sheila from hop bottom

Q: I am having problems starting my Mac air after putting in my password the progress bar only goes halfway and stops I can't get it to do anything else anybody  have any ideas

My Mac air will not start completely it accepts my password and then proceeds to the progress bar and stops I can't get it to come up any further any ideas

Posted on Jan 1, 2016 6:32 PM

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Q: I am having problems starting my Mac air after putting in my password the progress bar only goes halfway and stops I can't get it ... more

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  • by judysings,

    judysings judysings Jan 3, 2016 6:30 AM in response to sheila from hop bottom
    Community Specialists
    Jan 3, 2016 6:30 AM in response to sheila from hop bottom

    Hi sheila from hop bottom,

    If your computer powers on, but goes no further after entering your administrator password, try starting in Safe Mode or changing the administrative password.  The resources below will help you with this.

    Try safe mode if your Mac doesn‘t finish starting up

    What is safe mode?

    Safe mode (sometimes called safe boot) is a way to start up your Mac so that it performs certain checks, and prevents some software from automatically loading or opening. Starting your Mac in safe mode does the following:

    • Verifies your startup disk, and attempts to repair directory issues if needed
    • Loads only required kernel extensions
    • Prevents Startup Items and Login Items from opening automatically
    • Disables user-installed fonts 
    • Deletes font caches, Kernel cache and other system cache files

    Together, these changes can help resolve or isolate issues related to your startup disk. 

    Starting up in safe mode

    Follow these steps to start up into safe mode.

    1. Start or restart your Mac. 
    2. Immediately after you hear the startup sound, press and hold the Shift key.
    3. Release the Shift key when you see the Apple logo appear on the screen.

    After the Apple logo appears, it might take longer than usual to reach the login screen or your desktop. This is because your Mac performs a directory check of your startup disk as part of safe mode.

    To leave safe mode, restart your computer without pressing any keys during startup.

    If you don't hear a startup chime after pressing the power key, see what to do if your Mac won't turn on.

     

     

     

    Change or reset a user account password on your Mac

    If your Mac won‘t turn on

    Take care,