Jerkhammer

Q: iMessage not sycing

hello I have a MacBook Air that I share with my gf we both have our own Apple IDs and accounts on the computer. I got the MacBook in February and we immediately both hooked our accounts up and setup the imessage and text message forwarding which have been working perfectly fine since. This morning I logged on and all of my accounts were signed out and It asked me to resign into Imessage, FaceTime, iCloud etc... Once I did that everything worked just fine again on my account but when my girlfriend resigned into her accounts(hers was all logged out as well)now her Imessages on the Mac aren't working they won't sync at all no new messages are showing up on the Mac. I've scoured the forums trying to get them to sync again but with no luck. Ive tried resetting and logging out of iMessage on both her iPhone 6 and the MacBook Air. If someone could help me fix this it would be great!

MacBook Air, OS X El Capitan (10.11.2), Syncing with iPhone 6

Posted on Jan 2, 2016 1:11 AM

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Q: iMessage not sycing

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  • by judysings,

    judysings judysings Jan 3, 2016 11:58 AM in response to Jerkhammer
    Community Specialists
    Jan 3, 2016 11:58 AM in response to Jerkhammer

    Hi Jerkhammer,

    If I understand your issue, you and your girlfriend have separate user accounts on the MacBook Air, and in the past you have been able to access your iMessage, FaceTime, etc via your individual Apple IDs.  But now your girlfriend is unable to sync the iMessages she has on her iPhone with her user account on the MacBook Air, is that right?

    The resource below provides some troubleshooting steps to try to make sure your computer and iPhone are configured for these Continuity features:

    Get help using Continuity with your iOS device or your Mac 

    Check your settings

    Check these settings on your iOS device:

    • Make sure that Wi-Fi is on in Settings > Wi-Fi.
    • Make sure that your iOS devices are on the same network: On each device, go to Settings > Wi-Fi and compare the network names.
    • Make sure that Bluetooth is on in Settings > Bluetooth. 
    • Go to Settings > General > Handoff & Suggested Apps. Make sure that Handoff is on.

    Check these settings on your Mac:

    • Go to the Wi-Fi icon at the top of your screen and make sure that Wi-Fi is on.
    • Make sure that your Mac and iOS devices are connected to the same Wi-Fi network. Go to Settings > Wi-Fi on each iOS device and compare the network name with the one on your Mac.
    • Go to the Bluetooth icon at the top of your screen and make sure that Bluetooth is on.
    • Choose Apple menu > System Preferences. Click General, then select "Allow Handoff between this Mac and your iCloud devices." If you don't see this setting, your Mac might not support Handoff. 
    • Open the FaceTime app. Go to FaceTime > Preferences and turn on Calls From iPhone.
    • Go to Apple menu > System Preferences and click iCloud. Click Sign Out, then sign in again. 

     

    Happy New Year!