cryangallagher

Q: MacShiny experience anyone?

So my wife gave me her MacBook when she upgraded, I'm only a few months in as a Mac convert and feeling my way around. One of the first things I noticed was how slow my computer seemed to run, I ran the ClamXV she had installed no issues, seemed to have plenty of free memory. I went into the app store and downloaded MacShiny, it seemed to get some of the best reviews. I ran in the initial time with what seemed like success, however subsequent attempts to run the app give me an error message along the lines of "oops, something seems to have happened when trying to run mach shiny, please forward to us so that we can help resolve the issue". Well, that didn't work, I received one response asking what the error message sent (information I'd already sent them). I waited awhile, no response. SO i emailed again, and again, and again. NO response. Now I look under purchased apps it doesn't show up there, I do a search for it in the app store it doesn't show up there. I've emailed countless times without a response. The icon still shows up at the top of my screen next to the bluetooth icon, but it won't run. So my questions are - does anyone have any experience with this app? If it's suddenly gone from the app store do I have any recourse with Apple or am I just out the $20 or so that I spent on the third party app? and if I can't get anything out of the developer or Apple does anyone have a solution or the correct way to uninstall? and finally, any suggestions on the best way to clean up cache, OS system, etc.? Thanks in advance.

MacBook, OS X El Capitan (10.11)

Posted on Jan 1, 2016 10:59 AM

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Q: MacShiny experience anyone?

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  • Helpful answers

  • by Csound1,

    Csound1 Csound1 Jan 1, 2016 11:06 AM in response to cryangallagher
    Level 9 (50,245 points)
    Desktops
    Jan 1, 2016 11:06 AM in response to cryangallagher

    Get rid of both MacShiny and ClamXAV, they are not needed on he voyage (and they may steer you into icebergs)

     

    Download this, use it to run a report, post the report here. Etrecheck

  • by cryangallagher,

    cryangallagher cryangallagher Jan 1, 2016 9:47 PM in response to cryangallagher
    Level 1 (0 points)
    Jan 1, 2016 9:47 PM in response to cryangallagher

    Many thanks, will do asap.

  • by Csound1,

    Csound1 Csound1 Jan 2, 2016 6:13 AM in response to cryangallagher
    Level 9 (50,245 points)
    Desktops
    Jan 2, 2016 6:13 AM in response to cryangallagher

    What about the report I asked for?

  • by cryangallagher,

    cryangallagher cryangallagher Jan 2, 2016 9:40 AM in response to Csound1
    Level 1 (0 points)
    Jan 2, 2016 9:40 AM in response to Csound1

    Sorry, slow going. I'm not completely illiterate but **** close to it. still used word processors in high school and first few years of college. Trying to read as much as I can but knowing where to look for information sometimes is as difficult as anything. Thanks VERY much for being so willing to help. Any advice navigating through those icebergs is greatly appreciated. BTW, switched to mac after reading and hearing more computer savvy friends speak to the stability, etc. I don't plan on using any fancy graphic design or music programs, would like to be able to do more with photos, maybe I'll find more uses that generate interest. Thanks again.



    EtreCheck version: 2.6.6 (226)

    Report generated 1/2/16, 11:32 AM

    Runtime 4:07

    Download EtreCheck from http://etrecheck.com

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Ignore known Apple failures: Disabled

    Hide Apple tasks: Disabled

     

    Hardware Information: (What does this mean?)

        MacBook (13-inch, Aluminum, Late 2008)

        [Click for Technical Specifications]

        [Click for User Guide]

        MacBook - model: MacBook5,1

        1 2 GHz Intel Core 2 Duo CPU: 2-core

        2 GB RAM Upgradeable

        [Click for upgrade instructions]

            BANK 0/DIMM0

                1 GB DDR3 1067 MHz ok

            BANK 0/DIMM1

                1 GB DDR3 1067 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 367 - SN = 6N907106W13CB

     

    Video Information: (What does this mean?)

        NVIDIA GeForce 9400M - VRAM: 256 MB

            Color LCD 1280 x 800

     

    System Software: (What does this mean?)

        OS X El Capitan 10.11 (15A284) - Time since boot: about 3 hours

     

    Disk Information: (What does this mean?)

        TOSHIBA MK1653GSX disk0 : (160.04 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 159.18 GB (102.44 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        HL-DT-ST DVDRW  GS21N   ()

     

    USB Information: (What does this mean?)

        Apple Inc. Built-in iSight

        Apple Inc. iPhone

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple, Inc. Apple Internal Keyboard / Trackpad

        Apple Computer, Inc. IR Receiver

     

    Gatekeeper: (What does this mean?)

        Mac App Store and identified developers

     

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        [running]    com.apple.Finder.plist

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        [running]    com.apple.gamed.plist

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        [loaded]    com.apple.iCloudUserNotifications.plist

        [running]    com.apple.icdd.plist

        [loaded]    com.apple.icloud.findmydeviced.findmydevice-user-agent.plist

        [running]    com.apple.icloud.fmfd.plist

        [running]    com.apple.iconservices.iconservicesagent.plist

        [running]    com.apple.identityservicesd.plist

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        [loaded]    com.apple.imklaunchagent.plist

        [loaded]    com.apple.imtransferagent.plist

        [loaded]    com.apple.installandsetup.migrationhelper.user.plist

        [loaded]    com.apple.installd.user.plist

        [loaded]    com.apple.isst.plist

        [loaded]    com.apple.java.InstallOnDemand.plist

        [loaded]    com.apple.java.updateSharing.plist

        [running]    com.apple.lateragent.plist

        [loaded]    com.apple.locationmenu.plist

        [running]    com.apple.lsd.plist

        [loaded]    com.apple.maspushagent.plist

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        [running]    com.apple.sharingd.plist

        [running]    com.apple.soagent.plist

        [loaded]    com.apple.softwareupdate_notify_agent.plist

        [loaded]    com.apple.speech.speechdatainstallerd.plist

        [running]    com.apple.speech.speechsynthesisd.plist

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        [running]    com.apple.spotlight.IndexAgent.plist

        [running]    com.apple.storeaccountd.plist

        [running]    com.apple.storeassetd.plist

        [running]    com.apple.storedownloadd.plist

        [loaded]    com.apple.storeinappd.plist

        [running]    com.apple.storelegacy.plist

        [running]    com.apple.storeuid.plist

        [running]    com.apple.suggestd.plist

        [running]    com.apple.swcd.plist

        [running]    com.apple.syncdefaultsd.plist

        [loaded]    com.apple.syncservices.SyncServer.plist

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        [loaded]    com.apple.systemprofiler.plist

        [loaded]    com.apple.talagent.plist

        [running]    com.apple.tccd.plist

        [running]    com.apple.telephonyutilities.callservicesd.plist

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        [loaded]    com.apple.tiswitcher.plist

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        [loaded]    com.apple.xpc.otherbsd.plist

        [loaded]    org.openbsd.ssh-agent.plist

     

    System Launch Daemons: (What does this mean?)

        [loaded]    bootps.plist

        [running]    com.apple.AirPlayXPCHelper.plist

        [loaded]    com.apple.AppleFileServer.plist

        [running]    com.apple.AssetCacheLocatorService.plist

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        [running]    com.apple.CrashReporterSupportHelper.plist

        [loaded]    com.apple.DesktopServicesHelper.plist

        [loaded]    com.apple.DumpGPURestart.plist

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        [running]    com.apple.FileCoordination.plist

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        [loaded]    com.apple.FontWorker.plist

        [running]    com.apple.GSSCred.plist

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        [running]    com.apple.KernelEventAgent.plist

        [loaded]    com.apple.MRTd.plist - Invalid signature!

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        [loaded]    com.apple.dvdplayback.setregion.plist

        [loaded]    com.apple.dynamic_pager.plist

        [loaded]    com.apple.eapolcfg_auth.plist

        [loaded]    com.apple.efax.plist - No signature!

        [loaded]    com.apple.efilogin-helper.plist

        [loaded]    com.apple.emlog.plist - No signature!

        [loaded]    com.apple.emond.aslmanager.plist

        [loaded]    com.apple.emond.plist

        [loaded]    com.apple.eppc.plist

        [loaded]    com.apple.familycontrols.plist

        [loaded]    com.apple.findmymac.plist

        [loaded]    com.apple.findmymacmessenger.plist

        [loaded]    com.apple.firmwaresyncd.plist

        [running]    com.apple.fontd.plist

        [loaded]    com.apple.fontmover.plist

        [running]    com.apple.fseventsd.plist

        [loaded]    com.apple.ftp-proxy.plist

        [loaded]    com.apple.getty.plist

        [loaded]    com.apple.gkreport.plist - No signature!

        [loaded]    com.apple.gssd.plist

        [loaded]    com.apple.hdiejectd.plist

        [running]    com.apple.hidd.plist

        [running]    com.apple.icloud.findmydeviced.plist

        [running]    com.apple.iconservices.iconservicesagent.plist

        [running]    com.apple.iconservices.iconservicesd.plist

        [running]    com.apple.ifdreader.plist

        [loaded]    com.apple.installandsetup.systemmigrationd.plist

        [running]    com.apple.installd.plist

        [loaded]    com.apple.kcproxy.plist

        [loaded]    com.apple.kdumpd.plist

        [running]    com.apple.kextd.plist

        [loaded]    com.apple.kuncd.plist

        [loaded]    com.apple.locate.plist - No signature!

        [running]    com.apple.locationd.plist

        [loaded]    com.apple.lockd.plist

        [failed]    com.apple.logd.plist [Click for details]

        [running]    com.apple.logind.plist

        [loaded]    com.apple.loginwindow.LFVTracer.plist

        [running]    com.apple.loginwindow.plist

        [loaded]    com.apple.logkextloadsd.plist

        [running]    com.apple.lsd.plist

        [running]    com.apple.mDNSResponder.plist

        [loaded]    com.apple.mDNSResponderHelper.plist

        [loaded]    com.apple.mbsystemadministration.plist

        [loaded]    com.apple.mbusertrampoline.plist

        [loaded]    com.apple.mdmclient.daemon.plist

        [loaded]    com.apple.mdmclient.daemon.runatboot.plist

        [running]    com.apple.metadata.mds.index.plist

        [running]    com.apple.metadata.mds.plist

        [loaded]    com.apple.metadata.mds.scan.plist

        [loaded]    com.apple.metadata.mds.spindump.plist

        [loaded]    com.apple.msrpc.echosvc.plist

        [loaded]    com.apple.msrpc.lsarpc.plist

        [loaded]    com.apple.msrpc.mdssvc.plist

        [loaded]    com.apple.msrpc.netlogon.plist

        [loaded]    com.apple.msrpc.srvsvc.plist

        [loaded]    com.apple.msrpc.wkssvc.plist

        [loaded]    com.apple.mtmd.plist

        [loaded]    com.apple.mtmfs.plist

        [running]    com.apple.nehelper.plist

        [loaded]    com.apple.nesessionmanager.plist

        [loaded]    com.apple.netauth.sys.auth.plist

        [loaded]    com.apple.netauth.sys.gui.plist

        [running]    com.apple.netbiosd.plist

        [running]    com.apple.networkd.plist

        [running]    com.apple.networkd_privileged.plist

        [loaded]    com.apple.newsyslog.plist

        [loaded]    com.apple.nfsconf.plist

        [loaded]    com.apple.nfsd.plist

        [loaded]    com.apple.nis.ypbind.plist

        [loaded]    com.apple.noticeboard.state.plist

        [running]    com.apple.notifyd.plist

        [running]    com.apple.nsurlsessiond.plist

        [running]    com.apple.nsurlstoraged.plist

        [running]    com.apple.ocspd.plist

        [loaded]    com.apple.odproxyd.plist

        [running]    com.apple.opendirectoryd.plist

        [running]    com.apple.periodic-daily.plist

        [loaded]    com.apple.periodic-monthly.plist

        [running]    com.apple.periodic-weekly.plist

        [loaded]    com.apple.pfctl.plist

        [loaded]    com.apple.pfd.plist

        [loaded]    com.apple.platform.ptmd.plist

        [running]    com.apple.powerd.plist

        [loaded]    com.apple.powerd.swd.plist

        [loaded]    com.apple.preferences.timezone.admintool.plist

        [loaded]    com.apple.preferences.timezone.auto.plist

        [loaded]    com.apple.printtool.daemon.plist

        [running]    com.apple.racoon.plist

        [loaded]    com.apple.remotepairtool.plist

        [running]    com.apple.revisiond.plist

        [loaded]    com.apple.rootless.init.plist

        [loaded]    com.apple.rpcbind.plist

        [running]    com.apple.sandboxd.plist

        [loaded]    com.apple.screensharing.plist

        [loaded]    com.apple.scsid.plist

        [running]    com.apple.secinitd.plist

        [loaded]    com.apple.security.FDERecoveryAgent.plist

        [loaded]    com.apple.security.agent.login.plist

        [loaded]    com.apple.security.authhost.plist

        [running]    com.apple.security.syspolicy.plist

        [running]    com.apple.securityd.plist

        [running]    com.apple.securityd_service.plist

        [loaded]    com.apple.sessionlogoutd.plist

        [loaded]    com.apple.smb.preferences.plist

        [loaded]    com.apple.smbd.plist

        [loaded]    com.apple.softwareupdate_download_service.plist

        [loaded]    com.apple.softwareupdate_firstrun_tasks.plist

        [running]    com.apple.softwareupdated.plist

        [running]    com.apple.speech.speechsynthesisd.plist

        [running]    com.apple.spindump.plist

        [loaded]    com.apple.statd.notify.plist

        [loaded]    com.apple.storagekitd.plist

        [loaded]    com.apple.storeaccountd.daemon.plist

        [loaded]    com.apple.storeagent.daemon.plist

        [loaded]    com.apple.storeassetd.daemon.plist

        [loaded]    com.apple.storedownloadd.daemon.plist

        [loaded]    com.apple.storereceiptinstaller.plist

        [running]    com.apple.suhelperd.plist

        [running]    com.apple.symptomsd.plist

        [loaded]    com.apple.sysdiagnose.plist

        [running]    com.apple.syslogd.plist

        [running]    com.apple.sysmond.plist

        [loaded]    com.apple.system_installd.plist

        [loaded]    com.apple.systemkeychain.plist

        [loaded]    com.apple.systempreferences.installer.plist

        [loaded]    com.apple.systemstats.analysis.plist

        [loaded]    com.apple.systemstats.daily.plist

        [running]    com.apple.systemstatsd.plist

        [loaded]    com.apple.taskgated-helper.plist

        [running]    com.apple.taskgated.plist

        [running]    com.apple.tccd.system.plist

        [loaded]    com.apple.thermald.plist

        [loaded]    com.apple.trustd.plist

        [loaded]    com.apple.ucupdate.plist

        [loaded]    com.apple.uninstalld.plist

        [loaded]    com.apple.unmountassistant.sysagent.plist

        [loaded]    com.apple.updateEFIDesktopPicture.plist

        [running]    com.apple.usbd.plist

        [running]    com.apple.usbmuxd.plist

        [loaded]    com.apple.uucp.plist

        [loaded]    com.apple.var-db-dslocal-backup.plist

        [loaded]    com.apple.vsdbutil.plist

        [running]    com.apple.warmd.plist

        [running]    com.apple.watchdogd.plist

        [running]    com.apple.wdhelper.plist

        [loaded]    com.apple.wifid.plist

        [running]    com.apple.wirelessproxd.plist

        [loaded]    com.apple.wwand.plist

        [loaded]    com.apple.xpc.smd.plist

        [loaded]    com.apple.xpc.uscwoap.plist

        [loaded]    com.apple.xsan.plist

        [loaded]    com.apple.xsandaily.plist

        [loaded]    com.apple.xscertadmin.plist

        [loaded]    com.apple.xscertd-helper.plist

        [loaded]    com.apple.xscertd.plist

        [loaded]    com.vix.cron.plist

        [loaded]    exec.plist

        [loaded]    finger.plist

        [loaded]    ftp.plist

        [loaded]    login.plist

        [loaded]    ntalk.plist

        [loaded]    org.apache.httpd.plist - No signature!

        [loaded]    org.cups.cups-lpd.plist

        [running]    org.cups.cupsd.plist - Invalid signature!

        [loaded]    org.net-snmp.snmpd.plist - No signature!

        [running]    org.ntp.ntpd.plist - No signature!

        [loaded]    org.openldap.slapd.plist

        [loaded]    org.postfix.master.plist

        [loaded]    org.postfix.newaliases.plist - No signature!

        [loaded]    shell.plist

        [loaded]    ssh.plist - No signature!

        [loaded]    telnet.plist

        [loaded]    tftp.plist

     

    Launch Agents: (What does this mean?)

        [loaded]    com.google.keystone.agent.plist [Click for support]

     

    Launch Daemons: (What does this mean?)

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [running]    com.google.keystone.daemon.plist [Click for support]

        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

     

    User Launch Agents: (What does this mean?)

        [loaded]    uk.co.markallan.clamxav.freshclam.plist [Click for support]

     

    User Login Items: (What does this mean?)

        None

     

    Other Apps: (What does this mean?)

        [running]    com.apple.AccountPolicyHelper

        [running]    com.apple.AddressBook.ContactsAccountsService

        [running]    com.apple.AmbientDisplayAgent

        [running]    com.apple.Automator.45792

        [running]    com.apple.BKAgentService

        [running]    com.apple.CharacterPicker.FileService

        [running]    com.apple.CloudPhotosConfiguration

        [running]    com.apple.CodeSigningHelper

        [running]    com.apple.DataDetectorsDynamicData

        [loaded]    com.apple.DesktopServicesHelper.C90C6A80-9B18-44B8-995A-F8F4BAE5E873

        [loaded]    com.apple.DesktopServicesHelper.DE40FBDE-9BB5-4699-97A4-1616AE0240FD

        [loaded]    com.apple.DictionaryServiceHelper

        [loaded]    com.apple.DownloadFolderImporter

        [loaded]    com.apple.FCiCloudPrefUpdater

        [loaded]    com.apple.IASUtilities.IASCloudConfigHelper

        [running]    com.apple.ImageCaptureExtension2.18912

        [running]    com.apple.InputMethodKit.TextReplacementService

        [loaded]    com.apple.Localization.SetDefaultsService

        [loaded]    com.apple.MailServiceAgent

        [loaded]    com.apple.NotesMigratorService

        [running]    com.apple.PTPCamera.83872.F7FDC3A6-5D94-4597-B73A-D1ABACC71795

        [running]    com.apple.PerformanceAnalysis.animationperfd

        [running]    com.apple.Safari.10592

        [loaded]    com.apple.SpeechRecognitionCore.brokerd

        [running]    com.apple.ViewBridgeAuxiliary

        [loaded]    com.apple.accounts.dom

        [loaded]    com.apple.appkit.xpc.sandboxedServiceRunner

        [running]    com.apple.appstore.PluginXPCService

        [running]    com.apple.authd

        [loaded]    com.apple.cmio.registerassistantservice

        [loaded]    com.apple.facebook.xpc

        [running]    com.apple.geod

        [loaded]    com.apple.gssd.F5010000-A686-0100-0000-000000000000

        [loaded]    com.apple.hiservices-xpcservice

        [loaded]    com.apple.iBooksX-SecureUserDefaults

        [running]    com.apple.iCal.46432

        [running]    com.apple.iChat.7392

        [running]    com.apple.iCloudHelper

        [running]    com.apple.imdpersistence.IMDPersistenceAgent

        [loaded]    com.apple.iokit.IOServiceAuthorizeAgent

        [loaded]    com.apple.iokit.ioserviceauthorized

        [loaded]    com.apple.library-repair.agent

        [loaded]    com.apple.linkedin.xpc

        [running]    com.apple.mail.6752

        [loaded]    com.apple.mdworker.mail.01000000-0000-0000-0000-000000000000

        [running]    com.apple.mdworker.shared.01000000-0000-0000-0000-000000000000

        [running]    com.apple.mdworker.single.01000000-0000-0000-0000-000000000000

        [running]    com.apple.mdworker.single.02000000-0000-0000-0000-000000000000

        [loaded]    com.apple.messages.BuddyPictureService

        [loaded]    com.apple.sbd

        [loaded]    com.apple.security.XPCKeychainSandboxCheck

        [loaded]    com.apple.security.XPCTimeStampingService

        [loaded]    com.apple.security.agent.login.00000000-0000-0000-0000-0000000186A6

        [loaded]    com.apple.security.authhost.00000000-0000-0000-0000-0000000186A6

        [loaded]    com.apple.sharekit.EntitlementsHelper

        [loaded]    com.apple.systemadministration.writeconfig

        [loaded]    com.apple.tencentweibo.xpc

        [running]    com.apple.tonelibraryd

        [loaded]    com.apple.twitter.xpc

        [loaded]    com.apple.weibo.xpc

        [running]    com.apple.xpc.launchd.oneshot.0x10000001.AppleSpell

        [running]    com.apple.xpc.launchd.oneshot.0x10000002.Preview

        [running]    com.apple.xpc.launchd.oneshot.0x10000004.EtreCheck

        [running]    com.microsoft.DocumentConnection.48352

     

    Internet Plug-ins: (What does this mean?)

        FlashPlayer-10.6: Version: 20.0.0.267 - SDK 10.6 [Click for support]

        QuickTime Plugin: Version: 7.7.3

        Flash Player: Version: 20.0.0.267 - SDK 10.6 [Click for support]

        Default Browser: Version: 601 - SDK 10.11

        SharePointBrowserPlugin: Version: 14.5.8 - SDK 10.6 [Click for support]

        Google Earth Web Plug-in: Version: 7.1 [Click for support]

        PepperFlashPlayer: Version: 20.0.0.267 - SDK 10.6 [Click for support]

     

    3rd Party Preference Panes: (What does this mean?)

        Flash Player  [Click for support]

     

    Time Machine: (What does this mean?)

        Time Machine not configured!

     

    Top Processes by CPU: (What does this mean?)

             5%    WindowServer

             5%    GoogleSoftwareUpdateAgent

             4%    GoogleSoftwareUpdateDaemon

             3%    socketfilterfw

             2%    kernel_task

     

    Top Processes by Memory: (What does this mean?)

        270 MB    kernel_task

        182 MB    com.apple.WebKit.WebContent(4)

        51 MB    mdworker(5)

        45 MB    Safari

        41 MB    Mail

     

    Virtual Memory Information: (What does this mean?)

        60 MB    Free RAM

        2.19 GB    Used RAM (460 MB Cached)

        768 KB    Swap Used

     

    Diagnostics Information: (What does this mean?)

        Jan 2, 2016, 08:24:58 AM    Self test - passed

  • by cryangallagher,

    cryangallagher cryangallagher Jan 4, 2016 2:41 PM in response to cryangallagher
    Level 1 (0 points)
    Jan 4, 2016 2:41 PM in response to cryangallagher

    Did I do something wrong?

  • by Allan Eckert,Solvedanswer

    Allan Eckert Allan Eckert Jan 4, 2016 2:48 PM in response to cryangallagher
    Level 9 (53,457 points)
    Desktops
    Jan 4, 2016 2:48 PM in response to cryangallagher

    While 2 GB of RAM is sufficient to install El Capitan. There is not enough left for you to do anything with the Mac. I suggest you upgrade the amount of RAM installed in your Mac.

  • by cryangallagher,

    cryangallagher cryangallagher Jan 4, 2016 5:40 PM in response to Allan Eckert
    Level 1 (0 points)
    Jan 4, 2016 5:40 PM in response to Allan Eckert

    Thank you Allan, i will look into that.

  • by simonchoe,

    simonchoe simonchoe May 5, 2016 9:18 PM in response to Allan Eckert
    Level 1 (4 points)
    May 5, 2016 9:18 PM in response to Allan Eckert

    Hi Allan,

     

    I am also having slow Mac problem, can you help to advice too?

     

    Below is my report:

     

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-05-06 11:57:30

    Download EtreCheck from https://etrecheck.com

    Runtime 3:25

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Check files] link for help with unknown files.

     

    Problem: Beachballing

    Description:

    Very slow when starting and opening app

     

    Hardware Information:

        MacBook Pro (15-inch, Mid 2010)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro6,2

        1 2.53 GHz Intel Core i5 CPU: 2-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1067 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1067 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 687

     

    Video Information:

        Intel HD Graphics

        NVIDIA GeForce GT 330M - VRAM: 256 MB

            Color LCD 1440 x 900

     

    System Software:

        OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour

     

    Disk Information:

        Hitachi HTS545050B9SA02 disk0 : (500.11 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 498.88 GB (253.70 GB free)

                Core Storage: disk0s2 499.25 GB Online

     

        MATSHITADVD-R   UJ-898   ()

     

    USB Information:

        Apple Card Reader

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Computer, Inc. IR Receiver

        Apple Inc. Built-in iSight

     

    Configuration files:

        /etc/sudoers, File size 1242 but expected 2299

        /etc/hosts - Count: 57

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Unknown Files:

        ~/Library/LaunchAgents/com.Moxtra.agent.plist

            /Applications/Moxtra.app/Contents/MacOS/Moxtra

        One unknown file found. [Check files]

     

    Kernel Extensions:

            /Library/Extensions

        [not loaded]    foo.tap (20111101 - 2016-05-05) [Support]

        [not loaded]    foo.tun (20111101 - 2016-05-05) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.Cycling74.driver.Soundflower (1.5.2 - 2016-05-05) [Support]

        [not loaded]    com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.2.19 - 2016-05-05) [Support]

        [not loaded]    com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.2.19 - 2016-05-05) [Support]

        [not loaded]    com.devguru.driver.SamsungComposite (1.4.25 - SDK 10.6 - 2016-05-05) [Support]

        [not loaded]    com.globaldelight.driver.BoomDevice (1.1 - SDK 10.1 - 2016-05-05) [Support]

        [not loaded]    com.novatelwireless.driver.3G (v3.0.7 (001) - 2016-05-05) [Support]

        [not loaded]    com.novatelwireless.driver.DisableAutoInstall (v2.0.6 - 2016-05-05) [Support]

        [not loaded]    com.option.driver.Option72 (2.15.0 - 2016-05-05) [Support]

        [not loaded]    com.option.driver.OptionHS (3.26.0 - 2016-05-05) [Support]

        [not loaded]    com.option.driver.OptionMSD (1.21.0 - 2016-05-05) [Support]

        [not loaded]    com.option.driver.OptionQC (1.11.0 - 2016-05-05) [Support]

        [not loaded]    com.palm.ClassicNotSeizeDriver (3.2 - 2016-05-05) [Support]

        [loaded]    com.vara.driver.VaraAudio (1.0.3 - 2016-05-05) [Support]

        [not loaded]    com.vodafone.driver (v3.0.5 (003) - 2016-05-05) [Support]

        [not loaded]    com.wdc.driver.1394HP (1.0.11 - SDK 10.4 - 2016-05-05) [Support]

        [not loaded]    com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6 - 2016-05-05) [Support]

        [not loaded]    com.wdc.driver.USB-64HP (1.0.3 - 2016-05-05) [Support]

        [not loaded]    com.wdc.driver.USBHP (1.0.14 - 2016-05-05) [Support]

        [not loaded]    de.novamedia.driver.NMLGEDriver (3.2.10 - 2016-05-05) [Support]

        [not loaded]    de.novamedia.driver.NMSamsung (0.0.2 - 2016-05-05) [Support]

        [not loaded]    de.novamedia.driver.NMSmartplugSCSIDevice (1.0.1 - 2016-05-05) [Support]

        [not loaded]    de.novamedia.oem.vodafone.vtp.huawei.cdc (0.0.2 - 2016-05-05) [Support]

        [not loaded]    jp.co.buffalo.driver.turbousbhdd (1.0.0 - 2016-05-05) [Support]

        [loaded]    net.telestream.driver.TelestreamAudio (1.0.5 - SDK 10.6 - 2016-05-05) [Support]

     

            /System/Library/Extensions/NMHuaweiPhonesVTPCDC_106.kext/Contents/PlugIns

        [not loaded]    de.novamedia.driver.NMUSBCDCACMControl (3.2.12 - 2009-10-02) [Support]

     

            /System/Library/Extensions/NMSamsungDriver_106.kext/Contents/PlugIns

        [not loaded]    de.novamedia.driver.NMUSBCDCACMData (3.2.12 - 2009-10-02) [Support]

     

            /System/Library/Extensions/NovatelWireless3G.kext/Contents/PlugIns

        [not loaded]    com.novatelwireless.driver.3GData (v3.0.7 (001) - 2009-10-02) [Support]

     

            /System/Library/Extensions/Vodafone.kext/Contents/PlugIns

        [not loaded]    com.vodafone.driver.Data (v3.0.5 (003) - 2009-10-02) [Support]

     

            /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

        [not loaded]    com.devguru.driver.SamsungACMControl (1.4.25 - SDK 10.6 - 2014-08-13) [Support]

        [not loaded]    com.devguru.driver.SamsungACMData (1.4.25 - SDK 10.6 - 2014-08-13) [Support]

        [not loaded]    com.devguru.driver.SamsungMTP (1.4.25 - SDK 10.5 - 2014-08-13) [Support]

        [not loaded]    com.devguru.driver.SamsungSerial (1.4.25 - SDK 10.6 - 2014-08-13) [Support]

     

            ~/Library/Application Support/WDufu/4381/PLXDevicePlugin.app

        [not loaded]    com.wdc.driver.WdDeviceType00 (1.1 - 2012-10-24) [Support]

        [not loaded]    com.wdc.driver.WdDeviceType05 (1.1 - 2012-10-24) [Support]

     

    Startup Items:

        HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor

        HW_CreateNetwork: Path: /Library/StartupItems/HW_CreateNetwork

        HWNetMgr: Path: /Library/StartupItems/HWNetMgr

        HWPortDetect_driver: Path: /Library/StartupItems/HWPortDetect_driver

        StartOuc: Path: /Library/StartupItems/StartOuc

        tap: Path: /Library/StartupItems/tap

        tun: Path: /Library/StartupItems/tun

        wpa_supplicant_srv: Path: /Library/StartupItems/wpa_supplicant_srv

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents:

        [not loaded]    7 Apple tasks

        [loaded]    162 Apple tasks

        [running]    69 Apple tasks

     

    System Launch Daemons:

        [running]    de.novamedia.nmnetmgrd.plist (2009-09-21) [Support]

        [not loaded]    44 Apple tasks

        [loaded]    154 Apple tasks

        [running]    90 Apple tasks

     

    Launch Agents:

        [running]    HWPortCfg.plist (2014-04-14) [Support]

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2011-02-02) [Support]

        [failed]    com.adobe.CS5ServiceManager.plist (2011-02-05) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-12) [Support]

        [failed]    com.splashtop.streamer.SRServiceAgent.plist (2012-01-05) [Support]

        [failed]    com.teamviewer.teamviewer.plist (2014-12-21) [Support]

        [failed]    com.teamviewer.teamviewer_desktop.plist (2014-12-21) [Support]

        [failed]    de.novamedia.VodafoneDeviceObserver.plist (2009-09-21) [Support]

     

    Launch Daemons:

        [not loaded]    com.adobe.SwitchBoard.plist (2011-02-02) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-04-16) [Support]

        [loaded]    com.apple.aelwriter.plist

        [running]    com.apple.qmaster.qmasterd.plist

        [loaded]    com.google.keystone.daemon.plist (2016-03-12) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [failed]    com.splashtop.streamer.SRServiceDaemon.plist (2012-01-05) [Support]

        [failed]    com.teamviewer.teamviewer_service.plist (2014-12-21) [Support]

        [failed]    com.vmware.launchd.vmware.plist (2011-05-22) [Support]

        [running]    com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist (2012-07-29) [Support]

     

    User Launch Agents:

        [failed]    com.Moxtra.agent.plist (2013-01-31) [Support]

        [failed]    com.UninstallerTool.plist (2013-06-26) [Support]

        [failed]    com.VolumeWatcherTool.plist (2013-06-26) [Support]

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2011-02-02) [Support]

        [loaded]    com.adobe.ARM.[...].plist (2013-04-18) [Support]

        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2014-06-21) [Support]

        [loaded]    com.macpaw.CleanMyMac.helperTool.plist (2011-06-06) [Support]

        [loaded]    com.macpaw.CleanMyMac.trashSizeWatcher.plist (2011-06-06) [Support]

        [running]    com.nchsoftware.expressinvoice.agent.plist (2014-10-31) [Support]

        [failed]    com.zeobit.MacKeeper.Helper.plist (2012-07-22) [Support]

     

    User Login Items:

        Boom    Application Hidden (/Applications/Boom.app)

        GrowlHelperApp    Application  (/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlHelperApp.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        Skitch    Application  (/Applications/Skitch.app)

        RoboFormIcon    Application  (~/Library/Application Support/RoboForm/RoboFormIcon.app)

        EvernoteHelper    Application  (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

        fuspredownloader    Application Hidden (~/Library/Application Support/.FUS/fuspredownloader.app)

        WDQuickView    Application  (/Incompatible Software/WDQuickView.app)

        HP Scheduler    Application  (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)

     

    Other Apps:

        [running]    J8RPQ294UB.com.skitch.SkitchHelper

        [running]    OpenObject.fuspredownloader.87392

        [running]    com.Growl.GrowlHelperApp.86752

        [running]    com.SiberSystems.RoboForm.70752

        [running]    com.SiberSystems.RoboFormIcon.87072

        [running]    com.evernote.EvernoteHelper.54432

        [running]    com.getdropbox.dropbox.53152

        [running]    com.globaldelight.Boom.48992

        [running]    com.globaldelight.BoomDaemon.49312

        [loaded]    com.skitch.skitch.61152

        [running]    jp.co.canon.cijscannerregister.95072

        [loaded]    411 Apple tasks

        [running]    192 Apple tasks

     

    Internet Plug-ins:

        DirectorShockwave: 12.0.2r122 - SDK 10.6 (2013-04-03) [Support]

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2016-05-05) [Support]

        Default Browser: 601 - SDK 10.11 (2016-03-12)

        AdobePDFViewerNPAPI: 11.0.11 - SDK 10.6 (2015-07-01) [Support]

        FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-25) [Support]

        Silverlight: 5.1.20125.0 - SDK 10.6 (2013-06-30) [Support]

        QuickTime Plugin: 7.7.3 (2016-03-12)

        Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-25) [Support]

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-12) [Support]

        iPhotoPhotocast: 7.0 - SDK 10.7 (2012-04-21)

        AdobePDFViewer: 11.0.11 - SDK 10.6 (2015-07-01) [Support]

        SharePointBrowserPlugin: 14.0.0 (2015-04-24) [Support]

        NPMySpeedPlugin: 1.4 - SDK 10.5 (2013-04-19) [Support]

        JavaAppletPlugin: 15.0.1 - SDK 10.11 (2012-06-14) Check version

     

    User internet Plug-ins:

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-08-20) [Support]

        OctoshapeWeb: 1.0 - SDK 10.8 (2014-08-04) [Support]

        Picasa: 1.0 (2012-03-23) [Support]

     

    Safari Extensions:

        Pingler.com Extension - ToolbarDev Team - http://pingler.com (2011-11-30)

        RoboForm - Siber Systems - http://www.roboform.com (2016-04-13)

        Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (2014-11-28)

        Ginger - Ginger Software - http://www.gingersoftware.com (2013-01-29)

        Add page to Quiet Read  - bambooapps - http://bambooapps.com/free-stuff/ (2011-04-02)

        Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2014-11-28)

     

    Audio Plug-ins:

        DVCPROHDAudio: 1.3.2 (2011-02-22)

     

    3rd Party Preference Panes:

        AppTrap (2011-12-04) [Support]

        Flash Player (2016-04-16) [Support]

        Growl (2009-09-28) [Support]

        WDQuickView (2013-09-30) [Support]

     

    Time Machine:

        Skip System Files: NO

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 498.88 GB Disk used: 245.18 GB

        Destinations:

            Data [Network]

            Total size: 0 B

            Total number of backups: 8

            Oldest backup: 20/9/15, 1:03 AM

            Last backup: 4/5/16, 9:26 PM

            Size of backup disk: Too small

                Backup size 0 B < (Disk used 245.18 GB X 3)

     

    Top Processes by CPU:

             5%    backupd

             1%    kernel_task

             1%    fontd

             1%    Google Chrome Helper(13)

             0%    Google Chrome

     

    Top Processes by Memory:

        1.96 GB    Google Chrome Helper(13)

        706 MB    kernel_task

        451 MB    softwareupdated

        254 MB    Google Chrome

        180 MB    Dropbox

     

    Virtual Memory Information:

        1.49 GB    Free RAM

        6.50 GB    Used RAM (2.75 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        May 6, 2016, 11:23:37 AM    Self test - passed

        May 5, 2016, 04:07:58 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-05-05-040758_[redacted].crash

            /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/ suggestd

        May 5, 2016, 02:09:00 AM    /Library/Logs/DiagnosticReports/System Preferences_2016-05-05-020900_[redacted].hang

            /Applications/System Preferences.app/Contents/MacOS/System Preferences

        May 5, 2016, 02:07:50 AM    /Library/Logs/DiagnosticReports/System Preferences_2016-05-05-020750_[redacted].hang

        May 5, 2016, 01:23:58 AM    ~/Library/Logs/DiagnosticReports/Spotlight_2016-05-05-012358_[redacted].crash

            /System/Library/CoreServices/Spotlight.app/Contents/MacOS/Spotlight

        May 4, 2016, 07:35:13 PM    ~/Library/Logs/DiagnosticReports/ksfetch_2016-05-04-193513_[redacted].crash

            /private/tmp/KSOutOfProcessFetcher.501.ppfIhqX0vjaTSb8AJYobDV7Cu68=/ksfetch

        May 4, 2016, 06:34:51 PM    ~/Library/Logs/DiagnosticReports/ksfetch_2016-05-04-183451_[redacted].crash

        May 4, 2016, 05:34:32 PM    ~/Library/Logs/DiagnosticReports/ksfetch_2016-05-04-173432_[redacted].crash

     

  • by stevejobsfan0123,

    stevejobsfan0123 stevejobsfan0123 May 5, 2016 9:27 PM in response to simonchoe
    Level 8 (43,542 points)
    iPhone
    May 5, 2016 9:27 PM in response to simonchoe

    You have the CleanMyMac and MacKeeper scam programs installed, which are commonly responsible for slowness issues on Macs. Try uninstalling them both, restart, and check for improvement.

  • by simonchoe,

    simonchoe simonchoe May 6, 2016 8:11 AM in response to stevejobsfan0123
    Level 1 (4 points)
    May 6, 2016 8:11 AM in response to stevejobsfan0123

    Thanks for pointing out to me, but I have already uninstall these two

    software, and I search nothing with the two software name in my spotlight,

    may I know how do I remove them?

  • by Allan Eckert,

    Allan Eckert Allan Eckert May 6, 2016 11:59 AM in response to simonchoe
    Level 9 (53,457 points)
    Desktops
    May 6, 2016 11:59 AM in response to simonchoe

    May we know how you uninstalled them?

  • by simonchoe,

    simonchoe simonchoe May 7, 2016 7:56 AM in response to Allan Eckert
    Level 1 (4 points)
    May 7, 2016 7:56 AM in response to Allan Eckert

    Hi Allan,

     

    I couldn't remember as it is a long time since I uninstalled it,

    it is either I remove the app by deleting it and clean the trash,

    or I used the App Cleaner app to remove it.

  • by Allan Eckert,

    Allan Eckert Allan Eckert May 7, 2016 12:17 PM in response to simonchoe
    Level 9 (53,457 points)
    Desktops
    May 7, 2016 12:17 PM in response to simonchoe

    If you attempted to remove them by dragging them to the Trash then you in fact left behind a whole bunch of bits and pieces that they put into your operating system and that is what is showing up in the EtreCheck report.

     

    The only way to properly remove them is to use the uninstall procedures written by the developer. It is the only way to find all of those bits and pieces they stick all over your system.

     

    Frequently it is necessary to reinstall again and then uninstall them properly.

     

    If that does not work to get rid of them completely then you might have to erase the disk drive and start all over again.