MacShiny experience anyone?

Question

So my wife gave me her MacBook when she upgraded, I&#x27;m only a few months in as a Mac convert and feeling my way around. One of the first things I noticed was how slow my computer seemed to run, I ran the ClamXV she had installed no issues, seemed to have plenty of free memory. I went into the app store and downloaded MacShiny, it seemed to get some of the best reviews. I ran in the initial time with what seemed like success, however subsequent attempts to run the app give me an error message along the lines of "oops, something seems to have happened when trying to run mach shiny, please forward to us so that we can help resolve the issue". Well, that didn&#x27;t work, I received one response asking what the error message sent (information I&#x27;d already sent them). I waited awhile, no response. SO i emailed again, and again, and again. NO response. Now I look under purchased apps it doesn&#x27;t show up there, I do a search for it in the app store it doesn&#x27;t show up there. I&#x27;ve emailed countless times without a response. The icon still shows up at the top of my screen next to the bluetooth icon, but it won&#x27;t run. So my questions are - does anyone have any experience with this app? If it&#x27;s suddenly gone from the app store do I have any recourse with Apple or am I just out the $20 or so that I spent on the third party app? and if I can&#x27;t get anything out of the developer or Apple does anyone have a solution or the correct way to uninstall? and finally, any suggestions on the best way to clean up cache, OS system, etc.? Thanks in advance.

Galileo Galilei · Accepted Answer

MacShiny is one of those annoying rip-offs that always seem like a good idea at the time, when you are having problems. It supposedly scans your computer, and then tells you that you have all sorts of problems, some of which are allegedly &#x27;critical&#x27;. It then supposedly cleans a percentage of them, for &#x27;free&#x27; (There is no such thing as &#x27;free&#x27;). After which, it tries to suck you in, with an apparently cheap offer of $1.99, which unsurprisingly converts into $49.95 a month. Admittedly, this fact is stated, when you are asked to pay, but the writing is in greyed-out (grayed-out) lettering, and very easy to miss.As an alternative, I have used the excellent EtreCheck app (free or voluntary donation) that does actually check your computer, and provides a very useful report, which even a computer numpty like me can understand. You can print the report, or save as a PDF, for future reference.In my report, there were a couple of adware files that it noted, and offered to remove, which it did, when I requested it to.Click the [Support] links for help with non-Apple products.Click the [Details] links for more information about that line.Click the [Remove] links to remove adware.Show signature failures: EnabledProblem: Other problemDescription:Malware/AdwareBut it doesn&#x27;t do anything, without your consent or request. EtreCheck also gives some useful advice, most of which is common sense, but that being a rare commodity, it is worth reading, if only to confirm what I already thought to be sensible practices. EtreCheck is French Canadian software, which is not usually a good indicator, hence Brexit, (mes excuses Etresoft Inc. ;0)), but this app does provide a very useful service, and donations are voluntary.Clever people like these EtreCheck chappies or chappesses, who are willing to voluntarily help others, and share their knowledge, deserve our gratitude and financial support. If everyone who benefits from this app, donates the minimum CAD$10.00 (Sterling£6.03 or USD$7.50 or 3 bottles of Corona. Hmmm, 3 bottles of beer or a clean computer? 3 bottles of beer or a clean computer? 3 bottles of beer or a clean computer? Difficult decision.), it would make a big difference. And it will save you at least that much, if not more, on buying spurious/dodgy software like MacShiny. As I feel the need to apologise to the younger generation, for the mess us oldies have left this planet in, I felt obliged to donate. There is not much software in this world, that I can honestly recommend, but at least check this one out, at https://etrecheck.com/indexHowever, if you would like to run Windows software, seamlessly and simultaneously on a Mac, then VMWare Fusion is definitely worth looking at. The best £52 (now £61.96) I&#x27;ve spent on software, and I just upgraded from v4.0 to v8.5, for £38.95 incl. VAT. http://store.vmware.com/DRHM/store?Action&#x3D;DisplayProductDetailsPage&amp;SiteID&#x3D;vmwde &amp;Locale&#x3D;en_GB&amp;productID&#x3D;323416600If I never see another PC, ever again, it will come a day too soon.Adieu mes amis et bonne chance!

iTech174 · Answer

I know this is an old post, and it may no longer be a problem for the original poster but I will answer just in case anyone else has this same problem. I installed Macshiny and upon uninstall, the macshiny icon on the menu bar at the top of the screen was still there. After some searching I found that the macshiny folder under Library/Application Support needed to be deleted also, the TrayAgent.plist under Library/LaunchAgents folder needs to be deleted. This removed the icon and solved the problem.

2Apollos$ · Answer

I too had a negative experience with MacShiny. I dragged it into the Trash from my files, but the icon still appeared at the top toolbar. I ran a Malware scan (with Malwarebytes Anti-Malware for Mac), and it not only removed the MacShiny icon, but also some MacShiny residues I didn&#x27;t know I had. (Malwarebytes lets you know what it finds.) The URL for Malwarebytes Anti-Malware is: http://www.thetop10antivirus.com/top-free-malware-protectionGood luck.

Csound1 · Answer

Get rid of both MacShiny and ClamXAV, they are not needed on he voyage (and they may steer you into icebergs)Download this, use it to run a report, post the report here. Etrecheck

cryangallagher · Answer

Many thanks, will do asap.

Csound1 · Answer

What about the report I asked for?

cryangallagher · Answer

Sorry, slow going. I&#x27;m not completely illiterate but **** close to it. still used word processors in high school and first few years of college. Trying to read as much as I can but knowing where to look for information sometimes is as difficult as anything. Thanks VERY much for being so willing to help. Any advice navigating through those icebergs is greatly appreciated. BTW, switched to mac after reading and hearing more computer savvy friends speak to the stability, etc. I don&#x27;t plan on using any fancy graphic design or music programs, would like to be able to do more with photos, maybe I&#x27;ll find more uses that generate interest. Thanks again.EtreCheck version: 2.6.6 (226)Report generated 1/2/16, 11:32 AMRuntime 4:07Download EtreCheck from http://etrecheck.comClick the [Click for support] links for help with non-Apple products.Click the [Click for details] links for more information about that line.Ignore known Apple failures: DisabledHide Apple tasks: DisabledHardware Information: (What does this mean?)    MacBook (13-inch, Aluminum, Late 2008)     [Click for Technical Specifications]    [Click for User Guide]    MacBook - model: MacBook5,1    1 2 GHz Intel Core 2 Duo CPU: 2-core    2 GB RAM Upgradeable    [Click for upgrade instructions]        BANK 0/DIMM0            1 GB DDR3 1067 MHz ok        BANK 0/DIMM1            1 GB DDR3 1067 MHz ok    Bluetooth: Old - Handoff/Airdrop2 not supported    Wireless:  en1: 802.11 a/b/g/n    Battery: Health &#x3D; Normal - Cycle count &#x3D; 367 - SN &#x3D; 6N907106W13CBVideo Information: (What does this mean?)    NVIDIA GeForce 9400M - VRAM: 256 MB        Color LCD 1280 x 800System Software: (What does this mean?)    OS X El Capitan 10.11 (15A284) - Time since boot: about 3 hoursDisk Information: (What does this mean?)    TOSHIBA MK1653GSX disk0 : (160.04 GB) (Rotational)        EFI (disk0s1) &lt;not mounted&gt; : 210 MB         Macintosh HD (disk0s2) / : 159.18 GB (102.44 GB free)        Recovery HD (disk0s3) &lt;not mounted&gt;  [Recovery]: 650 MB     HL-DT-ST DVDRW  GS21N   ()USB Information: (What does this mean?)    Apple Inc. Built-in iSight     Apple Inc. iPhone     Apple Inc. BRCM2046 Hub         Apple Inc. Bluetooth USB Host Controller     Apple, Inc. Apple Internal Keyboard / Trackpad     Apple Computer, Inc. IR Receiver Gatekeeper: (What does this mean?)    Mac App Store and identified developersSystem Launch Agents: (What does this mean?)    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[loaded]    com.apple.gssd.plist    [loaded]    com.apple.hdiejectd.plist    [running]    com.apple.hidd.plist    [running]    com.apple.icloud.findmydeviced.plist    [running]    com.apple.iconservices.iconservicesagent.plist    [running]    com.apple.iconservices.iconservicesd.plist    [running]    com.apple.ifdreader.plist    [loaded]    com.apple.installandsetup.systemmigrationd.plist    [running]    com.apple.installd.plist    [loaded]    com.apple.kcproxy.plist    [loaded]    com.apple.kdumpd.plist    [running]    com.apple.kextd.plist    [loaded]    com.apple.kuncd.plist    [loaded]    com.apple.locate.plist - No signature!    [running]    com.apple.locationd.plist    [loaded]    com.apple.lockd.plist    [failed]    com.apple.logd.plist [Click for details]    [running]    com.apple.logind.plist    [loaded]    com.apple.loginwindow.LFVTracer.plist    [running]    com.apple.loginwindow.plist    [loaded]    com.apple.logkextloadsd.plist    [running]    com.apple.lsd.plist    [running]    com.apple.mDNSResponder.plist    [loaded]    com.apple.mDNSResponderHelper.plist    [loaded]    com.apple.mbsystemadministration.plist    [loaded]    com.apple.mbusertrampoline.plist    [loaded]    com.apple.mdmclient.daemon.plist    [loaded]    com.apple.mdmclient.daemon.runatboot.plist    [running]    com.apple.metadata.mds.index.plist    [running]    com.apple.metadata.mds.plist    [loaded]    com.apple.metadata.mds.scan.plist    [loaded]    com.apple.metadata.mds.spindump.plist    [loaded]    com.apple.msrpc.echosvc.plist    [loaded]    com.apple.msrpc.lsarpc.plist    [loaded]    com.apple.msrpc.mdssvc.plist    [loaded]    com.apple.msrpc.netlogon.plist    [loaded]    com.apple.msrpc.srvsvc.plist    [loaded]    com.apple.msrpc.wkssvc.plist    [loaded]    com.apple.mtmd.plist    [loaded]    com.apple.mtmfs.plist    [running]    com.apple.nehelper.plist    [loaded]    com.apple.nesessionmanager.plist    [loaded]    com.apple.netauth.sys.auth.plist    [loaded]    com.apple.netauth.sys.gui.plist    [running]    com.apple.netbiosd.plist    [running]    com.apple.networkd.plist    [running]    com.apple.networkd_privileged.plist    [loaded]    com.apple.newsyslog.plist    [loaded]    com.apple.nfsconf.plist    [loaded]    com.apple.nfsd.plist    [loaded]    com.apple.nis.ypbind.plist    [loaded]    com.apple.noticeboard.state.plist    [running]    com.apple.notifyd.plist    [running]    com.apple.nsurlsessiond.plist    [running]    com.apple.nsurlstoraged.plist    [running]    com.apple.ocspd.plist    [loaded]    com.apple.odproxyd.plist    [running]    com.apple.opendirectoryd.plist    [running]    com.apple.periodic-daily.plist    [loaded]    com.apple.periodic-monthly.plist    [running]    com.apple.periodic-weekly.plist    [loaded]    com.apple.pfctl.plist    [loaded]    com.apple.pfd.plist    [loaded]    com.apple.platform.ptmd.plist    [running]    com.apple.powerd.plist    [loaded]    com.apple.powerd.swd.plist    [loaded]    com.apple.preferences.timezone.admintool.plist    [loaded]    com.apple.preferences.timezone.auto.plist    [loaded]    com.apple.printtool.daemon.plist    [running]    com.apple.racoon.plist    [loaded]    com.apple.remotepairtool.plist    [running]    com.apple.revisiond.plist    [loaded]    com.apple.rootless.init.plist    [loaded]    com.apple.rpcbind.plist    [running]    com.apple.sandboxd.plist    [loaded]    com.apple.screensharing.plist    [loaded]    com.apple.scsid.plist    [running]    com.apple.secinitd.plist    [loaded]    com.apple.security.FDERecoveryAgent.plist    [loaded]    com.apple.security.agent.login.plist    [loaded]    com.apple.security.authhost.plist    [running]    com.apple.security.syspolicy.plist    [running]    com.apple.securityd.plist    [running]    com.apple.securityd_service.plist    [loaded]    com.apple.sessionlogoutd.plist    [loaded]    com.apple.smb.preferences.plist    [loaded]    com.apple.smbd.plist    [loaded]    com.apple.softwareupdate_download_service.plist    [loaded]    com.apple.softwareupdate_firstrun_tasks.plist    [running]    com.apple.softwareupdated.plist    [running]    com.apple.speech.speechsynthesisd.plist    [running]    com.apple.spindump.plist    [loaded]    com.apple.statd.notify.plist    [loaded]    com.apple.storagekitd.plist    [loaded]    com.apple.storeaccountd.daemon.plist    [loaded]    com.apple.storeagent.daemon.plist    [loaded]    com.apple.storeassetd.daemon.plist    [loaded]    com.apple.storedownloadd.daemon.plist    [loaded]    com.apple.storereceiptinstaller.plist    [running]    com.apple.suhelperd.plist    [running]    com.apple.symptomsd.plist    [loaded]    com.apple.sysdiagnose.plist    [running]    com.apple.syslogd.plist    [running]    com.apple.sysmond.plist    [loaded]    com.apple.system_installd.plist    [loaded]    com.apple.systemkeychain.plist    [loaded]    com.apple.systempreferences.installer.plist    [loaded]    com.apple.systemstats.analysis.plist    [loaded]    com.apple.systemstats.daily.plist    [running]    com.apple.systemstatsd.plist    [loaded]    com.apple.taskgated-helper.plist    [running]    com.apple.taskgated.plist    [running]    com.apple.tccd.system.plist    [loaded]    com.apple.thermald.plist    [loaded]    com.apple.trustd.plist    [loaded]    com.apple.ucupdate.plist    [loaded]    com.apple.uninstalld.plist    [loaded]    com.apple.unmountassistant.sysagent.plist    [loaded]    com.apple.updateEFIDesktopPicture.plist    [running]    com.apple.usbd.plist    [running]    com.apple.usbmuxd.plist    [loaded]    com.apple.uucp.plist    [loaded]    com.apple.var-db-dslocal-backup.plist    [loaded]    com.apple.vsdbutil.plist    [running]    com.apple.warmd.plist    [running]    com.apple.watchdogd.plist    [running]    com.apple.wdhelper.plist    [loaded]    com.apple.wifid.plist    [running]    com.apple.wirelessproxd.plist    [loaded]    com.apple.wwand.plist    [loaded]    com.apple.xpc.smd.plist    [loaded]    com.apple.xpc.uscwoap.plist    [loaded]    com.apple.xsan.plist    [loaded]    com.apple.xsandaily.plist    [loaded]    com.apple.xscertadmin.plist    [loaded]    com.apple.xscertd-helper.plist    [loaded]    com.apple.xscertd.plist    [loaded]    com.vix.cron.plist    [loaded]    exec.plist    [loaded]    finger.plist    [loaded]    ftp.plist    [loaded]    login.plist    [loaded]    ntalk.plist    [loaded]    org.apache.httpd.plist - No signature!    [loaded]    org.cups.cups-lpd.plist    [running]    org.cups.cupsd.plist - Invalid signature!    [loaded]    org.net-snmp.snmpd.plist - No signature!    [running]    org.ntp.ntpd.plist - No signature!    [loaded]    org.openldap.slapd.plist    [loaded]    org.postfix.master.plist    [loaded]    org.postfix.newaliases.plist - No signature!    [loaded]    shell.plist    [loaded]    ssh.plist - No signature!    [loaded]    telnet.plist    [loaded]    tftp.plistLaunch Agents: (What does this mean?)    [loaded]    com.google.keystone.agent.plist [Click for support]Launch Daemons: (What does this mean?)    [loaded]    com.adobe.fpsaud.plist [Click for support]    [running]    com.google.keystone.daemon.plist [Click for support]    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]User Launch Agents: (What does this mean?)    [loaded]    uk.co.markallan.clamxav.freshclam.plist [Click for support]User Login Items: (What does this mean?)    NoneOther Apps: (What does this mean?)    [running]    com.apple.AccountPolicyHelper    [running]    com.apple.AddressBook.ContactsAccountsService    [running]    com.apple.AmbientDisplayAgent    [running]    com.apple.Automator.45792    [running]    com.apple.BKAgentService    [running]    com.apple.CharacterPicker.FileService    [running]    com.apple.CloudPhotosConfiguration    [running]    com.apple.CodeSigningHelper    [running]    com.apple.DataDetectorsDynamicData    [loaded]    com.apple.DesktopServicesHelper.C90C6A80-9B18-44B8-995A-F8F4BAE5E873    [loaded]    com.apple.DesktopServicesHelper.DE40FBDE-9BB5-4699-97A4-1616AE0240FD    [loaded]    com.apple.DictionaryServiceHelper    [loaded]    com.apple.DownloadFolderImporter    [loaded]    com.apple.FCiCloudPrefUpdater    [loaded]    com.apple.IASUtilities.IASCloudConfigHelper    [running]    com.apple.ImageCaptureExtension2.18912    [running]    com.apple.InputMethodKit.TextReplacementService    [loaded]    com.apple.Localization.SetDefaultsService    [loaded]    com.apple.MailServiceAgent    [loaded]    com.apple.NotesMigratorService    [running]    com.apple.PTPCamera.83872.F7FDC3A6-5D94-4597-B73A-D1ABACC71795    [running]    com.apple.PerformanceAnalysis.animationperfd    [running]    com.apple.Safari.10592    [loaded]    com.apple.SpeechRecognitionCore.brokerd    [running]    com.apple.ViewBridgeAuxiliary    [loaded]    com.apple.accounts.dom    [loaded]    com.apple.appkit.xpc.sandboxedServiceRunner    [running]    com.apple.appstore.PluginXPCService    [running]    com.apple.authd    [loaded]    com.apple.cmio.registerassistantservice    [loaded]    com.apple.facebook.xpc    [running]    com.apple.geod    [loaded]    com.apple.gssd.F5010000-A686-0100-0000-000000000000    [loaded]    com.apple.hiservices-xpcservice    [loaded]    com.apple.iBooksX-SecureUserDefaults    [running]    com.apple.iCal.46432    [running]    com.apple.iChat.7392    [running]    com.apple.iCloudHelper    [running]    com.apple.imdpersistence.IMDPersistenceAgent    [loaded]    com.apple.iokit.IOServiceAuthorizeAgent    [loaded]    com.apple.iokit.ioserviceauthorized    [loaded]    com.apple.library-repair.agent    [loaded]    com.apple.linkedin.xpc    [running]    com.apple.mail.6752    [loaded]    com.apple.mdworker.mail.01000000-0000-0000-0000-000000000000    [running]    com.apple.mdworker.shared.01000000-0000-0000-0000-000000000000    [running]    com.apple.mdworker.single.01000000-0000-0000-0000-000000000000    [running]    com.apple.mdworker.single.02000000-0000-0000-0000-000000000000    [loaded]    com.apple.messages.BuddyPictureService    [loaded]    com.apple.sbd    [loaded]    com.apple.security.XPCKeychainSandboxCheck    [loaded]    com.apple.security.XPCTimeStampingService    [loaded]    com.apple.security.agent.login.00000000-0000-0000-0000-0000000186A6    [loaded]    com.apple.security.authhost.00000000-0000-0000-0000-0000000186A6    [loaded]    com.apple.sharekit.EntitlementsHelper    [loaded]    com.apple.systemadministration.writeconfig    [loaded]    com.apple.tencentweibo.xpc    [running]    com.apple.tonelibraryd    [loaded]    com.apple.twitter.xpc    [loaded]    com.apple.weibo.xpc    [running]    com.apple.xpc.launchd.oneshot.0x10000001.AppleSpell    [running]    com.apple.xpc.launchd.oneshot.0x10000002.Preview    [running]    com.apple.xpc.launchd.oneshot.0x10000004.EtreCheck    [running]    com.microsoft.DocumentConnection.48352Internet Plug-ins: (What does this mean?)    FlashPlayer-10.6: Version: 20.0.0.267 - SDK 10.6 [Click for support]    QuickTime Plugin: Version: 7.7.3    Flash Player: Version: 20.0.0.267 - SDK 10.6 [Click for support]    Default Browser: Version: 601 - SDK 10.11    SharePointBrowserPlugin: Version: 14.5.8 - SDK 10.6 [Click for support]    Google Earth Web Plug-in: Version: 7.1 [Click for support]    PepperFlashPlayer: Version: 20.0.0.267 - SDK 10.6 [Click for support]3rd Party Preference Panes: (What does this mean?)    Flash Player  [Click for support]Time Machine: (What does this mean?)    Time Machine not configured!Top Processes by CPU: (What does this mean?)         5%    WindowServer         5%    GoogleSoftwareUpdateAgent         4%    GoogleSoftwareUpdateDaemon         3%    socketfilterfw         2%    kernel_taskTop Processes by Memory: (What does this mean?)    270 MB    kernel_task    182 MB    com.apple.WebKit.WebContent(4)    51 MB    mdworker(5)    45 MB    Safari    41 MB    MailVirtual Memory Information: (What does this mean?)    60 MB    Free RAM     2.19 GB    Used RAM (460 MB Cached)    768 KB    Swap Used Diagnostics Information: (What does this mean?)    Jan 2, 2016, 08:24:58 AM    Self test - passed

cryangallagher · Answer

Did I do something wrong?

Allan Eckert · Answer

While 2 GB of RAM is sufficient to install El Capitan. There is not enough left for you to do anything with the Mac. I suggest you upgrade the amount of RAM installed in your Mac.

cryangallagher · Answer

Thank you Allan, i will look into that.

simonchoe · Answer

Hi Allan,I am also having slow Mac problem, can you help to advice too?Below is my report:EtreCheck version: 2.9.12 (265)Report generated 2016-05-06 11:57:30Download EtreCheck from https://etrecheck.comRuntime 3:25Performance: GoodClick the [Support] links for help with non-Apple products.Click the [Details] links for more information about that line.Click the [Check files] link for help with unknown files.Problem: BeachballingDescription:Very slow when starting and opening appHardware Information:ⓘ    MacBook Pro (15-inch, Mid 2010)     [Technical Specifications] - [User Guide] - [Warranty &amp; Service]    MacBook Pro - model: MacBookPro6,2    1 2.53 GHz Intel Core i5 CPU: 2-core    8 GB RAM Upgradeable - [Instructions]        BANK 0/DIMM0            4 GB DDR3 1067 MHz ok        BANK 1/DIMM0            4 GB DDR3 1067 MHz ok    Bluetooth: Old - Handoff/Airdrop2 not supported    Wireless:  en1: 802.11 a/b/g/n    Battery: Health &#x3D; Normal - Cycle count &#x3D; 687Video Information:ⓘ    Intel HD Graphics    NVIDIA GeForce GT 330M - VRAM: 256 MB        Color LCD 1440 x 900System Software:ⓘ    OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hourDisk Information:ⓘ    Hitachi HTS545050B9SA02 disk0 : (500.11 GB) (Rotational)        EFI (disk0s1) &lt;not mounted&gt; : 210 MB         Recovery HD (disk0s3) &lt;not mounted&gt;  [Recovery]: 650 MB         Macintosh HD (disk1) / : 498.88 GB (253.70 GB free)            Core Storage: disk0s2 499.25 GB Online    MATSHITADVD-R   UJ-898   ()USB Information:ⓘ    Apple Card Reader     Apple Inc. Apple Internal Keyboard / Trackpad     Apple Inc. BRCM2070 Hub         Apple Inc. Bluetooth USB Host Controller     Apple Computer, Inc. IR Receiver     Apple Inc. Built-in iSight Configuration files:ⓘ    /etc/sudoers, File size 1242 but expected 2299    /etc/hosts - Count: 57Gatekeeper:ⓘ    Mac App Store and identified developersUnknown Files:ⓘ    ~/Library/LaunchAgents/com.Moxtra.agent.plist        /Applications/Moxtra.app/Contents/MacOS/Moxtra    One unknown file found. [Check files]Kernel Extensions:ⓘ        /Library/Extensions    [not loaded]    foo.tap (20111101 - 2016-05-05) [Support]    [not loaded]    foo.tun (20111101 - 2016-05-05) [Support]        /System/Library/Extensions    [not loaded]    com.Cycling74.driver.Soundflower (1.5.2 - 2016-05-05) [Support]    [not loaded]    com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.2.19 - 2016-05-05) [Support]    [not loaded]    com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.2.19 - 2016-05-05) [Support]    [not loaded]    com.devguru.driver.SamsungComposite (1.4.25 - SDK 10.6 - 2016-05-05) [Support]    [not loaded]    com.globaldelight.driver.BoomDevice (1.1 - SDK 10.1 - 2016-05-05) [Support]    [not loaded]    com.novatelwireless.driver.3G (v3.0.7 (001) - 2016-05-05) [Support]    [not loaded]    com.novatelwireless.driver.DisableAutoInstall (v2.0.6 - 2016-05-05) [Support]    [not loaded]    com.option.driver.Option72 (2.15.0 - 2016-05-05) [Support]    [not loaded]    com.option.driver.OptionHS (3.26.0 - 2016-05-05) [Support]    [not loaded]    com.option.driver.OptionMSD (1.21.0 - 2016-05-05) [Support]    [not loaded]    com.option.driver.OptionQC (1.11.0 - 2016-05-05) [Support]    [not loaded]    com.palm.ClassicNotSeizeDriver (3.2 - 2016-05-05) [Support]    [loaded]    com.vara.driver.VaraAudio (1.0.3 - 2016-05-05) [Support]    [not loaded]    com.vodafone.driver (v3.0.5 (003) - 2016-05-05) [Support]    [not loaded]    com.wdc.driver.1394HP (1.0.11 - SDK 10.4 - 2016-05-05) [Support]    [not loaded]    com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6 - 2016-05-05) [Support]    [not loaded]    com.wdc.driver.USB-64HP (1.0.3 - 2016-05-05) [Support]    [not loaded]    com.wdc.driver.USBHP (1.0.14 - 2016-05-05) [Support]    [not loaded]    de.novamedia.driver.NMLGEDriver (3.2.10 - 2016-05-05) [Support]    [not loaded]    de.novamedia.driver.NMSamsung (0.0.2 - 2016-05-05) [Support]    [not loaded]    de.novamedia.driver.NMSmartplugSCSIDevice (1.0.1 - 2016-05-05) [Support]    [not loaded]    de.novamedia.oem.vodafone.vtp.huawei.cdc (0.0.2 - 2016-05-05) [Support]    [not loaded]    jp.co.buffalo.driver.turbousbhdd (1.0.0 - 2016-05-05) [Support]    [loaded]    net.telestream.driver.TelestreamAudio (1.0.5 - SDK 10.6 - 2016-05-05) [Support]        /System/Library/Extensions/NMHuaweiPhonesVTPCDC_106.kext/Contents/PlugIns    [not loaded]    de.novamedia.driver.NMUSBCDCACMControl (3.2.12 - 2009-10-02) [Support]        /System/Library/Extensions/NMSamsungDriver_106.kext/Contents/PlugIns    [not loaded]    de.novamedia.driver.NMUSBCDCACMData (3.2.12 - 2009-10-02) [Support]        /System/Library/Extensions/NovatelWireless3G.kext/Contents/PlugIns    [not loaded]    com.novatelwireless.driver.3GData (v3.0.7 (001) - 2009-10-02) [Support]        /System/Library/Extensions/Vodafone.kext/Contents/PlugIns    [not loaded]    com.vodafone.driver.Data (v3.0.5 (003) - 2009-10-02) [Support]        /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns    [not loaded]    com.devguru.driver.SamsungACMControl (1.4.25 - SDK 10.6 - 2014-08-13) [Support]    [not loaded]    com.devguru.driver.SamsungACMData (1.4.25 - SDK 10.6 - 2014-08-13) [Support]    [not loaded]    com.devguru.driver.SamsungMTP (1.4.25 - SDK 10.5 - 2014-08-13) [Support]    [not loaded]    com.devguru.driver.SamsungSerial (1.4.25 - SDK 10.6 - 2014-08-13) [Support]        ~/Library/Application Support/WDufu/4381/PLXDevicePlugin.app    [not loaded]    com.wdc.driver.WdDeviceType00 (1.1 - 2012-10-24) [Support]    [not loaded]    com.wdc.driver.WdDeviceType05 (1.1 - 2012-10-24) [Support]Startup Items:ⓘ    HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor    HW_CreateNetwork: Path: /Library/StartupItems/HW_CreateNetwork    HWNetMgr: Path: /Library/StartupItems/HWNetMgr    HWPortDetect_driver: Path: /Library/StartupItems/HWPortDetect_driver    StartOuc: Path: /Library/StartupItems/StartOuc    tap: Path: /Library/StartupItems/tap    tun: Path: /Library/StartupItems/tun    wpa_supplicant_srv: Path: /Library/StartupItems/wpa_supplicant_srv    Startup items are obsolete in OS X YosemiteSystem Launch Agents:ⓘ    [not loaded]    7 Apple tasks    [loaded]    162 Apple tasks    [running]    69 Apple tasksSystem Launch Daemons:ⓘ    [running]    de.novamedia.nmnetmgrd.plist (2009-09-21) [Support]    [not loaded]    44 Apple tasks    [loaded]    154 Apple tasks    [running]    90 Apple tasksLaunch Agents:ⓘ    [running]    HWPortCfg.plist (2014-04-14) [Support]    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2011-02-02) [Support]    [failed]    com.adobe.CS5ServiceManager.plist (2011-02-05) [Support]    [loaded]    com.google.keystone.agent.plist (2016-03-12) [Support]    [failed]    com.splashtop.streamer.SRServiceAgent.plist (2012-01-05) [Support]    [failed]    com.teamviewer.teamviewer.plist (2014-12-21) [Support]    [failed]    com.teamviewer.teamviewer_desktop.plist (2014-12-21) [Support]    [failed]    de.novamedia.VodafoneDeviceObserver.plist (2009-09-21) [Support]Launch Daemons:ⓘ    [not loaded]    com.adobe.SwitchBoard.plist (2011-02-02) [Support]    [loaded]    com.adobe.fpsaud.plist (2016-04-16) [Support]    [loaded]    com.apple.aelwriter.plist    [running]    com.apple.qmaster.qmasterd.plist    [loaded]    com.google.keystone.daemon.plist (2016-03-12) [Support]    [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]    [failed]    com.splashtop.streamer.SRServiceDaemon.plist (2012-01-05) [Support]    [failed]    com.teamviewer.teamviewer_service.plist (2014-12-21) [Support]    [failed]    com.vmware.launchd.vmware.plist (2011-05-22) [Support]    [running]    com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist (2012-07-29) [Support]User Launch Agents:ⓘ    [failed]    com.Moxtra.agent.plist (2013-01-31) [Support]    [failed]    com.UninstallerTool.plist (2013-06-26) [Support]    [failed]    com.VolumeWatcherTool.plist (2013-06-26) [Support]    [loaded]    com.adobe.AAM.Updater-1.0.plist (2011-02-02) [Support]    [loaded]    com.adobe.ARM.[...].plist (2013-04-18) [Support]    [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2014-06-21) [Support]    [loaded]    com.macpaw.CleanMyMac.helperTool.plist (2011-06-06) [Support]    [loaded]    com.macpaw.CleanMyMac.trashSizeWatcher.plist (2011-06-06) [Support]    [running]    com.nchsoftware.expressinvoice.agent.plist (2014-10-31) [Support]    [failed]    com.zeobit.MacKeeper.Helper.plist (2012-07-22) [Support]User Login Items:ⓘ    Boom    Application Hidden (/Applications/Boom.app)    GrowlHelperApp    Application  (/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlHelperApp.app)    Dropbox    Application  (/Applications/Dropbox.app)    Skitch    Application  (/Applications/Skitch.app)    RoboFormIcon    Application  (~/Library/Application Support/RoboForm/RoboFormIcon.app)    EvernoteHelper    Application  (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)    fuspredownloader    Application Hidden (~/Library/Application Support/.FUS/fuspredownloader.app)    WDQuickView    Application  (/Incompatible Software/WDQuickView.app)    HP Scheduler    Application  (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)Other Apps:ⓘ    [running]    J8RPQ294UB.com.skitch.SkitchHelper    [running]    OpenObject.fuspredownloader.87392    [running]    com.Growl.GrowlHelperApp.86752    [running]    com.SiberSystems.RoboForm.70752    [running]    com.SiberSystems.RoboFormIcon.87072    [running]    com.evernote.EvernoteHelper.54432    [running]    com.getdropbox.dropbox.53152    [running]    com.globaldelight.Boom.48992    [running]    com.globaldelight.BoomDaemon.49312    [loaded]    com.skitch.skitch.61152    [running]    jp.co.canon.cijscannerregister.95072    [loaded]    411 Apple tasks    [running]    192 Apple tasksInternet Plug-ins:ⓘ    DirectorShockwave: 12.0.2r122 - SDK 10.6 (2013-04-03) [Support]    o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2016-05-05) [Support]    Default Browser: 601 - SDK 10.11 (2016-03-12)    AdobePDFViewerNPAPI: 11.0.11 - SDK 10.6 (2015-07-01) [Support]    FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-25) [Support]    Silverlight: 5.1.20125.0 - SDK 10.6 (2013-06-30) [Support]    QuickTime Plugin: 7.7.3 (2016-03-12)    Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-25) [Support]    googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-12) [Support]    iPhotoPhotocast: 7.0 - SDK 10.7 (2012-04-21)    AdobePDFViewer: 11.0.11 - SDK 10.6 (2015-07-01) [Support]    SharePointBrowserPlugin: 14.0.0 (2015-04-24) [Support]    NPMySpeedPlugin: 1.4 - SDK 10.5 (2013-04-19) [Support]    JavaAppletPlugin: 15.0.1 - SDK 10.11 (2012-06-14) Check versionUser internet Plug-ins:ⓘ    CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-08-20) [Support]    OctoshapeWeb: 1.0 - SDK 10.8 (2014-08-04) [Support]    Picasa: 1.0 (2012-03-23) [Support]Safari Extensions:ⓘ    Pingler.com Extension - ToolbarDev Team - http://pingler.com (2011-11-30)    RoboForm - Siber Systems - http://www.roboform.com (2016-04-13)    Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (2014-11-28)    Ginger - Ginger Software - http://www.gingersoftware.com (2013-01-29)    Add page to Quiet Read  - bambooapps - http://bambooapps.com/free-stuff/ (2011-04-02)    Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2014-11-28)Audio Plug-ins:ⓘ    DVCPROHDAudio: 1.3.2 (2011-02-22)3rd Party Preference Panes:ⓘ    AppTrap (2011-12-04) [Support]    Flash Player (2016-04-16) [Support]    Growl (2009-09-28) [Support]    WDQuickView (2013-09-30) [Support]Time Machine:ⓘ    Skip System Files: NO    Auto backup: YES    Volumes being backed up:        Macintosh HD: Disk size: 498.88 GB Disk used: 245.18 GB    Destinations:        Data [Network]         Total size: 0 B         Total number of backups: 8         Oldest backup: 20/9/15, 1:03 AM         Last backup: 4/5/16, 9:26 PM         Size of backup disk: Too small            Backup size 0 B &lt; (Disk used 245.18 GB X 3)Top Processes by CPU:ⓘ         5%    backupd         1%    kernel_task         1%    fontd         1%    Google Chrome Helper(13)         0%    Google ChromeTop Processes by Memory:ⓘ    1.96 GB    Google Chrome Helper(13)    706 MB    kernel_task    451 MB    softwareupdated    254 MB    Google Chrome    180 MB    DropboxVirtual Memory Information:ⓘ    1.49 GB    Free RAM     6.50 GB    Used RAM (2.75 GB Cached)    0 B    Swap Used Diagnostics Information:ⓘ    May 6, 2016, 11:23:37 AM    Self test - passed    May 5, 2016, 04:07:58 AM    ~/Library/Logs/DiagnosticReports/suggestd_2016-05-05-040758_[redacted].crash        /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/ suggestd    May 5, 2016, 02:09:00 AM    /Library/Logs/DiagnosticReports/System Preferences_2016-05-05-020900_[redacted].hang        /Applications/System Preferences.app/Contents/MacOS/System Preferences    May 5, 2016, 02:07:50 AM    /Library/Logs/DiagnosticReports/System Preferences_2016-05-05-020750_[redacted].hang    May 5, 2016, 01:23:58 AM    ~/Library/Logs/DiagnosticReports/Spotlight_2016-05-05-012358_[redacted].crash        /System/Library/CoreServices/Spotlight.app/Contents/MacOS/Spotlight    May 4, 2016, 07:35:13 PM    ~/Library/Logs/DiagnosticReports/ksfetch_2016-05-04-193513_[redacted].crash        /private/tmp/KSOutOfProcessFetcher.501.ppfIhqX0vjaTSb8AJYobDV7Cu68&#x3D;/ksfetch    May 4, 2016, 06:34:51 PM    ~/Library/Logs/DiagnosticReports/ksfetch_2016-05-04-183451_[redacted].crash    May 4, 2016, 05:34:32 PM    ~/Library/Logs/DiagnosticReports/ksfetch_2016-05-04-173432_[redacted].crash

stevejobsfan0123 · Answer

You have the CleanMyMac and MacKeeper scam programs installed, which are commonly responsible for slowness issues on Macs. Try uninstalling them both, restart, and check for improvement.

simonchoe · Answer

Thanks for pointing out to me, but I have already uninstall these two software, and I search nothing with the two software name in my spotlight,may I know how do I remove them?

Allan Eckert · Answer

May we know how you uninstalled them?

simonchoe · Answer

Hi Allan,I couldn&#x27;t remember as it is a long time since I uninstalled it,it is either I remove the app by deleting it and clean the trash,or I used the App Cleaner app to remove it.