MiaS2000
Level 1 (4 points)
iPhone

Q: My WIFI and 4G are not working with specific apps even though I have access to both?

After doing the new update, the apps on my phone are not connected to my 4G or home WIFI network. I have tried resetting my phone, but the problem is persisting. I am still able to text and call, but this is using my data even when I am at home. I am not sure how to fix this. Could this have anything to do with a new app that appeared in my settings: (null)?

iPhone 5c, iOS 9.2

Posted on Dec 31, 2015 9:49 PM

by norm123,Solvedanswer
norm123 norm123
Community Specialists
A:

Hello Mia,

I understand that you are having multiple issues with your apps and connecting to data.You are also seeing an option for Null in the Settings app. To me it sounds like you need to restore your iPhone. Let's go over how to do that and then sync thing back over. 

I would start with checking for updates on your iPhone. This will include looking in the App Store as well as in Settings > General > Software Update. If it is all goo there, then you will want to transfer any purchases to iTunes to have a safe copy of them. Once that is done, you will reset your iPhone in Settings > General > Reset > Erase All Content and Settings. Let it finish and then start downloading or syncing the apps one at a time to test them out. If it works, you can expedite and sync the rest of the content back in. 
 

After erasing and setting up as a new device, your device is now in a factory configuration. Re-try what you were trying when you first found the issue to determine if erasing and setting up as a new device resolved the issue. Content on the device might have caused the unexpected behavior.

  • If the issue persists, you might want to contact Apple Support.
  • If the issue is resolved, sync one type of content at a time back to your device. For example, if you had an issue playing music, add songs from iTunes and confirm that they will play. If your contacts weren't loading successfully, add the contacts back. After each sync, test to see if the issue has returned.


Take a look at the article below for more in depth details on how to do this. 

How to erase your iOS device and then set it up as a new device or restore it from backups
https://support.apple.com/en-us/HT204686

Take care

Posted on Jan 2, 2016 11:09 PM

Close
MiaS2000

Q: My WIFI and 4G are not working with specific apps even though I have access to both?

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  • Helpful answers

  • by norm123,Solvedanswer

    norm123 norm123 Jan 2, 2016 11:09 PM in response to MiaS2000
    Community Specialists
    Jan 2, 2016 11:09 PM in response to MiaS2000

    Hello Mia,

    I understand that you are having multiple issues with your apps and connecting to data.You are also seeing an option for Null in the Settings app. To me it sounds like you need to restore your iPhone. Let's go over how to do that and then sync thing back over. 

    I would start with checking for updates on your iPhone. This will include looking in the App Store as well as in Settings > General > Software Update. If it is all goo there, then you will want to transfer any purchases to iTunes to have a safe copy of them. Once that is done, you will reset your iPhone in Settings > General > Reset > Erase All Content and Settings. Let it finish and then start downloading or syncing the apps one at a time to test them out. If it works, you can expedite and sync the rest of the content back in. 
     

    After erasing and setting up as a new device, your device is now in a factory configuration. Re-try what you were trying when you first found the issue to determine if erasing and setting up as a new device resolved the issue. Content on the device might have caused the unexpected behavior.

    • If the issue persists, you might want to contact Apple Support.
    • If the issue is resolved, sync one type of content at a time back to your device. For example, if you had an issue playing music, add songs from iTunes and confirm that they will play. If your contacts weren't loading successfully, add the contacts back. After each sync, test to see if the issue has returned.


    Take a look at the article below for more in depth details on how to do this. 

    How to erase your iOS device and then set it up as a new device or restore it from backups
    https://support.apple.com/en-us/HT204686

    Take care

  • by MiaS2000,

    MiaS2000 MiaS2000 Jan 2, 2016 11:12 PM in response to norm123
    Level 1 (4 points)
    iPhone
    Jan 2, 2016 11:12 PM in response to norm123

    Hi, Thanks so much for your answer but it all started working again. Dont know what happened but thank for your answer, may be helpful for future reference. Thanks

  • by norm123,

    norm123 norm123 Jan 5, 2016 6:08 AM in response to MiaS2000
    Community Specialists
    Jan 5, 2016 6:08 AM in response to MiaS2000

    Hey Mia,

    Glad to hear that things sorted themselves out. 

    Take it easy