HT203060: Locate and view your connected device in iTunes

Learn about Locate and view your connected device in iTunes
sgarch2820

Q: No icon for connected devices in iTunes 12

There is no icon for a connected device visible when I open iTunes 12.  Does anyone know how to get it to appear?

iPad, Other OS

Posted on Jan 1, 2016 10:37 AM

Close

Q: No icon for connected devices in iTunes 12

  • All replies
  • Helpful answers

  • by Cunnla,

    Cunnla Cunnla Jan 1, 2016 9:56 PM in response to sgarch2820
    Level 4 (1,990 points)
    Mac OS X
    Jan 1, 2016 9:56 PM in response to sgarch2820

    Connected by cable? Try a different port or cable.

    Wifi or Ethernet. Check your Network preferences.

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Jan 1, 2016 11:46 PM in response to sgarch2820
    Level 8 (38,720 points)
    Mac OS X
    Jan 1, 2016 11:46 PM in response to sgarch2820

    You're connecting an iPad?  In iTunes 12.x, it appears as a small device button on the horizontal bar that goes across the iTunes window.  Is that where you are looking?

     

    As a test, try powering off (shutting down) your Mac, and disconnecting all USB devices (except for USB keyboard/mouse if used).  Start up Mac, run iTunes, and connect iPad to a direct USB port on Mac.

  • by sgarch2820,

    sgarch2820 sgarch2820 Jan 2, 2016 5:40 AM in response to Cunnla
    Level 1 (0 points)
    Jan 2, 2016 5:40 AM in response to Cunnla

    Perhaps I have posted this query in the wrong place. . .I found it difficult to determine how to post a question.  My problem was that I have an iMac with the current version of OS X recently downloaded and now many things, including iTunes don't appear to work correctly.  One of the problems was that when I tried to connect my iPod to iTunes in order to put new music on it, there was no icon visible in iTunes 12 indicating a connected device.

     

    As it happens, I had two other devices, an iPhone 4S and a smaller iPod to try.  Both were recognized so it became clear that there was a glitch specifically with my 120 GB iPod.  With no way to "reboot" it I let it run out of power.  When I re-attached it to the computer it began to recharge and a message appeared onscreen that something was corrupted and that the original factory settings would have to be restored.

     

    I allowed it to erase all my music files and then manually reloaded once it had been restored.  I think it is working again but time will tell.

     

    Thanks to both respondents for trying to help.

  • by Kenichi Watanabe,Helpful

    Kenichi Watanabe Kenichi Watanabe Jan 2, 2016 8:45 PM in response to sgarch2820
    Level 8 (38,720 points)
    Mac OS X
    Jan 2, 2016 8:45 PM in response to sgarch2820

    I don't think your post was in the "wrong" place (since it's related to iTunes for Mac), although there is also a forum category for iPod classic.

    With no way to "reboot" it I let it run out of power. 

    There is a way to Reset (restart) an iPod, described in this document.  If your iPod ever "locks up," you can do this (immediately)

     

    Learn how to reset your iPod - Apple Support   (See iPod with a click wheel section)

     

    I allowed it to erase all my music files and then manually reloaded once it had been restored.

    You can set it up to use automatic syncing, unless you are using the Manually manage... setting as your preference.  If your entire iTunes music library can fit on your 120GB iPod, iTunes automatically keeps the iPod updated with changes to your iTunes library.

     

    Glad you got your iPod working again... 

  • by sgarch2820,

    sgarch2820 sgarch2820 Jan 2, 2016 8:47 PM in response to Kenichi Watanabe
    Level 1 (0 points)
    Jan 2, 2016 8:47 PM in response to Kenichi Watanabe

    Thanks Kenichi.  I appreciate the additional information as well as the lack of condescension or ridicule.  I am always a little leery of posting issues on these forums due to past experience at being ridiculed for not understanding or knowing some technological detail.  The generous help of everyone who tries is greatly appreciated by me, and no doubt, others.

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Jan 2, 2016 9:03 PM in response to sgarch2820
    Level 8 (38,720 points)
    Mac OS X
    Jan 2, 2016 9:03 PM in response to sgarch2820

    Unlike other "wild and crazy" forums out there, this is the Apple user discussion forum that Apple officially moderates.  In my experience, people here are typically helpful and not rude (but no promises ).  You should not hesitate to come back if you have Apple-related questions.