Q: iphone 6 error 53 and APPLE WONT REPLACE OR FIX!

Arjunthebuster wrote:

 

hey ckuan,

i understand what you're trying to say but you need to know a few details before concluding anything. error 53 occurs due to faulty touch id sensors. and in my case it has occured when i updated which means my phone has a faulty touch ID sensor which wil be covered under warranty. but the screen which was an accidental damage won't be covered. i get it. what i'm asking is why cant apple just fix the faulty home button or the error 53 without repairing the screen. i can't afford to get a new screen replaced right now.

Once you dropped and cracked the phone, the warranty was void. It doesn't matter what happened after that.

Wow, you dropped and broke your iPhone and you want a free fix?

When will you take responsibility?

FYI, I have update/upgrade since iOS 2.0 till now iOS 9.2 with every minor updates in-between and none has brick my iPhones.

Anyway, there's nothing we can do for you, do what you please.

Arjunthebuster wrote:

 

WoW Yeah! It doesn't matter even if an Apple update bricked your device!

You dropped your phone and broke it. You voided the warranty. None of this is Apple's fault.

ARjunthbuster is absolutely correct... It isn't Apples fault that he dropped his phone that's not the point.. Apple is at fault for bricking his phone. They prompt people to download an update which is designed to send a error for any type of hardware change to the Touch ID.. In essence it's like sending a virus to kill a perfectly good working phone. He is correct in that this isn't fair. For example if you drop your phone and it cuts the Touch ID flex cable. You are at a total loss. Apple won't fix it because you dropped it, you can't get a third party to replace it and you can never update it.

<Link Edited by Host>

Fat_Monkey wrote:

 

ARjunthbuster is absolutely correct... It isn't Apples fault that he dropped his phone that's not the point.. Apple is at fault for bricking his phone. They prompt people to download an update which is designed to send a error for any type of hardware change to the Touch ID.. In essence it's like sending a virus to kill a perfectly good working phone. He is correct in that this isn't fair. For example if you drop your phone and it cuts the Touch ID flex cable. You are at a total loss. Apple won't fix it because you dropped it, you can't get a third party to replace it and you can never update it.

 

http://youtu.be/_tOaWuvTjFg

Clarification:  Apple won't fix it for free because he dropped it.

Show me where the warranty states that physical damage is covered under warranty.

And in addition to unauthorized service voiding support form Apple, Apple also has the authority to not allow their operating system to be allowed to be used on modified devices.  They own the iOS, not the user.  You have NO rights to use the iOS on anything except an official Apple iOS device.  And once it's been modified, it's no longer an official Apple device.

That's all spelled out in the terms of service of the iOS as well as the iOS device warranty.  If you don't like those terms & conditions, then don't agree to them.

It's like going into a restaurant, ordering food, and then refusing to pay because you disagree with the price that was displayed clearly in the menu when you ordered the food.  If you didn't want to pay $12 for a cheeseburger, then you shouldn't have ordered it and eaten it.

Why do you think you have the right to change the agreement AFTER you willingly entered into the agreement?

"Oh, mister landlord, I know I signed a two year lease and my monthly rent is supposed to be $1200, but I only think this place is worth $800, so that's all I'm giving you.  That paper I signed means nothing."

Show me where I said they would replace it? You know as well as I do that you cannot "not agree" and use the device. It's hardly comparable to eating a burger or paying rent. Best advice your giving is avoid this product. The point isn't even the fact that they will not replace it. The point here is they should allow the consumer the opportunity to know "Hey we are fixing to make your perfectly good phone useless" because you attempted to pay a reasonable amount of money to have it fixed.

No, that is not the point at all. The point is you took a device that we would have fixed to a non-citified jerk (if you are referring to the foul-mouthed person in your YouTube video) who has absolutely no access to Apple documents, codes or parts and had them repair it when they should have known it would not work and warned the person who was having the repair done. For security reasons Apple does not allow the parts or code outside, especially not to someone who is not authorized to make repairs.

I would advise anyone who wants to have their phone repaired by 3rd party service people that they purchase a used device from Apple that does not have Touch ID. Does Samsung openly allow non-authorized repair sites to replace their ID buttons?

Noone said anything about codes, but what is the security risk for not allowing an update when no Touch ID was installed on the device before the update? I'll answer that... NONE.  You said we so I'm assuming you work for Apple. Yes you would have fixed it at a ridiculous amount.

And you would be incorrect. As I said earlier it would be far better if the phone ceased to operate upon immediately replacing the original Touch ID with a salvaged or counterfeit home button. Maybe in future versions that will happen.

Won't be long until we also see posts from people with the 6s and 6s Plus complaining about unauthorized repair sites, like the moron in the YouTube video, replacing their 3D Touch screens with counterfeit screens and then the Phone doesn't work correctly.

It isn't a ridiculous amount if the iPhone is properly repaired. It is a ridiculous amount if an unauthorized repair site fixes the phone without informing the customer about the problems with the Touch ID, or using the old Touch ID.

I'm possibly the only person in this thread now that doesn't work for Apple but as you said there is a problem with the Touch ID. The problem is that Apple has used that problem with the recent updates to ruin thousands of perfectly good phones. Mine is not one of those and works perfectly. I'm simply pointin out when something is wrong and someone has been done wrong and in this case Apple has done a lot of people wrong

Fat_Monkey wrote:

 

I'm possibly the only person in this thread now that doesn't work for Apple

No one participating in this thread works for Apple.

Deggie said you took a IPhone to a third party that we would have replaced.... What does that say?

That means the person took their iPhone to a non-Apple unauthorized repair site, also referred to as a 3rd party repair site. That is all that says.

If you think Apple is doing this terrible thing you should sell your perfectly functioning iPhone and buy something else.

"The point is you took a device that we would have fixed to a non-citified jerk" That says you work for Apple and that's fine. So now Apple employees even think I should choose something other then Apple?