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My iphone 6s plus went dead as i picked up while playing music via airplay.

I just bought it on October. Never had any problems before. But today i play music via airplay about an hour. Then I pick up and press the home button. It just went black, no light. All is dead.

iPhone 6s Plus, iOS 9.2, 128G

Posted on Jan 1, 2016 5:10 AM

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Posted on Jan 1, 2016 6:30 AM

Is the phone still charging when you connect it to the adapter?

Did you already try to force restart the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again?

Check this article for more troubleshooting tips:

If your iPhone, iPad, doesn't respond or won't turn on - Apple Support


If the phone still does not works again after trying these suggestions, you'll have to get it serviced by Apple:

Find an Apple Authorized Service Provider

iPhone - Contact Support - Apple Support

5 replies
Question marked as Best reply

Jan 1, 2016 6:30 AM in response to Sotheavorn

Is the phone still charging when you connect it to the adapter?

Did you already try to force restart the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again?

Check this article for more troubleshooting tips:

If your iPhone, iPad, doesn't respond or won't turn on - Apple Support


If the phone still does not works again after trying these suggestions, you'll have to get it serviced by Apple:

Find an Apple Authorized Service Provider

iPhone - Contact Support - Apple Support

My iphone 6s plus went dead as i picked up while playing music via airplay.

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