Have the red screen of death on my iPhone 6 tried everything.... Tried to book Genius Bar appointment and tried to talk to support online but keep getting errors. Help anyone

Howdy Kimsheff,

I understand that your iPhone is no longer starting up beyond a red screen or the Apple logo. The steps outlined below can help restore your iPhone to a functional state in such a situation.

1. Connect your device to a computer and open iTunes. If you don't have a computer, you can borrow one, or go to an Apple Retail Store or Apple Authorized Service Provider for help.
2. While your device is connected, force it to restart. Press and hold the Sleep/Wake and Home buttons at the same time. Don't release when you see the Apple logo. Keep holding until you see the Recovery mode screen.
   
3. When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.
   

iTunes will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3 again.

What to do next

Contact Apple Support to set up service if you have any of these issues:

• You still see a black screen after charging, force restarting, or following the steps in this article.
• You see a black screen, but can hear alerts, sounds, and vibrations.
• Your screen is on, but it doesn't respond to when you tap, slide, or try other gestures.
• You can't force your device to restart because your Home button or Sleep/Wake button is broken or stuck.
• Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

If your iPhone, iPad, or iPod touch doesn‘t respond or won‘t turn on
https://support.apple.com/en-us/HT201412

All my best.

I have the same problem with my iphone 5s but now it's cold and won't even show the apple logo. Is there any way I can get that data backed up or is it all dead?