Q: My iPad shows 1 unread email message however when I go thru my emails I cannot find any unread messages. Can anyone help me with t ... My iPad shows 1 unread email message however when I go thru my emails I cannot find any unread messages. Can anyone help me with this issue? more
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Helpful answers
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Jan 4, 2016 7:12 AM in response to Jlee52by Jason L,Hi Jlee52,
Welcome to Apple Support Communities.
It sounds like your iPad is incorrectly displaying a notification badge on the Mail app which is making it seem like there is unread emails. Try taking a look at the article linked below and running through the general Mail troubleshooting steps that it provides.
Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
First steps
Follow these steps first:
- To make sure that you're connected to the Internet, open Safari and go to www.apple.com.
- Log in to your email provider's website and make sure that the account is active and that you're using the right password.
- Check your email settings.
- Restart your iOS device.
- Remove the affected email account from your device with these steps:
- Tap Settings > Mail, Contacts, Calendars.
- Tap the email account.
- Tap Delete Account.
- Add your account again.
If the issue persists, try restoring your iPad as shown here:
Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support
Cheers.
