HT203174: iTunes: Possible iTunes Store errors

Learn about iTunes: Possible iTunes Store errors
t-bone33

Q: how do i rent a HD movie on my HD computer. because i tunes is telling me i can only play the movie rental in SD?

How do i rent a HD movie on my HD computer. Because the rental is telling me i must use SD to play movie?

Posted on Jan 2, 2016 9:42 PM

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Q: how do i rent a HD movie on my HD computer. because i tunes is telling me i can only play the movie rental in SD?

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  • by sterling r,Solvedanswer

    sterling r sterling r Jan 10, 2016 8:58 PM in response to t-bone33
    Community Specialists
    Jan 10, 2016 8:58 PM in response to t-bone33

    Hi there t-bone33,

     

    It sounds like you have rented a movie in SD and want to watch it in HD instead or you are only seeing the option to rent it in SD. Not all movies are available in HD. In order to rent a movie in HD most movies have the option of switching between SD (which is a little bit cheaper) and HD. Here is an example from the iTunes Store with SD chosen:

     

     

    And here is the same movie with HD selected to better illustrate my point:

     

     

    If you have the option for HD on this rental and you have not watched the movie yet, then you may be able to get a refund from the iTunes Store support so you can rent the HD version instead:

     

    reportaproblem.apple.com

     

    Thank you for using Apple Support Communities.