nicole82882
Level 1 (0 points)

Q: My iPhone six won't open my mail app.

My iPhone six + will not open my mail app. When I click on the icon, it seems like it is going to open and then immediately crashes. I have deleted my email accounts, updates to iOs 9.2, did a reset and still nothing. Anyone else having this problem?

iPhone 6 Plus, iOS 9.2

Posted on Jan 2, 2016 7:40 PM

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nicole82882

Q: My iPhone six won't open my mail app.

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  • by Coolbobcat2,Helpful

    Coolbobcat2 Coolbobcat2 Jan 3, 2016 6:53 AM in response to nicole82882
    Level 3 (523 points)
    Jan 3, 2016 6:53 AM in response to nicole82882

    Hi nicole82882,

     

    I can understand how inconvenient it can be if the mail app isn't working right for you, and I'd be happy to help you solve this problem. First off, let's try force restarting your iPhone with the steps below:

     

    • Press and hold on the Sleep/Wake and Home button at the same time for ten seconds, or until the Apple logo appears.

     

    Once you've force restarted your iPhone, try checking to see if the mail app is still crashing. If it's still crashing, you may need to reset your iPhone to factory settings. This guide written by Apple should help you with the whole process:

    How to erase your iOS device and then set it up as a new device or restore it from backups - Apple Support

     

    If you have any more questions, or need any more assistance please don't hesitate to ask