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Q: my ipod stopped playing suddenly and directed me to apple support
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Jan 2, 2016 9:06 AMby Kenichi Watanabe,The most likely reason is a faulty hard drive. However, if you have not already, do a Reset (restart of iPod)
Learn how to reset your iPod - Apple Support
If that takes you back to the same message (or other error message), try putting it into Disk Mode
Putting iPod into Disk Mode - Apple Support
If it goes into Disk Mode, connect it to your computer running iTunes. iTunes may prompt you to do a Restore, which erases the iPod, reinstalls its software, and sets it to default settings. If it does not go into Disk Mode, or the Restore fails, the problem is probably the iPod's hard drive.
