purchase time, that they should never get their phone repaired by a 3rd party.

I can only imagine there are going to a lot of unhappy iPhone users who end up with bricked phones.

ajs42548 wrote:

 

I'm having a difficult time understanding why you can't understand that this problem only occurs after an upgrade. I'll repeat this again... When there is a common problem occurring after an event (in this case an upgrade), then the problem was caused by that event, in this case the upgrade. Any and all technicians will tell you to go back to the way the device was before the event, whether it's a hardware or software reversal. If the upgrade never happened then the phones would still be working perfectly. One second before the upgrade = working phone...One second after the upgrade = bricked phone. Diagnosis = upgrade caused the problem. There can be no other conclusion.

It does not only occur after an upgrade.  If you were running iOS 9.2.1, then had unauthorized service performed, then had to restore via iTunes at any point (reinstalling a fresh, yet identical copy of iOS 9.2.1) then the issue can (and has been reported to) occur.

Once you have had unauthorized service performed on the device, there are absolutely no guarantees from Apple regarding current or future performance.  And the terms f the iOS update agreement make it clear than that you, as the user, take sole responsibility for the quality & performance of the iOS on your device.

Updating is never mandatory.  You could have an iPhone 4S still running iOS 5.1.1 if you wanted.

Your comment about  how you have determined that it must have been the upgrade that caused the issue reminds me of the iPhone 4S greyed out wi-fi issue.  So many people were convinced it was the software update that caused it.  Whether it was from 5 to6, or from 6 to 7, or even from 7 to 8, people still insisted that because it happened immediately after the update, that the software of the update caused the problem,

Wrong.  The issue was that those affected iPhone 4 S units had a faulty wi-fi chip that had a lower than standard heat tolerance.  The heat generated by the processor during the software update exceeded the chip's tolerance, and it stopped working.  It wasn't the 1s or 0s of the software; it was the heat generated by the processor.  And the chip was defective.

Here, we have a 'faulty' Touch ID, and then there is a problem after the update.  Stating that there can be only one possibility is extremely poor troubleshooting, and I'd write up or possible terminate any of my employees that used such erroneous logic (if they kept doing it of course).

If you don't understand in detail how the hardware interacts with the software, then your analysis of the situation is no more valid than medieval 'scientists' that believed that draining blood was a valid way to treat a fever.

Arjunthebuster wrote:

 

Hey degree,

I haven't repaired the phone outside anywhere yet! Apple is asking me 22,000 INR(1240 Aed) to get a replacement phone when my iPhone is already in warranty till 11th of january 2016.

The 11th of January has passed, the phone is not in warranty anymore, Jan 11 came and went already.. Why do you say it is in warranty until the past?

roger_m wrote:

 

I believe a few years ago you could downgrade to an older version of iOS, without much trouble at all.  It may not have been supported by Apple, but was easy enough to do.  In those days, you could jailbreak your iPhone just by visiting jailbreak.me and sliding a button.  Of couse things have changed a lot since then..

 

I know that downgrading is not supported.  But, it should be.  Not just for cases of this error, but also for users of older iPhones whose phones run slowly after updating.  On other phones, if an update causes problems,you can go back to an older operating system.  I fail to see how anyone can think it is acceptable for an iOS update to brick a working iPhone, and there being no way for the user to restore the old version of iOS to unbrick their phone.  The attitude that that the user should have taken their phone to an Apple store to get it fixed, and then they wouldn't have the problem, is simply not good enough. I'm sure that the majorty of iPhone users were never told at purchase time, that they should never get their phone repaired by a 3rd party.

 

I can only imagine there are going to a lot of unhappy iPhone users who end up with bricked phones.

Yes, it is good enough.  Because that is what every iPhone purchaser agreed to at the time of purchase, based upon the terms & conditions of the hardware warranty.

The warranty boils down to this:

Apple: "Okay, so as long as you only use this device as designed and intended by us, and follow the rules we set, then if you have any problems, then we will happily fix those problems for you.  If you go outside of that, then there may be a cost involved for service or assistance, or we may refuse to service the device at all, and we will stop making any guarantee about the quality of the device's performance.  Do you agree to these terms?"

Customer: "Yes."

Apple:  "Excellent! Enjoy your new product!"

You could replace 'Apple' with virtually any other manufacturer in the entire country.  The same basics would apply.

You buy a set of four snow tires with a warranty.  But then you take the car offloading, and the tires get damaged and fail to perform properly.  Is the tire manufacturer liable because you used the product in a manner in which it was not intended?

You put a TV dinner into your microwave, but you don't remove the metal foil covering the tray.  The microwave smokes & sparks and is ruined.  Is the microwave manufacturer liable?

Csound1 wrote:

 

Arjunthebuster wrote:

 

Hey degree,

I haven't repaired the phone outside anywhere yet! Apple is asking me 22,000 INR(1240 Aed) to get a replacement phone when my iPhone is already in warranty till 11th of january 2016.

The 11th of January has passed, the phone is not in warranty anymore, Jan 11 came and went already.. Why do you say it is in warranty until the past?

Maybe it's a Time Zone thing?

Guardian:

Apple says iPhone 'Error 53' is to protect customers' security

So, it's a feature, not a bug.

Nice security feature, when you get down to it.  Otherwise, your fingerprint could be gathered inappropriately and without your consent.

I can fix and service my Harley, I can put a new heating element in my washing machine, a new transistor in the circuit board of my steam oven, repair Thunderbird 2 (not the real one), but I can no longer fix my iPhone.

I have successfully repaired my iPhones in the past.

To me, Apple is just being evil and uncompetitive.

I am less minded now to buy a new iPhone or upgrade my software.

Time to look elsewhere?

Apple, always leading the way

If it was a security feature why not completely disable the Touch ID if it had been altered? Instead of bricking the phone.. Just make the feature unavailable? Simple fix but no Apple would rather ruin thousands of phones.

What do you imagine Apple get out of thousands of disabled phones, where's the profit in that?

Spite....

GB

Did those manufacturers allow those products to be user-serviceable?  Did that violate the warranty of those devices?  If not, then there's no problem there.

But Apple never authorized that, nor did they provide anyone with any service parts to do so.  So, your comparison is invalid.

Fat_Monkey wrote:

 

If it was a security feature why not completely disable the Touch ID if it had been altered? Instead of bricking the phone.. Just make the feature unavailable? Simple fix but no Apple would rather ruin thousands of phones.

Sounds like a question for Apple.  Go ask them.

www.apple.com/feedback or click here: Contact Us