OS X reinstall, Could not find installation information for this machine

Trying to reinstall my OS X but i get an error message: Could not find installation information for this machine.


What to do? Please help

Posted on Jan 1, 2016 9:56 AM

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8 replies

Jan 1, 2016 2:50 PM in response to Frienne

1. Please make sure that your network connection satisfies the requirements for Recovery or Internet Recovery, depending on which you're trying to use. If possible, connect to the router with Ethernet.

2. Restart the computer and try again.

3. Connect to a different network, if possible.

4. Wait a few hours and try again.

5. Make a "Genius" appointment at an Apple Store.

Jan 1, 2016 10:09 AM in response to FatMac-MacPro

I already did the CMD + R reboot, when i chose the 'reinstall' it gives the error message.


Its a new IMAC 27 inch, had alot of software issues and followed the guide on the apple site.
Deleted the HD at Disk utility and when i want to reinstall the OS X it gives the message: could not find installation information for this machine'


Have made a bootable USB with El capitan installer but i doesn't recognise/find it.


I have no clue how to solve this!


EDIT: also have a stable internet connect and tried WIFI and cable on 2 different locations

Jan 1, 2016 10:27 AM in response to Frienne

Frienne wrote:


...Deleted the HD at Disk utility and when i want to reinstall the OS X it gives the message: could not find installation information for this machine'


Have made a bootable USB with El capitan installer but i doesn't recognise/find it...

When you say you deleted the HD, do you mean you deleted the partition that OS X was on or that you just erased it?


And when you boot with the Option key down, you're saying the USB drive doesn't appear?

Jan 1, 2016 10:46 AM in response to Frienne

Frienne wrote:


I delete everything on the HD, there was my mistake


jep, when i boot with the option key i only see 'internet recovery'

And in Internet Recovery, you get that error message? When you open Disk Utility in Internet Recovery, do you see a partition on your HD? If not, create one new partition, with a GUID Partition Table and format the partition Mac OS Extended (Journaled).

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OS X reinstall, Could not find installation information for this machine

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