Hello,
As the topic says "iTunes has stopped working - A problem caused the program to stop working correctly. Please close the program."
Does anyone know how to fix this, i have been looking at many guides and stuff. but it still wont work for me.
I use win 7 64bit
... Maybe it's easier to sell all Apple devices and buy Android.....
iPhone 6, Windows 7
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Right-click on the setup file and run the installer as administrator. In some cases you may also need to disable any non-Microsoft anti-virus software while installing.
Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.
Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.
tt2
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Right-click on the setup file and run the installer as administrator. In some cases you may also need to disable any non-Microsoft anti-virus software while installing.
Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.
Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.
tt2
The original post was a request for help, rather than a proposed solution for your problem, which you've yet to specify. Shall we start there instead?
tt2
iTunes has stopped working
Description
Faulting Application Path: C:\Program Files\iTunes\iTunes.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 12.6.2.20
Application Timestamp: 596909df
Fault Module Name: CoreFoundation.dll
Fault Module Version: 1.750.34.0
Fault Module Timestamp: 59279491
Exception Code: c0000005
Exception Offset: 00000000000ad9f2
OS Version: 10.0.16281.2.0.0.768.100
Locale ID: 1033
Additional Information 1: d32b
Additional Information 2: d32bfb05eed36cc9727ef1703aa94cbc
Additional Information 3: 5f9e
Additional Information 4: 5f9ed2ea12a9a9cd20708510d52bd714
Extra information about the problem
Bucket ID: 9e38df04b150d2a9237b57c7bdbacc90 (120799932947)
My Windows build 16281
If you can't post a helpful solution may I suggest you don't post at all!
I have the same problem. After the latest update, a screen pops up after running the applicaton and says application stopped working. APPCRASH. Something about COREAUDIOTOOLBOX.dll
How do we fix this, I cant use iTunes at all.
For general advice see Troubleshooting issues with iTunes for Windows updates. Start withMissing MSI errors.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.
Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.
tt2
I have been looking at that guide many times, and it still dont work.
I've looking at the missing MSI errors. and i cant find anything in regedit, when i search for itunes6464.msi ..
but aye, still got a problem.. It is installed and stuff, and have been working for about 5-6 months ago. It has nothing to do with crashes or stuff like that, its just the problem i cant start iTunes up anymore, i get the popup instand.
I have the same issue. I can't do any backup for my phone. I am using Windows 7 64bit.
Rather than the missing MSI link I should have posted this one.
Fix unexpected quits or launch issues in iTunes for Windows - Apple Support
Sometimes running iTunes once in safe-mode gets around a crash on launch.
tt2
Happened to me too, for the last time, huge issues every time upgrade either itunes or windows 7 64bit.
Uninstalling all apple software, I've had enough.
Any one got any good alternative media stores?
I had this problem and found a way around it. I am accesing through a proxy so dont kow how valid this is.
Every time itunes prompted for me to connect to the store, I deleted the keychain.plist file from the file system. I had to do this twice.
located in folder ....\AppData\Roaming\Apple Computer\Preferences
After doing that no crashing and could update phone software etc and backup phone.
iTunes has stopped working!
