Freewinds wrote:
My iphone 6S's screen is cracked and I booked genius bar yesterday to arrange the repair.
The genius asked me to disable "find my iphone" for repair. I understand this point and do it.
Then, he asked me to disable passcode too. Is it normal??? As I don't want to re-install all apps again after repair so I didn't erase my iPhone, so I feel extremely unsafe for this practice.
This is perfectly normal. As whoever works on your phone may have to restart it multiple times, even force restart it, they can't be running out from the back every time to have you enter a passcode. It would be even less safe to write down your passcode and give it to them. While there may be some less than honorable folks even working for Apple, it's quite likely that they would lose their job if they were caught looking through customer data, making it probably not worth the risk. Not to mention that they are incredibly busy.
The last time I took my phone in for service, I restored it to new ahead of time myself, in part because I was hoping the restore might solve the problem.