Herbert Spencer
Level 1 (4 points)
Wireless

Q: Problems syncing iPod with iTunes 12

After installing iTunes 12 I tried syncing my iPod to get new content and first it want to "verify" my iPod and now it says it can't sync because there's already an iPod with that name.  Getting really sick of Apple's flawed products.

Posted on Dec 31, 2015 7:24 PM

by braden85,Solvedanswer
braden85 braden85
Community Specialists
A:

Hey there Herbert Spencer,

 

I understand that you are seeing some difficulty with your iTunes sync process, and that issues such as this can be really frustrating. I have a step I would like for you to take that may help you resolve this issue:

Reset your iTunes sync history

If some of your data syncs, but you see unexpected changes, you might need to reset your sync history. After you reset, you can replace all contact and calendar data on your computer or iOS device with the correct data.

To reset the sync history:

  1. Open iTunes.
  2. Hold down the Control and B keys on your keyboard to open the iTunes menu bar. Then, choose Edit > Preferences.
  3. Select the Devices tab.
  4. Click the Reset Sync History button.

If all of the data on your computer is correct:

  1. In iTunes, select your iOS device from the upper-left corner of iTunes, then click Info.
  2. Scroll down to Advanced. Under "Replace information on this iPhone/iPad/iPod touch," select Contacts or Calendars.
  3. Click Apply.

If all of the data on your iPhone, iPad, or iPod touch is correct:

  1. Remove the contact and calendar information from Outlook.
  2. In iTunes, select your iOS device from the upper-left corner of iTunes, then click Info.
  3. Scroll down to Advanced. Under "Replace information on this iPhone/iPad/iPod touch," make sure that Contacts and Calendars aren't selected.
  4. Click Apply.

If you can't sync contacts and calendars using iTunes for Windows - Apple Support

https://support.apple.com/en-us/HT203300

 

Let me know how it goes. Thanks for being a part of the Apple Support Communities!

Posted on Jan 2, 2016 8:30 AM

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Herbert Spencer

Q: Problems syncing iPod with iTunes 12

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  • Helpful answers

  • by braden85,Solvedanswer

    braden85 braden85 Jan 2, 2016 8:30 AM in response to Herbert Spencer
    Community Specialists
    Jan 2, 2016 8:30 AM in response to Herbert Spencer

    Hey there Herbert Spencer,

     

    I understand that you are seeing some difficulty with your iTunes sync process, and that issues such as this can be really frustrating. I have a step I would like for you to take that may help you resolve this issue:

    Reset your iTunes sync history

    If some of your data syncs, but you see unexpected changes, you might need to reset your sync history. After you reset, you can replace all contact and calendar data on your computer or iOS device with the correct data.

    To reset the sync history:

    1. Open iTunes.
    2. Hold down the Control and B keys on your keyboard to open the iTunes menu bar. Then, choose Edit > Preferences.
    3. Select the Devices tab.
    4. Click the Reset Sync History button.

    If all of the data on your computer is correct:

    1. In iTunes, select your iOS device from the upper-left corner of iTunes, then click Info.
    2. Scroll down to Advanced. Under "Replace information on this iPhone/iPad/iPod touch," select Contacts or Calendars.
    3. Click Apply.

    If all of the data on your iPhone, iPad, or iPod touch is correct:

    1. Remove the contact and calendar information from Outlook.
    2. In iTunes, select your iOS device from the upper-left corner of iTunes, then click Info.
    3. Scroll down to Advanced. Under "Replace information on this iPhone/iPad/iPod touch," make sure that Contacts and Calendars aren't selected.
    4. Click Apply.

    If you can't sync contacts and calendars using iTunes for Windows - Apple Support

    https://support.apple.com/en-us/HT203300

     

    Let me know how it goes. Thanks for being a part of the Apple Support Communities!

  • by Herbert Spencer,

    Herbert Spencer Herbert Spencer Jan 2, 2016 8:34 AM in response to braden85
    Level 1 (4 points)
    Wireless
    Jan 2, 2016 8:34 AM in response to braden85

    Two things, I allowed Windows to correct errors on the iPod and secondly, the big problem was that iTunes 12 had voided all of my default settings including types of files used by iTunes and also types of files to be synced.  By resetting both of those parameters (I also did a restore, but probably didn't need to) the iPod loaded right up.