Slow Contextual Menu

Question

Level 1

0 points

Slow Contextual Menu

Hello!

The following error occurs: As soon as I try to "right-click" to get to the contextual menu of a folder, file, hard drive or simply on desktop for the first time after a reboot, the spinning wheel appears for 5-10 seconds and then the menu opens. After that it works without problems.

Do you know any solutions? Because it's really annoying....

Thanks....

Hardware: Macbook Pro Mid 2012, 500GB SSD, 8GB RAM

Software: MacOSX 10.11, El Capitan, "Clean Install"

MacBook Pro, OS X El Capitan (10.11.2), Clean Install, 500GB SSD, 8GB RAM

Posted on Jan 2, 2016 6:47 AM

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Answer 1

arthur

Level 5

5,254 points

Jan 2, 2016 7:08 AM in response to iKju

Do you have any third party "antivirus" software or "cleaners" (for example, CleanMyMac or MacKeeper) installed?

Those would be the most common causes of this.

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Answer 2

iKju Author

Level 1

0 points

Jan 2, 2016 7:10 AM in response to arthur

No cleaners or antivirus.

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Answer 3

cdhw

Level 4

3,594 points

Jan 2, 2016 7:21 AM in response to iKju

This could be a symptom of a failing internal disk particularly if it just started for no reason. (Reading the information for the menu is taking a long time but it is cached in RAM for subsequent uses.) If your Mac still has its original disk this is a relatively likely possibility. Make sure you have at least two backups of your files before proceeding.

1. Check with Console.app whether there are any error messages that occur at the precise time you see this problem.

2. Reboot in Safe Mode:

Try safe mode if your Mac doesn't finish starting up - Apple Support

and see if the issue is still occurring. (Safe Mode performs some disk maintenance procedures, which may fix the problem if you are lucky.)

3. Restart in the normal fashion, run EtreCheck:

http://etresoft.com/etrecheck

and post the results here.

C.

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Answer 4

iKju Author

Level 1

0 points

Jan 2, 2016 7:26 AM in response to cdhw

EtreCheck version: 2.6.6 (226)
Report generated 02.01.16, 15:55
Runtime 1:31
Download EtreCheck from Etresoft: EtreCheck

Click the [Click for support] links for help with non-Apple products. Click the [Click for details] links for more information about that line.

Ignore known Apple failures: Disabled

Hardware Information: (What does this mean?)
MacBook Pro (13-inch, Mid 2012)
[Click for Technical Specifications]
[Click for User Guide]
MacBook Pro - model: MacBookPro9,2
1 2,5 GHz Intel Core i5 CPU: 2-core
8 GB RAM Upgradeable
[Click for upgrade instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 404 - SN = W02354F8QD3LC

Video Information: (What does this mean?)
Intel HD Graphics 4000
Color LCD 1280 x 800

System Software: (What does this mean?) OS X El Capitan 10.11.2 (15C50) - Time since boot: about one hour

Disk Information: (What does this mean?)
Samsung SSD 850 EVO 500GB disk0 : (500,11 GB) (Solid State - TRIM: No)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (239.77 GB free)
Core Storage: disk0s2 499.25 GB Online

MATSHITADVD-R UJ-8A8 ()

USB Information: (What does this mean?)
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Kingston DataTraveler 3.0 31,47 GB
EFI (disk2s1) <not mounted> : 210 MB
ElCapInstaller (disk2s2) /Volumes/ElCapInstaller : 31.12 GB (31.01 GB free)

Thunderbolt Information: (What does this mean?) Apple Inc. thunderbolt_bus

Gatekeeper: (What does this mean?) Anywhere

Kernel Extensions: (What does this mean?)
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hypervisor (11.1.2 32408 - SDK 10.9) [Click for support]
[not loaded] com.parallels.kext.netbridge (11.1.2 32408 - SDK 10.9) [Click for support]
[not loaded] com.parallels.kext.usbconnect (11.1.2 32408 - SDK 10.9) [Click for support]
[not loaded] com.parallels.kext.vnic (11.1.2 32408 - SDK 10.9) [Click for support]

/Library/Extensions
[loaded] at.obdev.nke.LittleSnitch (4352 - SDK 10.8) [Click for support]
[loaded] com.paragon-software.filesystems.ntfs (83.1.14 - SDK 10.5) [Click for support]

System Launch Agents: (What does this mean?) [loaded] com.apple.MRTa.plist - Invalid signature!

System Launch Daemons: (What does this mean?)
[loaded] com.apple.FileSyncAgent.sshd.plist - No signature!
[loaded] com.apple.MRTd.plist - Invalid signature!
[loaded] com.apple.airplaydiagnostics.server.mac.plist - /AppleInternal/Applications/AirPlayDiagnostics.app/Contents/Resources/AirPlayDi agnosticsServer: Executable not found!
[loaded] com.apple.configureLocalKDC.plist - No signature!
[loaded] com.apple.efax.plist - No signature!
[loaded] com.apple.emlog.plist - No signature!
[loaded] com.apple.gkreport.plist - No signature!
[loaded] com.apple.locate.plist - No signature!
[failed] com.apple.logd.plist [Click for details]
[loaded] org.apache.httpd.plist - No signature!
[loaded] org.cups.cupsd.plist - Invalid signature!
[loaded] org.net-snmp.snmpd.plist - No signature!
[running] org.ntp.ntpd.plist - No signature!
[loaded] org.postfix.newaliases.plist - No signature!
[loaded] ssh.plist - No signature!

Launch Agents: (What does this mean?)
[running] at.obdev.LittleSnitchUIAgent.plist [Click for support]
[running] com.bjango.istatmenusagent.plist [Click for support]
[running] com.bjango.istatmenusnotifications.plist [Click for support]
[running] com.bjango.istatmenusstatus.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.paragon-software.NTFS.fsnotifyagent.plist [Click for support]
[loaded] com.paragon.updater.plist [Click for support]

Launch Daemons: (What does this mean?)
[running] at.obdev.littlesnitchd.plist [Click for support]
[running] com.bjango.istatmenusdaemon.plist [Click for support]
[loaded] com.microsoft.office.licensingV2.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.paragon.NTFS.launch.plist [Click for support]

User Launch Agents: (What does this mean?) [loaded] com.google.keystone.agent.plist [Click for support]

User Login Items: (What does this mean?)
iTunesHelper Programm (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Programm (/Applications/Dropbox.app)

Other Apps: (What does this mean?)
[running] com.apple.xpc.launchd.oneshot.0x10000002.Little Snitch Network Monitor
[running] com.etresoft.EtreCheck.62112
[running] com.getdropbox.dropbox.75552
[running] com.google.Chrome.56672

Internet Plug-ins: (What does this mean?)
Default Browser: Version: 601 - SDK 10.11
QuickTime Plugin: Version: 7.7.3
JavaAppletPlugin: Version: Java 8 Update 66 build 17 Check version

Safari Extensions: (What does this mean?) Open in Internet Explorer

3rd Party Preference Panes: (What does this mean?)
Java [Click for support]
Paragon NTFS for Mac ® OS X [Click for support]

Time Machine: (What does this mean?) Time Machine not configured!

Top Processes by CPU: (What does this mean?)
27% storedownloadd
16% kernel_task
4% WindowServer
2% fontd
1% Google Chrome Helper(8)

Top Processes by Memory: (What does this mean?)
1.18 GB Google Chrome Helper(8)
698 MB kernel_task
451 MB softwareupdated
229 MB Google Chrome
115 MB com.apple.WebKit.WebContent

Virtual Memory Information: (What does this mean?)
2.12 GB Free RAM
5.88 GB Used RAM (4.07 GB Cached)
0 B Swap Used

Diagnostics Information: (What does this mean?)
Jan 2, 2016, 02:38:30 PM /Library/Logs/DiagnosticReports/deleted_2016-01-02-143830_[redacted].crash
Jan 2, 2016, 02:38:13 PM Self test - passed
Jan 2, 2016, 05:46:28 AM /Library/Logs/DiagnosticReports/VLC_2016-01-02-054628_[redacted].cpu_resource.d iag [Click for details]
Jan 2, 2016, 04:01:07 AM ~/Library/Logs/DiagnosticReports/System Preferences_2016-01-02-040107_[redacted].crash
Jan 2, 2016, 03:40:47 AM ~/Library/Logs/DiagnosticReports/Finder_2016-01-02-034047_[redacted].crash

Reply

Answer 5

cdhw

Level 4

3,594 points

Jan 2, 2016 8:47 AM in response to iKju

What System Message(s) appear in Console.app at the same time the delay occurs? (This is important information!)

Did Safe Mode make any difference?

Create a new 'Test' user account and see whether this has the same issue.

You could also try, in rough order of likelihood of them being the cause of problems:

Update Paragon NTFS to a version that is compatible with OS X 10.11.

Uninstall Little Snitch:

How can I uninstall Little Snitch?

Uninstall iStat Menus

Quit Chrome (it seems to be a big resource hog on El Capitan) or uninstall it completely:

https://support.google.com/chrome/answer/95319?hl=en

Make sure DropBox is up to date.

C.

Reply

Answer 6

iKju Author

Level 1

0 points

Jan 2, 2016 10:23 AM in response to iKju

Following errors occurs in console.app by pressing "right-click":

02.01.16 19:19:35,233 WindowServer[160]: BUG in libdispatch client: dispatch_mig_server: mach_msg() failed (ipc/send) msg too small - 0x10000008

02.01.16 19:19:37,709 SubmitDiagInfo[441]: Couldn't load config file from on-disk location. Falling back to default location. Reason: Won't serialize in _readDictionaryFromJSONData due to nil object

02.01.16 19:19:37,767 SubmitDiagInfo[441]: Couldn't load config file from on-disk location. Falling back to default location. Reason: Won't serialize in _readDictionaryFromJSONData due to nil object

02.01.16 19:19:45,000 kernel[0]: SerialATAPI device reconfiguration did not complete successfully. (failedCommandInfo = 0x1)

secure mode didn't change anything, test account neither. next step i'll delete istat, little snitch and chrome

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Answer 7

iKju Author

Level 1

0 points

Jan 2, 2016 10:45 AM in response to iKju

problem occurs because of jDownloader and/or Java. since i deleted them it works properly.

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Answer 8

iKju Author

Level 1

0 points

Jan 2, 2016 2:20 PM in response to iKju

i was hasty. problem still exists. does anybody knows what the following errors mean?

02.01.16 19:19:35,233 WindowServer[160]: BUG in libdispatch client: dispatch_mig_server: mach_msg() failed (ipc/send) msg too small - 0x10000008

02.01.16 19:19:37,709 SubmitDiagInfo[441]: Couldn't load config file from on-disk location. Falling back to default location. Reason: Won't serialize in _readDictionaryFromJSONData due to nil object

02.01.16 19:19:37,767 SubmitDiagInfo[441]: Couldn't load config file from on-disk location. Falling back to default location. Reason: Won't serialize in _readDictionaryFromJSONData due to nil object

02.01.16 19:19:45,000 kernel[0]: SerialATAPI device reconfiguration did not complete successfully. (failedCommandInfo = 0x1)

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Answer 9

klickman

Level 1

14 points

Jan 2, 2016 2:39 PM in response to iKju

Same problem here on a 17" MacBook Pro Late 2011, 16 GB RAM, Samsung SSD 840 Pro, clean install 10.11 (regardless of .0, .1 or .2), without any additional installed apps.

It's really annoying!

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