Arjunthebuster

Q: iphone 6 error 53 and APPLE WONT REPLACE OR FIX!

I purchased my Apple iphone 6 on januray 10th, 2015 in Dubai. i dropped my iphone in february and the top of the iphone(above the screen) got a minute crack. there wasn't any replacement option in India so i had no other option but to use that iphone and when i tried to update the iphone to iOS9.1 in November 2015 i got an error 53. Apple in india said they cant fix it here and i'll have to send it to dubai. I had to wait a month to send it to dubai and finally did. My warranty expires on january 11th, 2016. When given for service in dubai now, they're telling i'll have to pay 1240 aed to get a new phone because my warranty is void if the iphone is broken. BUT the error hasn't occured because i broke my phone(it was working fine for 10 months). I lost all my data because of this error. i don't want apple to fix my screen or anything! i just want them to fix the error 53 so that i can use my phone but they won't! and i haven't given the iphone for service outside yet! so it's still under warranty. please help me. i can't shed all my earning trying to fix a phone where the fault is on apple. PLEASE HELP. THANK YOU.

iPhone 6, iOS 9.0.2

Posted on Dec 31, 2015 2:25 AM

Close

Q: iphone 6 error 53 and APPLE WONT REPLACE OR FIX!

  • All replies
  • Helpful answers

first Previous Page 4 of 17 last Next
  • by Wisenamed,

    Wisenamed Wisenamed Feb 5, 2016 8:15 AM in response to Meg St._Clair
    Level 1 (10 points)
    Feb 5, 2016 8:15 AM in response to Meg St._Clair

    Meg St._Clair wrote:

     

    No, I don't think it's outrageous. I think this makes legitimate business sense.

    The Apple Genius stated that error 53 arises when there is a manufacturing defect or if there is a counterfeit touch id or if there is something wrong with the touch id ( including damages caused due to drops ). The OP's phone was working for quite sometime after he dropped his phone which ended up with the screen crack. if he broke the touch id, shouldn't it have stopped working as soon as he dropped the phone or before the update. ( oh that would have been horrible ). I refuse to believe that it's a coincidence. Also If the customer is okay with using a defective phone, why does apple have to curtail it.

     

    If u dont think its outrageous to pay for a manufacturing defect like i said in my  previous analogy then u my friend posses great powers of tolerance. U take it to a whole new level that  u might as well be called JESUS. Lets just agree to disagree about how apple's policy on this makes perfect legitimate sense.

     

    Maybe its a good move in terms of business, but not in terms of customer satisfaction. Its not widely known because this issue is being faced by few at the moment.

  • by Wisenamed,

    Wisenamed Wisenamed Feb 5, 2016 8:33 AM in response to gail from maine
    Level 1 (10 points)
    Feb 5, 2016 8:33 AM in response to gail from maine

    gail from maine wrote:

     

     

    So they made me pay for the screen which was almost half the price of the iPhone Really? If you paid more than this, then you paid too much:


    iPhone screen repair costs

    Accidental damage isn't covered by the Apple One Year Limited Warranty, but AppleCare+ covers two incidents of accidental damage with a service fee. You can also use our Express Replacement Service. Not sure if you're covered? Check if you have AppleCare+ by entering your iPhone serial number.

    With AppleCare+

    Without AppleCare+

    iPhone 6s Plus

    $ 99

    $ 149

    iPhone 6s

    $ 99

    $ 129

    iPhone 6 Plus

    $ 79

    $ 129

    iPhone 6

    $ 79

    $ 109

    iPhone 5s, iPhone 5c

    $ 79

    $ 129

    iPhone 5

    $ 49

    $ 129

     

     

    Oh!! thats just about 400 AED for an iPhone 6 screen repair. They charged him around 1200 AED for it.  I'm gonna ask my friend to report that particular AASP. Lawsuit!!! This is exciting for me though my friend has to go through the whole legal process.

    Could you please share the link in which this information is stated so that i can use it as evidence.

     

    Thanks GB.

  • by ajs42548,

    ajs42548 ajs42548 Feb 5, 2016 10:49 AM in response to ckuan
    Level 1 (0 points)
    Feb 5, 2016 10:49 AM in response to ckuan

    Who said anything about warranty? The phone was fixed and paid for. The issue is error 53 not whether it's under warranty or not.

  • by ajs42548,

    ajs42548 ajs42548 Feb 5, 2016 10:51 AM in response to KiltedTim
    Level 1 (0 points)
    Feb 5, 2016 10:51 AM in response to KiltedTim

    The consequences should not be because of unauthorized repairs. The phone worked after repair as it should. It stopped working after the update. That should not happen. Apple repair centers are hard to find in 3rd world countries.

  • by KiltedTim,

    KiltedTim KiltedTim Feb 5, 2016 10:54 AM in response to ajs42548
    Level 9 (55,990 points)
    Mac OS X
    Feb 5, 2016 10:54 AM in response to ajs42548

    Wrong. It did NOT work after the unauthorized repair. The Touch ID was compromised by the unauthorized repair and was not functional.

    If you're in a country where you can't get it repaired by an authorized service provider, or directly by Apple, then you should re-think your priorities when it comes to owning an iPhone. Perhaps an alternative would be a better choice for you.

  • by gail from maine,

    gail from maine gail from maine Feb 5, 2016 10:59 AM in response to Wisenamed
    Level 7 (26,344 points)
    iCloud
    Feb 5, 2016 10:59 AM in response to Wisenamed

    Here is the link from Apple:

     

    https://www.apple.com/support/iphone/repair/screen-damage/

     

    I would recommend that you try Googling this for your country to ensure that your cost ratio is similar.

     

    Best of luck,

     

    GB

  • by Wisenamed,

    Wisenamed Wisenamed Feb 5, 2016 12:03 PM in response to gail from maine
    Level 1 (10 points)
    Feb 5, 2016 12:03 PM in response to gail from maine

    Well, the whole repair tab isn't available in the apple support page for iPhones in United Arab Emirates. I guess the best place to own an iPhone is the US. Too bad for the rest of the world.

  • by hanska63,

    hanska63 hanska63 Feb 5, 2016 12:10 PM in response to Arjunthebuster
    Level 1 (0 points)
    Feb 5, 2016 12:10 PM in response to Arjunthebuster

    I think they are pathetic, they are killing their own products with an update

  • by Csound1,

    Csound1 Csound1 Feb 5, 2016 12:16 PM in response to Arjunthebuster
    Level 9 (50,841 points)
    Desktops
    Feb 5, 2016 12:16 PM in response to Arjunthebuster

    Arjunthebuster wrote:

     

    Hey degree,

    I haven't repaired the phone outside anywhere yet! Apple is asking me 22,000 INR(1240 Aed) to get a replacement phone when my iPhone is already in warranty till 11th of january 2016.

    That was some while ago, it's not in warranty now is it?

  • by KC7GNM,

    KC7GNM KC7GNM Feb 5, 2016 1:07 PM in response to hanska63
    Level 4 (2,893 points)
    Feb 5, 2016 1:07 PM in response to hanska63

    hanska63 wrote:

     

    I think they are pathetic, they are killing their own products with an update

    They are not killing it. You killed it when you got an unauthorized repair done to the phone. My phone updated just fine and if I broke my screen I would go and have apple fix it, not some fly by night company so I can save a few bucks.

  • by KC7GNM,

    KC7GNM KC7GNM Feb 5, 2016 1:08 PM in response to Csound1
    Level 4 (2,893 points)
    Feb 5, 2016 1:08 PM in response to Csound1

    Csound1 wrote:

     

    Arjunthebuster wrote:

     

    Hey degree,

    I haven't repaired the phone outside anywhere yet! Apple is asking me 22,000 INR(1240 Aed) to get a replacement phone when my iPhone is already in warranty till 11th of january 2016.

    That was some while ago, it's not in warranty now is it?

    His whole problem is that the warranty was null and void once he admitted to dropping and breaking the screen. His warranty date was invalid the second he dropped and broke the phone.

  • by Philly_Phan,

    Philly_Phan Philly_Phan Feb 5, 2016 1:10 PM in response to Arjunthebuster
    Level 6 (13,576 points)
    iPhone
    Feb 5, 2016 1:10 PM in response to Arjunthebuster

    Arjunthebuster wrote:

     

    Hey degree,

    I haven't repaired the phone outside anywhere yet! Apple is asking me 22,000 INR(1240 Aed) to get a replacement phone when my iPhone is already in warranty till 11th of january 2016.

    Yes but it was damaged when you dropped it and accidental damage is not covered by the warranty.

     

    Besides, it's now February 2016.

  • by Arjunthebuster,

    Arjunthebuster Arjunthebuster Feb 5, 2016 1:10 PM in response to Csound1
    Level 1 (0 points)
    Feb 5, 2016 1:10 PM in response to Csound1

    I Was told I wouldn't get A replacement phone if it wasn't under warranty. So I had to rush aand pay the Rs.22,500( 331.798 USD)  and get a replaced iPhone.

  • by Philly_Phan,

    Philly_Phan Philly_Phan Feb 5, 2016 1:12 PM in response to Arjunthebuster
    Level 6 (13,576 points)
    iPhone
    Feb 5, 2016 1:12 PM in response to Arjunthebuster

    Arjunthebuster wrote:

     

    I Was told I wouldn't get A replacement phone if it wasn't under warranty. So I had to rush aand pay the Rs.22,500( 331.798 USD)  and get a replaced iPhone.

    What's your point?

  • by KC7GNM,

    KC7GNM KC7GNM Feb 5, 2016 1:12 PM in response to Arjunthebuster
    Level 4 (2,893 points)
    Feb 5, 2016 1:12 PM in response to Arjunthebuster

    Arjunthebuster wrote:

     

    I Was told I wouldn't get A replacement phone if it wasn't under warranty. So I had to rush aand pay the Rs.22,500( 331.798 USD)  and get a replaced iPhone.

    And that is how it works. You will not get a free phone just because you dropped it and broke it. That is what everyone here has been trying to tell you.

first Previous Page 4 of 17 last Next