Jazzichic

Q: Problem with Apple TV and Home Sharing

Almost every time I turn on my Apple TV I am asked to turn on home sharing but home sharing is turned on.

The only way I can solve this is to restart Apple TV.

Posted on Jan 2, 2016 6:18 PM

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Q: Problem with Apple TV and Home Sharing

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  • by joe_7399,

    joe_7399 joe_7399 Jan 4, 2016 6:18 AM in response to Jazzichic
    Community Specialists
    Jan 4, 2016 6:18 AM in response to Jazzichic

    Hello Jazzichic,

     

    Thanks for using the Apple Support Communities!

     

    I understand that your Apple TV is experiencing an issue staying connected to Home Sharting. We know situations like this can be frustrating, but we are here to help!

     

    To begin troubleshooting, I suggest reading over and working through the suggested steps from the following article. 

     

    Get help with Home Sharing - Apple Support

     

    Cheers!

  • by Lane Baysden,

    Lane Baysden Lane Baysden Jan 4, 2016 11:47 AM in response to joe_7399
    Level 1 (5 points)
    Jan 4, 2016 11:47 AM in response to joe_7399

    This link is a great start but unfortunately, I'm way past this and am having the same issue on all three of my Apple TVs (gen 2, 3, and now 4).  I am constantly told to turn Home Sharing on, it is already on, and still nothing.  I've tried restarting, logging out of iTunes, turning Home Sharing off and on, rebooting my router, and I always get the same message - Cannont Connect to Library.   So frustrating. 

  • by poolphilter,

    poolphilter poolphilter Jan 4, 2016 2:41 PM in response to Lane Baysden
    Level 1 (0 points)
    Jan 4, 2016 2:41 PM in response to Lane Baysden

    I am experiencing the same problem.  At first I thought it was because I was connecting to my PC, but the same thing happens when on my wife's MacBook.

     

    We have come across the following order of events that seem to consistently lead to a successful connection (so far):

    1. Reboot AppleTV
    2. While rebooting, turn off home sharing on your computer and then turn back on again
    3. On AppleTV, go to Computers, and hopefully your library shows up

    This is very frustrating having to do this every time! Fix this Apple!!

  • by vazandrew,

    vazandrew vazandrew Jan 4, 2016 3:25 PM in response to poolphilter
    Level 6 (19,023 points)
    Apple TV
    Jan 4, 2016 3:25 PM in response to poolphilter

    This is a user forum, you aren't addressing Apple

     

    IF on wifi try connecting ATV via Ethernet

  • by Lane Baysden,

    Lane Baysden Lane Baysden Jan 5, 2016 9:26 AM in response to Jazzichic
    Level 1 (5 points)
    Jan 5, 2016 9:26 AM in response to Jazzichic

    Hey everyone, spent a long time on the phone with Apple last night - this ultimately ended up being a third party (McAfee) firewall issue.  I've still not fixed it - but by purely turning off McAfee Security Console (provided by ATT U-verse) I'm now up and running!  So check your firewall folks.  Good luck!

  • by MellyKen,

    MellyKen MellyKen Jan 5, 2016 5:42 PM in response to Lane Baysden
    Level 1 (0 points)
    Jan 5, 2016 5:42 PM in response to Lane Baysden

    OMG THANK YOU! I have been fighting my new Apple TV for a week trying to figure this out. I was just about to call apple support and see what they could tell me when I decided to try the discussion board one more time. I just turned my McAfee firewall off and presto there's my library!

  • by Lane Baysden,

    Lane Baysden Lane Baysden Jan 6, 2016 8:57 AM in response to MellyKen
    Level 1 (5 points)
    Jan 6, 2016 8:57 AM in response to MellyKen

    So glad that helped! 

  • by davidfromjamesville,

    davidfromjamesville davidfromjamesville Jan 6, 2016 12:07 PM in response to Jazzichic
    Level 1 (0 points)
    Jan 6, 2016 12:07 PM in response to Jazzichic

    I agree with Lane.  I had the same problem, so after reading her post I checked my Norton Security program and turned off Vulnerability Protection.  I went to Apple TV and tried again and voila, I was connected to my iTunes Library.  So simple!  Thanks Lane.  Hope this helps anyone using Norton.

  • by Lane Baysden,

    Lane Baysden Lane Baysden Jan 7, 2016 9:20 AM in response to davidfromjamesville
    Level 1 (5 points)
    Jan 7, 2016 9:20 AM in response to davidfromjamesville

    Another update - after having some time to play around with this - this is what I did:

    Opened up TCP Local Port 3689 either direction, any local IP address

    Opened up UDP Local Port 5353 either direction, any local IP address

    Allow all ICMP message types either direction, any local IP address

     

    Turned Firewall back on

    Restarted Computer

    Restarted Apple TV

    Opened iTunes

    Connected Apple TV to Library

     

    Bingo. 

     

    I will add - I'm not sure if the either direction or any local IP address are the best choices, but those are the first I tried and had success with.