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Suesuz

Q: i want to use my App Store Gift card.  The total amount of the card has been added to my account.  How do I complete the transaction for a new app?

I am trying to purchase ""Explain Everything" app for my ipad.  My ipad air is version 8.4.1.   My Mac Book Pro is 10.6.8 and cannot be updated.

Can I just load this app on my ipad?  Or must my computer also be compatible?  

I am using an app store gift card which is already been added to my account.  It is the first time i have used a gift card and the transaction cannot be completed.

 

Thanks for you help.

iPad Air, iOS 8.4.1, Mac Book Pro 10.6.8

Posted on Jan 1, 2016 7:26 PM

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Q: i want to use my App Store Gift card.  The total amount of the card has been added to my account.  How do I complete the ... more

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  • by King_Penguin,

    King_Penguin King_Penguin Jan 2, 2016 12:23 AM in response to Suesuz
    Level 10 (132,798 points)
    iTunes
    Jan 2, 2016 12:23 AM in response to Suesuz

    As long as you aren't a family organiser in family sharing then your account's balance should automatically be used for the purchase - and you should be able to do directly on your iPad

     

    If by ' transaction cannot be completed' you mean that you are getting a message to contact iTunes Support then you will need to do so (these are user-to-user forums) :

    - go to http://www.apple.com/support/itunes/ww

    - click on your country's flag

    - click on the Contact Support at the bottom of the left-hand column

    - click on Contact iTunes Store Support on the right-hand side of the page