Is anyone having issues with the Disney Infinity app?
I downloaded the Disney Infinity app as soon as I received my ATV4. My family LOVED it. I ran to the Apple Store and bought the Star Wars set. They loved it more. I bought 3 expansions from within the app. They couldn't get enough. I pre-ordered the next Star Wars set online in the Apple Store. I bought $100s and $100s worth of characters, discs and storage from Amazon. (A ton.) I was everyone's hero. A week before Christmas, the in-app purchased games AND the "Store" disappeared. My whole family was upset (and have since quit playing altogether). I contacted support via the Infinity website and emailed back and forth for OVER TWO WEEKS to no avail. I provided pictures, I provided screenshots, I had to contact Apple to get them to resend receipts (apparently Disney can't check this on their end), I jumped through every hoop and met every demand, thinking that this would get resolved in the end. There was an average 2-day turn around for responses from them. Several times I got no response and had to prod them. The last message I received told me to get my money back from Apple, which is all well and good, but what about all the money I spent on Amazon? What about my family's disappointment? What about my drawn-out frustrations? They seem heartless. I have uninstalled and reinstalled the app several times. I have rebooted my ATV4 twice. I even created a fake account and logged in with it to see if it was an account-related issue. Lastly, I had my son pack up the base, take it home and log in through his own ATV4 -- all to no avail. Their app does not work. To make matters much worse, my D-I-L checked the app reviews on her phone and found others experiencing this very same issue!!! Their representative cruelly strung me along for over 2 weeks, knowing full well that their app was defective and there would be no ultimate resolution!!! Has anyone experienced this issue and been able to get it resolved?
