HT204380: Use FaceTime with your iPhone, iPad, or iPod touch

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uthman_86

Q: the audio call icon isnt active

the audio call icon isn't active with all my contacts anymore  !  it was working 2 hours ago

while i was talking to my wife i went out of the network range my call was disconnected

5 minutes later i went back to the network range and got a good signal

i tried to call my wife back

when i got face time open i noticed that the audio call icon isnt active

i discovered it was disabled with all my contacts

i can only make a video call @@

am using iPad air 2

and my wife uses iPad 4

iPad Air, iOS 9.2

Posted on Dec 31, 2015 7:40 PM

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Q: the audio call icon isnt active

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  • by alex_h1,

    alex_h1 alex_h1 Jan 2, 2016 6:55 AM in response to uthman_86
    Community Specialists
    Jan 2, 2016 6:55 AM in response to uthman_86

    Hello uthman_86,

    Thanks for using Apple Support Communities.

     

    I understand that you're unable to make a cellular call from your iPad.  Please check that your cell phone number is still appearing in Settings > FaceTime.  If it is not, then you will need to run through the pairing process again as followed below.

     

    With Continuity, you can make and receive cellular phone calls from your iPad, iPod touch, or Mac when your iPhone is on the same Wi-Fi network.

     

    Your carrier might support Wi-Fi calling on other devices. If so, you can set up your Mac and other iOS devices to make and receive calls even when your iPhone isn't on or nearby. 

    Set up iPhone Cellular Calls

    • You need iOS 8 or later on your iOS devices and OS X Yosemite or later on your Mac.
    • Check that you're signed in to iCloud with the same Apple ID on all of your devices.
    • Use the same Wi-Fi network on all of your devices.
    • Sign in to FaceTime with the same Apple ID on all of your devices. This means any device that shares your Apple ID will get your phone calls. If you don't want to receive calls on your other devices, learn what to do.

    Make a call or answer a call

    • To make a phone call on your Mac, find a contact's phone number in Contacts, Calendar, or Safari. Hover over the number and click the phone icon that appears to the right of the number.
    • To make a phone call on your iPad or iPod touch, tap or click a phone number in Contacts, Calendar, or Safari.
    • On your iPad or iPod touch, you can slide to answer a phone call. On your Mac, a notification appears when someone calls your iPhone. Then you can answer the call, send it to voicemail, or send the caller a message, right from your Mac.

    Turn off iPhone Cellular Calls

    To turn off iPhone cellular calls on your iPad or iPod touch, go to Settings > FaceTime and turn off iPhone Cellular Calls.

    On your Mac, open the FaceTime app and go to FaceTime > Preferences. Click Settings and deselect the iPhone Cellular Calls option.

    Use Continuity to connect your iPhone, iPad, iPod touch, and Mac

     

     

    Cheers.