mac book pro very slow el capitan

Question

mac book pro very slow el capitan

Hello,

my MacBook Pro is running very slow. It freezes sometimes and i get SBBOD a lot. I have not installed mac keeper or such, and I have read and followed these instructions: How to eliminate slow Mac problems

Here is my EtreCheck-report:

EtreCheck version: 2.6.6 (226)

Report generated 02.01.16, 14:48

Runtime 37:04

Download EtreCheck from http://etrecheck.com

Hardware Information: (What does this mean?)

MacBook Pro (13-inch, Mid 2012)

[Click for Technical Specifications]

[Click for User Guide]

MacBook Pro - model: MacBookPro9,2

1 2,5 GHz Intel Core i5 CPU: 2-core

8 GB RAM Upgradeable

[Click for upgrade instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 390 - SN = W043115GLD3LC

Video Information: (What does this mean?)

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software: (What does this mean?)

OS X El Capitan 10.11.2 (15C50) - Time since boot: about one hour

Disk Information: (What does this mean?)

APPLE HDD TOSHIBA MK5065GSXF disk0 : (500,11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

+# (disk1) / : 498.88 GB (416.04 GB free)

Core Storage: disk0s2 499.25 GB Online

HL-DT-ST DVDRW GS31N ()

USB Information: (What does this mean?)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus

Gatekeeper: (What does this mean?)

Mac App Store and identified developers

Launch Agents: (What does this mean?)

[loaded] com.divx.dms.agent.plist [Click for support]

[loaded] com.divx.update.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

Launch Daemons: (What does this mean?)

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.sonos.smbbump.plist [Click for support]

User Launch Agents: (What does this mean?)

[loaded] com.google.keystone.agent.plist [Click for support]

User Login Items: (What does this mean?)

Plex Media Server Programm (/Applications/Plex Media Server.app)

Other Apps: (What does this mean?)

[running] com.etresoft.EtreCheck.121632

[running] org.mozilla.firefox.48352

Internet Plug-ins: (What does this mean?)

OVSHelper: Version: 1.1 [Click for support]

Default Browser: Version: 601 - SDK 10.11

Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 [Click for support]

DivX Plus Web Player: Version: 2.3 - SDK 10.5 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.13 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 20.0.0.267 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 20.0.0.267 - SDK 10.6 [Click for support]

SharePointBrowserPlugin: Version: 14.5.9 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.13 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 66 build 17 Check version

Safari Extensions: (What does this mean?)

Adblock Plus

3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Java [Click for support]

Time Machine: (What does this mean?)

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

+#: Disk size: 498.88 GB Disk used: 82.84 GB

Destinations:

TimeMachine [Network]

Total size: 3.97 TB

Total number of backups: 16

Oldest backup: 26.12.15, 15:33

Last backup: 01.01.16, 19:38

Size of backup disk: Excellent

Backup size 3.97 TB > (Disk size 498.88 GB X 3)

Top Processes by CPU: (What does this mean?)

5% WindowServer

2% kernel_task

0% cloudpaird

Top Processes by Memory: (What does this mean?)

786 MB com.apple.WebKit.WebContent

724 MB kernel_task

598 MB firefox

246 MB Safari

238 MB iTunes

Virtual Memory Information: (What does this mean?)

2.12 GB Free RAM

5.88 GB Used RAM (2.59 GB Cached)

0 B Swap Used

Diagnostics Information: (What does this mean?)

Jan 2, 2016, 01:02:17 PM Self test - passed

Thanks for your help

Benni

MacBook Pro, OS X El Capitan (10.11.2)

Posted on Jan 2, 2016 6:41 AM

Reply

Answer 1

Best reply

Linc Davis

Level 10

209,559 points

Jan 2, 2016 11:29 AM in response to bthelaughingman

Contrary to what you read, posting "etrecheck" stuff on this site is not the right way to get help.

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

Reply

Answer 2

Jan 2, 2016 11:42 AM in response to Linc Davis

Thanks for your response, Linc Davis,

I get this:

02.01.16 20:25:51,484 secd[282]: __SOSCCProcessSyncWithAllPeers_Server_block_invoke sync with all peers failed: Error Domain=com.apple.security.sos.error Code=1032 "peer: 9vzj4p+A0Vpg37XBCpK5qx50wI not found" UserInfo={NSDescription=peer: 9vzj4p+A0Vpg37XBCpK5qx50wI not found}

02.01.16 20:25:51,485 CloudKeychainProxy[307]: __39-[UbiqitousKVSProxy doSyncWithAllPeers]_block_invoke_2 <UB--s--C---> syncWithAllPeers (null), rescheduling timer

everytime the spinning beach ball shows up, while I'm doing minor operations, like opening a new window for finder...

I googled it, seems to be the cloud keychain? I deactivated it, so far things seem to be working more smoothly. Thanks a lot for your help so far.

Is there a way to fix it? I would like to use the keychain..

Reply

Answer 3

macjack

Level 10

111,180 points

Jan 2, 2016 11:53 AM in response to bthelaughingman

Contrary to what you read posting EtreCheck logs is an excellent way to get help.

EtreCehck is a diagnostic tool that's very useful to us here in ASC in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information. The advice you are getting is from a user who has never tested the software for himself and so knows nothing about it.

Reply

Answer 4

Linc Davis

Level 10

209,559 points

Jan 2, 2016 12:13 PM in response to bthelaughingman

Please re-enable iCloud Keychain. Follow one of the procedures described in this support article to set it up on an additional device. Test.

Reply

Answer 5

pinkstones

Level 5

4,228 points

Jan 2, 2016 12:07 PM in response to Linc Davis

Linc Davis wrote:

Contrary to what you read, posting "etrecheck" stuff on this site is not the right way to get help.

It's a great place to start so we can provide more specialized help beyond that. I can't help someone who has a slow computer if I don't know what they have on their computer that might be causing the slowness. 9 times out of 10, it's something ridiculous like cleaners, AV software, out-of-date drivers, browser extensions.....simply removing them many times causes a marked increase in speed and functionality. You may prefer your way to EtreCheck.

Reply

Answer 6

Jan 2, 2016 12:16 PM in response to Linc Davis

Thank you!!! It seems to be working again. No beach balls so far...

Reply

Answer 7

Linc Davis

Level 10

209,559 points

Jan 2, 2016 12:29 PM in response to bthelaughingman

I'm glad to hear it. The only thing left to do is quit "etrecheck" if it's running, then drag it to the Trash and empty.

Reply

Answer 8

macjack

Level 10

111,180 points

Jan 2, 2016 12:40 PM in response to bthelaughingman

While dragging EtreCheck to the Trash and deleting it may give some a sense of satisfaction, that step is unnecessary.

Reply

Answer 9

etresoft

Level 8

47,220 points

Jan 2, 2016 1:45 PM in response to bthelaughingman

Hello bthelaughingman,

Whether or not you have deleted EtreCheck, I think you should download and run it again.

Your EtreCheck report took over 37 minutes to run. A machine like yours should run EtreCheck in about 3 minutes. I really don't think that a keychain sync problem would lock up your machine to this extent. There is certainly no connection between these background processes and Finder operations. Usually it takes a hard drive failure to do that. Your hard drive is right type and age to be failing about now. A hard drive failure may very well trigger a cascade of other failures. But those would be symptoms, not causes.

Reply

Answer 10

Jan 3, 2016 2:42 AM in response to etresoft

Thank you, ertresoft!

I ran the test again. It is a bit quicker now - 24 mins, but still far away from 3 minutes. How do I find out if it is a hard drive problem? Disk utility didn't find anything, but caused a lot of beach ball...

console showed a lot of this:

03.01.16 11:31:40,071 com.apple.xpc.launchd[1]: (com.apple.quicklook[1342]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook

03.01.16 11:32:32,000 syslogd[45]: ASL Sender Statistics

03.01.16 11:34:18,740 com.apple.geod[427]: PBRequester failed with Error Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo={NSUnderlyingError=0x7f8e8244eb30 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 "The request timed out." UserInfo={NSErrorFailingURLStringKey=https://gsp10-ssl.apple.com/use, NSErrorFailingURLKey=https://gsp10-ssl.apple.com/use, _kCFStreamErrorCodeKey=-2102, _kCFStreamErrorDomainKey=4, NSLocalizedDescription=The request timed out.}}, NSErrorFailingURLStringKey=https://gsp10-ssl.apple.com/use, NSErrorFailingURLKey=https://gsp10-ssl.apple.com/use, _kCFStreamErrorDomainKey=4, _kCFStreamErrorCodeKey=-2102, NSLocalizedDescription=The request timed out.}

03.01.16 11:34:47,772 Mail[1293]: CFNetwork SSLHandshake failed (-9806)

03.01.16 11:34:50,516 Safari[351]: tcp_connection_tls_session_error_callback_imp 23 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

03.01.16 11:35:50,487 com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.user.502) Service "com.apple.xpc.launchd.oneshot.0x10000007.AppleSpell" tried to hijack endpoint "da (Apple)_OpenStep" from owner: com.apple.xpc.launchd.oneshot.0x10000004.AppleSpell

03.01.16 11:35:50,487 com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.user.502) Service "com.apple.xpc.launchd.oneshot.0x10000007.AppleSpell" tried to hijack endpoint "de (Apple)_OpenStep" from owner: com.apple.xpc.launchd.oneshot.0x10000004.AppleSpell

03.01.16 11:35:50,487 com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.user.502) Service "com.apple.xpc.launchd.oneshot.0x10000007.AppleSpell" tried to hijack endpoint "en (Apple)_OpenStep" from owner: com.apple.xpc.launchd.oneshot.0x10000004.AppleSpell

This is the new EtreCheck:

EtreCheck version: 2.6.6 (226)

Report generated 03.01.16, 11:18

Runtime 23:49

Download EtreCheck from http://etrecheck.com

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: (What does this mean?)

MacBook Pro (13-inch, Mid 2012)

[Click for Technical Specifications]

[Click for User Guide]

MacBook Pro - model: MacBookPro9,2

1 2,5 GHz Intel Core i5 CPU: 2-core

8 GB RAM Upgradeable

[Click for upgrade instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 391 - SN = W043115GLD3LC

Video Information: (What does this mean?)

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software: (What does this mean?)

OS X El Capitan 10.11.2 (15C50) - Time since boot: less than an hour

Disk Information: (What does this mean?)

APPLE HDD TOSHIBA MK5065GSXF disk0 : (500,11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

+# (disk1) / : 498.88 GB (415.71 GB free)

Core Storage: disk0s2 499.25 GB Online

HL-DT-ST DVDRW GS31N ()

USB Information: (What does this mean?)

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. iPhone

Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus

Gatekeeper: (What does this mean?)

Mac App Store and identified developers

Launch Agents: (What does this mean?)

[loaded] com.divx.dms.agent.plist [Click for support]

[loaded] com.divx.update.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

Launch Daemons: (What does this mean?)

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.sonos.smbbump.plist [Click for support]

User Launch Agents: (What does this mean?)

[loaded] com.google.keystone.agent.plist [Click for support]

User Login Items: (What does this mean?)

Plex Media Server Programm (/Applications/Plex Media Server.app)

Other Apps: (What does this mean?)

[running] com.apple.xpc.launchd.oneshot.0x10000001.EtreCheck

[running] com.plexapp.plexmediaserver.34592

Internet Plug-ins: (What does this mean?)

OVSHelper: Version: 1.1 [Click for support]

Default Browser: Version: 601 - SDK 10.11

Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 [Click for support]

DivX Plus Web Player: Version: 2.3 - SDK 10.5 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.13 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 20.0.0.267 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 20.0.0.267 - SDK 10.6 [Click for support]

SharePointBrowserPlugin: Version: 14.5.9 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.13 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 66 build 17 Check version

Safari Extensions: (What does this mean?)

Adblock Plus

3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Java [Click for support]

Time Machine: (What does this mean?)

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

+#: Disk size: 498.88 GB Disk used: 83.17 GB

Destinations:

TimeMachine [Network]

Total size: 3.97 TB

Total number of backups: 16

Oldest backup: 26.12.15, 15:33

Last backup: 01.01.16, 19:38

Size of backup disk: Excellent

Backup size 3.97 TB > (Disk size 498.88 GB X 3)

Top Processes by CPU: (What does this mean?)

5% WindowServer

2% kernel_task

0% Plex Plug-in [com.plexapp.system]

0% askpermissiond

Top Processes by Memory: (What does this mean?)

685 MB kernel_task

541 MB com.apple.WebKit.WebContent(3)

229 MB Safari

172 MB ocspd

74 MB WindowServer

Virtual Memory Information: (What does this mean?)

4.07 GB Free RAM

3.93 GB Used RAM (1.61 GB Cached)

0 B Swap Used

Diagnostics Information: (What does this mean?)

Jan 3, 2016, 10:36:53 AM Self test - passed

Jan 2, 2016, 09:26:18 PM ~/Library/Logs/DiagnosticReports/com.apple.preferences.icloud.remoteservice_201 6-01-02-212618_[redacted].crash

Jan 2, 2016, 08:41:03 PM ~/Library/Logs/DiagnosticReports/com.apple.preferences.icloud.remoteservice_201 6-01-02-204103_[redacted].crash

Jan 2, 2016, 08:40:44 PM ~/Library/Logs/DiagnosticReports/familycircled_2016-01-02-204044_[redacted].cra sh

Reply

Answer 11

etresoft

Level 8

47,220 points

Jan 3, 2016 8:45 AM in response to bthelaughingman

bthelaughingman wrote:

Thank you, ertresoft!

I ran the test again. It is a bit quicker now - 24 mins, but still far away from 3 minutes. How do I find out if it is a hard drive problem? Disk utility didn't find anything, but caused a lot of beach ball...

console showed a lot of this:

Hello again bthelaughingman,

No. 24 minutes is not quick. The console log is 99.9% useless. Sometimes a failed hard drive gives some notice like a SMART failure, kernel I/O failures, or loud noises. But otherwise, you have to use the "duck test" - if it looks like a failed hard drive, and sound like a failed hard drive, then it probably is. The only definitive test is to replace the hard drive and see if that resolves the problem. Luckily, replacing a hard drive is one of the cheapest, fastest, and easiest repairs you can perform.

Probably the only thing you can still do on your side to diagnose is to boot into safe mode (OS X Yosemite: Start up in safe mode) and run EtreCheck again. In some cases, antivirus or "clean up" software can interfere with normal operation so much that it runs as slowly as it would with a failed hard drive. But then again, safe mode itself is very slow. Plus, you don't have any 3rd party software that is likely to cause such a problem.

You can take your machine to an Apple Store (https://www.apple.com/support/contact/) or Apple Authorized Service Provider (https://locate.apple.com/) for diagnostics. I would recommend an Apple Authorized Service Provider because they would be more likely to give you an upgrade to an SSD.

Reply

Answer 12

Jan 3, 2016 10:24 AM in response to etresoft

Hello etresoft,

Many thanks for your efforts.

I'm going to try with a new hard drive. Unfortunately my extended warranty just ended. So I'll try to change the hard drive myself, I found instructions online.

Reply

Answer 13

Otelina

Level 1

10 points

Aug 24, 2016 3:17 PM in response to bthelaughingman

I also have a very slow MacBook Pro (mid-2012). Is this just a RAM issue?

Here're are the diagnostics:

EtreCheck version: 3.0.2 (306)

Report generated 2016-08-24 18:16:06

Download EtreCheck from https://etrecheck.com

Runtime 7:16

Performance: Below Average

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Hardware Information:ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 392

Video Information:ⓘ

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software:ⓘ

OS X El Capitan 10.11.6 (15G31) - Time since boot: about 2 hours

Disk Information:ⓘ

APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.88 GB (271.25 GB free)

Core Storage: disk0s2 499.25 GB Online

HL-DT-ST DVDRW GS41N ()

USB Information:ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Extensions

[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11 - 2016-08-01) [Support]

[loaded] com.globaldelight.driver.Boom2Device (1.2 - SDK 10.10 - 2016-08-01) [Support]

/System/Library/Extensions

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.16-12 - SDK 10.11 - 2016-08-01) [Support]

System Launch Agents:ⓘ

[not loaded] 7 Apple tasks

[loaded] 153 Apple tasks

[running] 64 Apple tasks

[killed] 14 Apple tasks

14 processes killed due to insufficient RAM

System Launch Daemons:ⓘ

[not loaded] 44 Apple tasks

[loaded] 157 Apple tasks

[running] 81 Apple tasks

[killed] 9 Apple tasks

9 processes killed due to insufficient RAM

Launch Agents:ⓘ

[running] com.adobe.AdobeCreativeCloud.plist (2016-08-23) [Support]

[running] com.brother.LOGINserver.plist (2015-03-12) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2015-01-14) [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2016-07-14) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-14) [Support]

[loaded] com.adobe.SwitchBoard.plist (2015-01-06) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2016-08-23) [Support]

[running] com.adobe.agsservice.plist (2016-08-16) [Support]

[loaded] com.adobe.fpsaud.plist (2016-06-28) [Support]

[loaded] com.malwarebytes.MBAMHelperTool.plist (2016-01-26) [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist (2016-05-12) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2015-03-03) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2015-01-14) [Support]

[loaded] jp.co.canon.MasterInstaller.plist (2015-08-26) [Support]

User Login Items:ⓘ

iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Android File Transfer Agent Application Hidden (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

Internet Plug-ins:ⓘ

JavaAppletPlugin: Java 8 Update 91 build 14 (2016-07-01) Check version

Unity Web Player: UnityPlayer version 4.5.5f1 - SDK 10.6 (2015-01-01) [Support]

Default Browser: 601 - SDK 10.11 (2016-07-27)

AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2015-03-01) [Support]

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-08-23) [Support]

AdobePDFViewerNPAPI: 15.007.20033 - SDK 10.8 (2015-03-17) [Support]

FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-08-23) [Support]

QuickTime Plugin: 7.7.3 (2016-07-27)

Flash Player: 22.0.0.209 - SDK 10.9 (2016-08-23) [Support]

SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-13) [Support]

AdobePDFViewer: 15.007.20033 - SDK 10.8 (2015-03-17) [Support]

EPPEX Plugin: 10.0 (2014-09-15) [Support]

RL Secure Plug-In Layer: Unknown - SDK 10.5 (2015-05-13) [Support]

DirectorShockwave: 12.1.6r156 - SDK 10.6 (2015-01-09) [Support]

User internet Plug-ins:ⓘ

WebEx64: 1.0 - SDK 10.6 (2015-07-17) [Support]

UploadManager: Unknown - SDK 10.5 (2015-05-18) [Support]

ContentManager: Unknown - SDK 10.5 (2015-05-18) [Support]

RocketEngine: Unknown - SDK 10.5 (2015-05-18) [Support]

Safari Extensions:ⓘ

chumsearch - me (2016-07-18)

3rd Party Preference Panes:ⓘ

Flash Player (2016-06-28) [Support]

Java (2016-07-01) [Support]

Time Machine:ⓘ

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 498.88 GB Disk used: 227.62 GB

Destinations:

TOSHIBA EXT [Local]

Total size: 2.00 TB

Total number of backups: 7

Oldest backup: 4/12/16, 4:31 PM

Last backup: 7/29/16, 4:56 PM

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 498.88 GB X 3)

Top Processes by CPU:ⓘ

7% WindowServer

4% mdworker(15)

4% kernel_task

3% mds_stores

2% com.apple.WebKit.WebContent(22)

Top Processes by Memory:ⓘ

1.18 GB com.apple.WebKit.WebContent(22)

545 MB kernel_task

184 MB mdworker(15)

53 MB Safari

45 MB mds_stores

Virtual Memory Information:ⓘ

35 MB Free RAM

3.96 GB Used RAM (440 MB Cached)

109 MB Swap Used

Diagnostics Information:ⓘ

Aug 24, 2016, 03:23:20 PM Self test - passed

Aug 23, 2016, 05:37:38 PM ~/Library/Logs/DiagnosticReports/WacomTabletDriver_2016-08-23-173738_[redacted] .crash

/Library/Application Support/Tablet/WacomTabletDriver.app/Contents/MacOS/WacomTabletDriver

Aug 23, 2016, 05:36:15 PM /Library/Logs/DiagnosticReports/WacomTabletDriver_2016-08-23-173615_[redacted]. crash

Aug 23, 2016, 02:48:12 PM /Library/Logs/DiagnosticReports/WacomTabletDriver_2016-08-23-144812_[redacted]. crash

Files deleted by EtreCheck:ⓘ

Aug 23, 2016, 05:02:25 PM - /Library/LaunchDaemons/com.HotShoppy.agent.plist

Aug 23, 2016, 05:02:25 PM - /Library/LaunchDaemons/com.MacUpdater.agent.plist

Aug 23, 2016, 05:03:07 PM - /Library/LaunchAgents/com.dynamsoft.webtwainservice.plist

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Answer 14

Aug 24, 2016 3:20 PM in response to Otelina

Why do you keep tagging onto old threads? As I suggested elsewhere, start your own if you want focused help.

Reply

Answer 15

Heli A

Level 1

9 points

Aug 24, 2016 3:37 PM in response to Otelina

NEW THREAD 🙂 Otelina..post the link here now...

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