My iPad shows 1 unread email message however when I go thru my emails I cannot find any unread messages. Can anyone help me with this issue?

MY iPad shows 1 unread email however when I review my emails I cannot find any unread messages. Is there any way to find this message or delete it?

iPad (4th gen) Wi-Fi + Cellular (MM), iOS 9.0.2

Posted on Jan 2, 2016 7:01 PM

Reply
1 reply

Jan 4, 2016 7:12 AM in response to Jlee52

Hi Jlee52,

Welcome to Apple Support Communities.


It sounds like your iPad is incorrectly displaying a notification badge on the Mail app which is making it seem like there is unread emails. Try taking a look at the article linked below and running through the general Mail troubleshooting steps that it provides.

Get help with Mail on iPhone, iPad, and iPod touch - Apple Support

First steps

Follow these steps first:

  1. To make sure that you're connected to the Internet, open Safari and go to www.apple.com.
  2. Log in to your email provider's website and make sure that the account is active and that you're using the right password.
  3. Check your email settings.
  4. Restart your iOS device.
  5. Remove the affected email account from your device with these steps:
    1. Tap Settings > Mail, Contacts, Calendars.
    2. Tap the email account.
    3. Tap Delete Account.
    4. Add your account again.


If the issue persists, try restoring your iPad as shown here:

Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support


Cheers.

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My iPad shows 1 unread email message however when I go thru my emails I cannot find any unread messages. Can anyone help me with this issue?

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