System crashes with El Capitan

Question

Level 1

0 points

System crashes with El Capitan

Since I installed El Capitan (a couple of months ago) I've had regular system crashes. I'm lucky to get 2 hours of uninterrupted use. It doesn't seem to matter what apps are running, it even happens when the machine is idle. I've run EtreCheck, and subsequently Malwarebytes AntiMalware, but this had no effect. I've updated to 10.11.1 and yesterday to 10.11.2, but again to no effect. Strangely, almost all of the crash logs mention "com.Symantec.kext.intenetSecurity", but I uninstalled Symantec when the license expired, and even ran "RemoveSymantecMacFiles" app, so I don't understand why there are any Symantec fragments remaining. I'm running a 2.7GHz iMac with 8Gig of memory. Any help would be appreciated.

iMac (21.5-inch, Late 2012), OS X El Capitan (10.11)

Posted on Jan 2, 2016 1:56 PM

Reply

Answer 1

SeaPapp

Level 7

26,492 points

Jan 2, 2016 2:07 PM in response to BillyDickens

How about posting that EtreCheck report?

Reply

Answer 2

rkaufmann87

Level 10

148,516 points

Jan 2, 2016 2:07 PM in response to BillyDickens

Post an EtreCheck report of your system and we will look for obvious issues. If you installed ANY antivirus which it appears that you or someone that access to the computer did that and any another antivirus or cleaning app is causing your issues. El Capitan is stable, however it, like all versions of OS X runs best if left alone.

Reply

Answer 3

BillyDickens Author

Level 1

0 points

Jan 2, 2016 2:35 PM in response to SeaPapp

Sorry, I'm not sure that I've gone the right way about getting this report into the system. Didn't know whether I should have amended the original post, but I'll learn.

Here is the EtreCheck report. The Symantec AV expired 12 months ago, long before the trouble started, and I didn't run the cleaning app until well after the crashes started, so I can't really see them being the problem.

EtreCheck version: 2.6.6 (226)

Report generated 1/01/2016, 11:03

Runtime 4:48

Download EtreCheck from http://etrecheck.com

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Click the [Click to remove] links for help removing adware.

Hardware Information: (What does this mean?)

iMac (21.5-inch, Late 2012)

[Click for Technical Specifications]

[Click for User Guide]

iMac - model: iMac13,1

1 2.7 GHz Intel Core i5 CPU: 4-core

8 GB RAM Upgradeable

[Click for upgrade instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Video Information: (What does this mean?)

NVIDIA GeForce GT 640M - VRAM: 512 MB

iMac 1920 x 1080

System Software: (What does this mean?)

OS X El Capitan 10.11.1 (15B42) - Time since boot: less than an hour

Disk Information: (What does this mean?)

APPLE HDD ST1000LM024 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

MacIntoshHD (disk0s2) / : 999.35 GB (571.08 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: (What does this mean?)

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Western Digital External HDD 640.14 GB

EFI (disk2s1) <not mounted> : 210 MB

WDTimemachineBU (disk2s2) /Volumes/WDTimemachineBU : 639.79 GB (518.58 GB free)

Lexar USB Flash Drive 3.95 GB

ESD-USB (disk3s1) /Volumes/ESD-USB : 3.95 GB (3.84 GB free)

Verbatim STORE N GO 15.62 GB

UUI (disk1s1) /Volumes/UUI : 15.62 GB (13.50 GB free)

Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus

Gatekeeper: (What does this mean?)

Mac App Store and identified developers

Kernel Extensions: (What does this mean?)

/Library/Extensions

[not loaded] com.symantec.kext.SymAPComm (12.7.1f4 - SDK 10.8) [Click for support]

[not loaded] com.symantec.kext.fw (5.3.1f4 - SDK 10.8) [Click for support]

[loaded] com.symantec.kext.internetSecurity (5.4f4 - SDK 10.8) [Click for support]

[loaded] com.symantec.kext.ips (3.9.2f1 - SDK 10.8) [Click for support]

[loaded] com.symantec.kext.pf (5.7.1f4 - SDK 10.8) [Click for support]

/System/Library/Extensions

[not loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) [Click for support]

[not loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) [Click for support]

Launch Agents: (What does this mean?)

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

Launch Daemons: (What does this mean?)

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.barebones.authd.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.wdc.WDPrivilegedHelper.plist [Click for support]

User Launch Agents: (What does this mean?)

[loaded] com.divx.agent.postinstall.plist [Click for support]

User Login Items: (What does this mean?)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

WDDriveUtilityHelper UNKNOWN (missing value)

WD Quick View UNKNOWN (missing value)

Other Apps: (What does this mean?)

[running] com.apple.xpc.launchd.oneshot.0x10000003.EtreCheck

Internet Plug-ins: (What does this mean?)

FlashPlayer-10.6: Version: 20.0.0.267 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 20.0.0.267 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 66 build 17 Check version

Default Browser: Version: 601 - SDK 10.11

User internet Plug-ins: (What does this mean?)

Google Earth Web Plug-in: Version: 7.1 [Click for support]

Safari Extensions: (What does this mean?)

GoPhoto.it Adware! [Click to remove]

DivX Plus Web Player HTML5 <video>

3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

Java [Click for support]

Time Machine: (What does this mean?)

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

MacIntoshHD: Disk size: 999.35 GB Disk used: 428.26 GB

Destinations:

WDTimemachineBU [Local]

Total size: 639.79 GB

Total number of backups: 22

Oldest backup: 13/12/2015, 07:07

Last backup: 31/12/2015, 16:42

Size of backup disk: Too small

Backup size 639.79 GB < (Disk used 428.26 GB X 3)

Top Processes by CPU: (What does this mean?)

21% com.apple.WebKit.WebContent

10% WindowServer

3% kernel_task

2% com.apple.WebKit.Networking

1% syncdefaultsd

Top Processes by Memory: (What does this mean?)

733 MB kernel_task

279 MB mdworker(19)

115 MB ocspd

98 MB mds_stores

74 MB WindowServer

Virtual Memory Information: (What does this mean?)

4.99 GB Free RAM

3.00 GB Used RAM (1.28 GB Cached)

0 B Swap Used

Diagnostics Information: (What does this mean?)

Jan 1, 2016, 10:51:06 AM Self test - passed

Dec 31, 2015, 05:39:54 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-31-173954_[redacted].panic [Click for details]

Dec 31, 2015, 02:43:13 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-31-144313_[redacted].panic [Click for details]

Dec 31, 2015, 01:05:46 PM ~/Library/Logs/DiagnosticReports/Finder_2015-12-31-130546_[redacted].crash

Dec 29, 2015, 05:02:00 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-29-170200_[redacted].panic [Click for details]

Dec 29, 2015, 03:48:12 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-29-154812_[redacted].panic [Click for details]

Dec 29, 2015, 02:10:35 PM ~/Library/Logs/DiagnosticReports/Xcode_2015-12-29-141035_[redacted].crash

Dec 29, 2015, 01:18:05 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-29-131805_[redacted].panic [Click for details]

Dec 29, 2015, 11:03:31 AM /Library/Logs/DiagnosticReports/Kernel_2015-12-29-110331_[redacted].panic [Click for details]

Dec 28, 2015, 10:04:07 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-28-220407_[redacted].panic [Click for details]

Dec 28, 2015, 05:32:04 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-28-173204_[redacted].panic [Click for details]

Dec 28, 2015, 11:59:37 AM /Library/Logs/DiagnosticReports/Kernel_2015-12-28-115937_[redacted].panic [Click for details]

Dec 28, 2015, 11:20:23 AM /Library/Logs/DiagnosticReports/Kernel_2015-12-28-112023_[redacted].panic [Click for details]

Dec 27, 2015, 08:25:24 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-27-202524_[redacted].panic [Click for details]

Dec 27, 2015, 05:56:43 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-27-175643_[redacted].panic [Click for details]

Dec 27, 2015, 02:00:41 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-27-140041_[redacted].panic [Click for details]

Dec 27, 2015, 12:16:47 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-27-121647_[redacted].panic [Click for details]

Dec 27, 2015, 11:41:08 AM /Library/Logs/DiagnosticReports/Kernel_2015-12-27-114108_[redacted].panic [Click for details]

Dec 26, 2015, 05:02:44 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-26-170244_[redacted].panic [Click for details]

Dec 26, 2015, 12:56:18 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-26-125618_[redacted].panic [Click for details]

Dec 26, 2015, 09:41:42 AM /Library/Logs/DiagnosticReports/Kernel_2015-12-26-094142_[redacted].panic [Click for details]

Dec 25, 2015, 07:35:25 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-25-193525_[redacted].panic [Click for details]

Dec 25, 2015, 05:05:59 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-25-170559_[redacted].panic [Click for details]

Dec 25, 2015, 11:34:46 AM /Library/Logs/DiagnosticReports/Kernel_2015-12-25-113446_[redacted].panic [Click for details]

Dec 24, 2015, 01:49:42 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-24-134942_[redacted].panic [Click for details]

Dec 23, 2015, 07:05:12 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-23-190512_[redacted].panic [Click for details]

Dec 23, 2015, 04:34:57 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-23-163457_[redacted].panic [Click for details]

Dec 23, 2015, 02:41:25 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-23-144125_[redacted].panic [Click for details]

Dec 23, 2015, 12:25:54 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-23-122554_[redacted].panic [Click for details]

Dec 22, 2015, 11:02:46 AM /Library/Logs/DiagnosticReports/Kernel_2015-12-22-110246_[redacted].panic [Click for details]

Dec 18, 2015, 04:56:04 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-18-165604_[redacted].panic [Click for details]

Dec 17, 2015, 04:23:04 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-17-162304_[redacted].panic [Click for details]

Dec 17, 2015, 02:49:05 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-17-144905_[redacted].panic [Click for details]

Dec 17, 2015, 10:51:27 AM /Library/Logs/DiagnosticReports/Kernel_2015-12-17-105127_[redacted].panic [Click for details]

Dec 16, 2015, 03:28:10 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-16-152810_[redacted].panic [Click for details]

Dec 16, 2015, 11:49:50 AM /Library/Logs/DiagnosticReports/Kernel_2015-12-16-114950_[redacted].panic [Click for details]

Dec 16, 2015, 09:34:30 AM /Library/Logs/DiagnosticReports/Kernel_2015-12-16-093430_[redacted].panic [Click for details]

Dec 15, 2015, 04:57:49 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-15-165749_[redacted].panic [Click for details]

Dec 15, 2015, 11:56:50 AM /Library/Logs/DiagnosticReports/Kernel_2015-12-15-115650_[redacted].panic [Click for details]

Dec 15, 2015, 11:08:59 AM /Library/Logs/DiagnosticReports/Kernel_2015-12-15-110859_[redacted].panic [Click for details]

Dec 14, 2015, 05:17:08 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-14-171708_[redacted].panic [Click for details]

Dec 14, 2015, 03:12:50 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-14-151250_[redacted].panic [Click for details]

Dec 13, 2015, 05:14:38 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-13-171438_[redacted].panic [Click for details]

Dec 13, 2015, 12:55:04 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-13-125504_[redacted].panic [Click for details]

Dec 13, 2015, 10:47:23 AM /Library/Logs/DiagnosticReports/Kernel_2015-12-13-104723_[redacted].panic [Click for details]

Dec 12, 2015, 09:29:16 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-12-212916_[redacted].panic [Click for details]

Dec 12, 2015, 06:16:47 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-12-181647_[redacted].panic [Click for details]

Dec 12, 2015, 11:14:35 AM /Library/Logs/DiagnosticReports/Kernel_2015-12-12-111435_[redacted].panic [Click for details]

Dec 11, 2015, 06:35:24 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-11-183524_[redacted].panic [Click for details]

Dec 11, 2015, 03:42:55 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-11-154255_[redacted].panic [Click for details]

Dec 11, 2015, 12:57:54 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-11-125754_[redacted].panic [Click for details]

Dec 11, 2015, 12:29:29 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-11-122929_[redacted].panic [Click for details]

Dec 11, 2015, 10:18:46 AM /Library/Logs/DiagnosticReports/Kernel_2015-12-11-101846_[redacted].panic [Click for details]

Dec 10, 2015, 08:40:16 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-10-204016_[redacted].panic [Click for details]

Dec 10, 2015, 05:41:44 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-10-174144_[redacted].panic [Click for details]

Dec 10, 2015, 03:35:48 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-10-153548_[redacted].panic [Click for details]

Dec 10, 2015, 02:16:51 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-10-141651_[redacted].panic [Click for details]

Dec 10, 2015, 12:12:38 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-10-121238_[redacted].panic [Click for details]

Dec 9, 2015, 05:01:59 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-09-170159_[redacted].panic [Click for details]

Dec 9, 2015, 02:53:37 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-09-145337_[redacted].panic [Click for details]

Dec 7, 2015, 08:43:08 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-07-204308_[redacted].panic [Click for details]

Dec 7, 2015, 05:46:15 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-07-174615_[redacted].panic [Click for details]

Dec 7, 2015, 05:09:34 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-07-170934_[redacted].panic [Click for details]

Dec 6, 2015, 08:35:17 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-06-203517_[redacted].panic [Click for details]

Dec 6, 2015, 01:49:13 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-06-134913_[redacted].panic [Click for details]

Dec 6, 2015, 11:42:27 AM /Library/Logs/DiagnosticReports/Kernel_2015-12-06-114227_[redacted].panic [Click for details]

Dec 4, 2015, 12:28:52 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-04-122852_[redacted].panic [Click for details]

Dec 3, 2015, 10:29:29 AM /Library/Logs/DiagnosticReports/Kernel_2015-12-03-102929_[redacted].panic [Click for details]

Dec 2, 2015, 05:07:55 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-02-170755_[redacted].panic [Click for details]

Dec 2, 2015, 03:17:06 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-02-151706_[redacted].panic [Click for details]

Reply

Answer 4

rkaufmann87

Level 10

148,516 points

Jan 2, 2016 2:40 PM in response to BillyDickens

Your system is a mess because you have Symantec Antivirus installed. As mentioned earlier AV is worthless on OS X and tends to create more problems than it solves. Fully uninstall it per the developers instructions!!

In addition you have installed:

GoPhoto.it Adware! [Click to remove]

DivX Plus Web Player HTML5 <video>

The GoPhoto.it adware must be uninstalled as well.

OS X is extremely sound, it only malfunctions when people attempt to modify it. AV, cleaning or ANY other maintenance utilities is worthless and potentially harmful to OS X.

Reply

Answer 5

SeaPapp

Level 7

26,492 points

Jan 2, 2016 2:53 PM in response to BillyDickens

rkaufmann87 is correct. You need to properly get rid of the Symantic software, all of it, and the adware. You've done well with the EtreCheck report, any chance you could post a recent panic log? Mac OS X: How to log a kernel panic - Apple Support

Reply

Answer 6

BillyDickens Author

Level 1

0 points

Jan 2, 2016 3:02 PM in response to SeaPapp

Here is the latest panic report.

I removed GoPhoto a couple of days ago, and I thought I removed Symantec AV 12 months ago. I can't find any sign of it in Finder.

Anonymous UUID: EDD84682-FB60-3967-D005-6169F1B51B85

Sun Jan 3 09:43:24 2016

*** Panic Report ***

panic(cpu 2 caller 0xffffff802efd155a): Kernel trap at 0xffffff802ef2394c, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000010, CR3: 0x0000000031c03000, CR4: 0x00000000001626e0

RAX: 0x0000000000000000, RBX: 0x0000000000000010, RCX: 0x0000000000000010, RDX: 0x0000000000003f78

RSP: 0xffffff8137f23d50, RBP: 0xffffff8137f23d80, RSI: 0xffffff804e947000, RDI: 0xffffff803fd2b9a0

R8: 0xffffff804e947fc0, R9: 0xffffff802f69f270, R10: 0x0000000000000000, R11: 0x000001dfa235b09e

R12: 0xffffff804e948da0, R13: 0x0000000000000000, R14: 0x00000db500000000, R15: 0xffffff803fd2b9a0

RFL: 0x0000000000010202, RIP: 0xffffff802ef2394c, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000000010, Error code: 0x0000000000000000, Fault CPU: 0x2, PL: 1

Backtrace (CPU 2), Frame : Return Address

0xffffff8137f239e0 : 0xffffff802eede792

0xffffff8137f23a60 : 0xffffff802efd155a

0xffffff8137f23c40 : 0xffffff802efef233

0xffffff8137f23c60 : 0xffffff802ef2394c

0xffffff8137f23d80 : 0xffffff802ef20162

0xffffff8137f23e60 : 0xffffff802eee8989

0xffffff8137f23e80 : 0xffffff7faf640051

0xffffff8137f23eb0 : 0xffffff7faf640517

0xffffff8137f23f00 : 0xffffff802ef12afa

0xffffff8137f23fb0 : 0xffffff802efcbf77

Kernel Extensions in backtrace:

com.symantec.kext.internetSecurity(5.4f4)[77BF0BC5-BEF4-34FF-9160-C22D470BB3B2] @0xffffff7faf63c000->0xffffff7faf64afff

BSD process name corresponding to current thread: kernel_task

Mac OS version:

15C50

Kernel version:

Darwin Kernel Version 15.2.0: Fri Nov 13 19:56:56 PST 2015; root:xnu-3248.20.55~2/RELEASE_X86_64

Kernel UUID: 17EA3101-D2E4-31BF-BDA9-931F51049F93

Kernel slide: 0x000000002ec00000

Kernel text base: 0xffffff802ee00000

__HIB text base: 0xffffff802ed00000

System model name: iMac13,1 (Mac-00BE6ED71E35EB86)

System uptime in nanoseconds: 2060010896936

last loaded kext at 90650656055: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fb1ebc000, size 69632)

last unloaded kext at 203232315868: com.apple.driver.AppleUSBMergeNub 900.4.1 (addr 0xffffff7faffaf000, size 12288)

loaded kexts:

com.symantec.kext.ips 3.9.2f1

com.symantec.kext.pf 5.7.1f4

com.symantec.kext.internetSecurity 5.4f4

com.apple.filesystems.msdosfs 1.10

com.apple.driver.AppleBluetoothMultitouch 90.3

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.4.3f4

com.apple.driver.AGPM 110.20.21

com.apple.driver.ApplePlatformEnabler 2.6.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.GeForce 10.0.8

com.apple.driver.AppleIntelHD4000Graphics 10.1.2

com.apple.driver.AppleHDA 272.51.3

com.apple.driver.AppleMikeyDriver 272.51.3

com.apple.driver.AppleHV 1

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleOSXWatchdog 1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.3f4

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleIntelFramebufferCapri 10.1.2

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUSBStorageCoexistentDriver 3.7.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 38

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.driver.AirPort.Brcm4360 1020.17.1a1

com.apple.iokit.AppleBCM5701Ethernet 10.1.12

com.apple.driver.AppleSDXC 1.7.0

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.driver.AppleBluetoothHIDKeyboard 181

com.apple.driver.AppleHIDKeyboard 181

com.apple.driver.IOBluetoothHIDDriver 4.4.3f4

com.apple.driver.AppleMultitouchDriver 304.10

com.apple.driver.AppleHIDTransport 5

com.apple.iokit.IOSerialFamily 11

com.apple.driver.CoreCaptureResponder 1

com.apple.nvidia.driver.NVDAGK100Hal 10.0.8

com.apple.nvidia.driver.NVDAResman 10.0.8

com.apple.iokit.IOSurface 108.0.1

com.apple.driver.DspFuncLib 272.51.3

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.3f4

com.apple.iokit.IOBluetoothFamily 4.4.3f4

com.apple.driver.AppleHDAController 272.51.3

com.apple.iokit.IOHDAFamily 272.51.3

com.apple.iokit.IOAudioFamily 204.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.driver.AppleThunderboltEDMSink 4.1.1

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOAcceleratorFamily2 203.14

com.apple.AppleGraphicsDeviceControl 3.12.6

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.kext.triggers 1.0

com.apple.iokit.IOUSBMassStorageClass 4.0.2

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

com.apple.driver.AppleThunderboltDPOutAdapter 4.1.3

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 4.0.4

com.apple.iokit.IOThunderboltFamily 5.1.0

com.apple.iokit.IO80211Family 1110.26

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBXHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.1

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

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Answer 7

Linc Davis

Level 10

209,739 points

Jan 2, 2016 4:17 PM in response to BillyDickens

almost all of the crash logs mention "com.Symantec.kext.intenetSecurity", but I uninstalled Symantec

Evidently you didn't uninstall it completely. The "etrecheck" stuff is irrelevant.

Please remove the Norton/Symantec product by following these instructions. If you have a different version of the product, the procedure may be different. If you tried to remove it by dragging an application to the Trash, reinstall it and finish the job.

Back up all data before making any changes. Never install any "anti-virus" or "anti-malware" product again.

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Answer 8

BillyDickens Author

Level 1

0 points

Jan 2, 2016 4:36 PM in response to Linc Davis

The instructions referred to tell me to double-click on "Norton Securities" in the applications folder, but there's no such app in the folder, nor is there any "Symantec" entries in that folder. In fact, if I do a Finder search on the iMac device for Norton or Symantec I get nothing.

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Answer 9

SeaPapp

Level 7

26,492 points

Jan 2, 2016 4:44 PM in response to BillyDickens

You may need to download an uninstaller again https://support.norton.com/sp/en/us/home/current/solutions/kb20080427024142EN_En dUserProfile_en_us

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Answer 10

SeaPapp

Level 7

26,492 points

Jan 2, 2016 4:46 PM in response to Linc Davis

The EtreCheck "stuff" is totally relevant as is the panic log showing that the panics start when the symantic stuff starts to load. Not all of us are OS X uber geeks like yourself and EtreCheck is very helpful to us. If you don't like it just ignore it.

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Answer 11

Linc Davis

Level 10

209,739 points

Jan 2, 2016 4:50 PM in response to BillyDickens

As I wrote, if you partially removed Norton, you'll have to reinstall it to finish the job. If you've already done that and the instructions are simply wrong for your version, please refer to the developer for support.

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Answer 12

BillyDickens Author

Level 1

0 points

Jan 2, 2016 5:23 PM in response to SeaPapp

I tried that app when my problems started, but I ran it again today. As you can see from the screen shot below, the app couldn't find anything to delete. I also downloaded an app which removes the Symantec Administration Console (which isn't removed by RemoveSymantecMacFiles) , but couldn't get it to work (a problem with privileges).

********* RemoveSymantecMacFiles.command 7.0.46 *********

WARNING: This script will remove all files and folders created by Symantec

OS X products (except Symantec Adminstration Console for Macintosh

files) and any files within those folders. Therefore, you will

lose ALL files that reside in those folders, including any that

you have created.

1 - Remove all Symantec files/folders.

2 - Quit. Do not remove any files.

Enter choice (1 or 2): 1

Removing Symantec files...

There are no Symantec crontab entries to delete from the current boot volume.

There are no Symantec Scheduler launchd plists to delete from the current boot

volume.

No Symantec login items were found.

Locating invisible Symantec files in: /

Looking for predelete scripts in Symantec Uninstaller's Receipts folder

Looking for predelete scripts in /Library/Receipts

Removing system profile if it exists: com.symc.enroll

*** There are no Symantec processes in memory

Locating visible Symantec files in: /

Looking for Symantec login keychain items

There were no files that needed to be removed. No files were removed.

*** There are Symantec kexts loaded.

NOTE: You should now restart the computer to get Symantec processes

and kexts out of memory and/or to remove login items.

Do you wish to restart the computer now (WARNING: Unsaved changes

in other open applications will be lost if you do!) (y/n)?

[Restored 3 Jan 2016, 12:13:37]

Last login: Sun Jan 3 12:13:06 on console

Restored session: Sun 3 Jan 2016 12:09:00 AEDT

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Answer 13

Linc Davis

Level 10

209,739 points

Jan 2, 2016 5:35 PM in response to BillyDickens

*** There are Symantec kexts loaded.

NOTE: You should now restart the computer to get Symantec processes

and kexts out of memory and/or to remove login items.

And you've done that? When you run the program again, it still says the kexts are loaded?

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Answer 14

BillyDickens Author

Level 1

0 points

Jan 2, 2016 6:07 PM in response to Linc Davis

Yes, it says the kexts are loaded. I've actually run the app twice today, and the report is from the second run.These kexts, are they generated at start-up or are they a permanent file? I can't find them with a Finder search.

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Answer 15

Linc Davis

Level 10

209,739 points

Jan 2, 2016 6:24 PM in response to BillyDickens

Please hold down the option key and select System Information... from the Apple menu. The System Information window will open. Select

Software ▹ Extensions

from the menu on the left. After a delay of a minute or so, a list of all installed kernel extensions should appear in the upper right pane of the window.

In the extension list, click the heading of the column Obtained from twice to sort it by source, with Apple at the bottom. At or near the top, you may see the third-party extensions. Select one, and information about it, including Location, will appear in the lower right pane of the window. What do you see?

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