How does the replacement program for iPod nano (1st generation) work?

Hello shiroshinchan,
I understand that you have some questions regarding the iPod nano (1st generation) Replacement Program. Take a look a the landing page and follow the steps to verify the serial number and other information. Once the information is submitted you will be sent everything you need to get a replacement.

Replacement Process

You may order a replacement unit via the web. Click here to begin.

Your iPod nano serial number will be checked to verify that it is eligible for this program. You will receive a replacement unit approximately 6 weeks after we receive your current iPod nano (1st gen).

If you have a personalized iPod nano, you will receive a non-personalized replacement. Make sure to use iTunes to back up any data on your current iPod nano before sending it in for a replacement unit.

iPod nano (1st generation) Replacement Program
http://www.apple.com/support/ipodnano_replacement/
Take care

Hey shiroshinchan,
Sorry that you had that experience in the Apple Store. Because you are located in Hong Kong and the replacement program not available in your country, then the trade in would be an alternative that you could use.

I don't see my country or location listed.

If your country is not listed, online service is not available for your location. Please return to the program page for alternative service options.

iPod nano (1st generation) Replacement Program
https://supportform.apple.com/201110/

Recycle your iPod at the Apple Retail Store.

Bring your old iPod to an Apple Retail Store and receive a 10 percent discount on the purchase of a new iPod.*
Find a store near you

iPod and iPhone Recycling
http://www.apple.com/hk/en/recycling/ipod-iphone/
Let me know if you have any other question regarding your iPod nano.
Take it easy

shiroshinchan wrote:

Hi norm123,

Loads of thanks for your reply. However, I am from Hong Kong and it is not on the list of countries for a replacement order.

Then you cannot replace it under this program.

But when I visited an Apple store in Hong Kong, I was told that I would only get a 10% discount off any iPods,

This is part of Apples regular recycle program. It is not part of the iPod Nano replacement program.