rushikfromvadodara
Level 1 (1 points)

Q: i have ge an error in activation of facetime from few days so i have restored it but then also it has same issue

i am getting an issue with my facetime in my iphone 5 it shows an error in activation from few days so i havae restore my ihpone but it still shows the same error

iPhone 5, iOS 8.4.1

Posted on Jan 1, 2016 1:51 AM

Close
rushikfromvadodara

Q: i have ge an error in activation of facetime from few days so i have restored it but then also it has same issue

  • All replies
  • Helpful answers

  • by pedro d,

    pedro d pedro d Jan 2, 2016 9:51 AM in response to rushikfromvadodara
    Community Specialists
    Jan 2, 2016 9:51 AM in response to rushikfromvadodara

    Hello there, rushickfromvadodara.

     

    It sounds like you're having issues with activating FaceTime on your iOS device. The following Knowledge Base article offers some steps to review for resolving the issue:

     

    If you get an error when trying to activate iMessage or FaceTime

     

    Check your device settings

    1. Make sure that you’re connected to a cellular data or Wi-Fi network. If you're using an iPhone, you'll need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
    2. Go to Settings > General > Date & Time and make sure that you've set up your time zone correctly.

     

    Turn off and restart iMessage and FaceTime

    1. Go to Settings > Messages and turn off iMessage.
    2. Go to Settings > FaceTime and turn off FaceTime.
    3. Restart your device.
    4. Turn iMessage and FaceTime back on.

     

    Still not activated after a day? 

    It might take up to 24 hours to activate iMessage and FaceTime. If you've waited more than 24 hours, follow these steps:

    1. Make sure that your device has the latest version of iOS.
    2. If you're using an iPhone, contact your carrier to make sure that you can receive SMS messages.
    3. Contact Apple Support.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers.