wittnebend
Level 1 (0 points)

Q: Apple TV 3rd Generation

I have an apple tv 3rd generation that I am trying to restore to its original settings.  My itunes will not recognize the apple tv when i plug it in with the micro usb and the power adapter.  I have read multiple boards and watched multiple videos on youtube.  If anyone could help I would greatly appreciate it.

 

Thank you,

 

Wittnebend

Posted on Jan 2, 2016 9:37 PM

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wittnebend

Q: Apple TV 3rd Generation

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  • by Allen A,

    Allen A Allen A Jan 4, 2016 8:07 AM in response to wittnebend
    Community Specialists
    Jan 4, 2016 8:07 AM in response to wittnebend

    Howdy wittnebend,

     

     

    I understand that you're not seeing your Apple TV in iTunes when attempting to restore the device. Fortunately the information outlined below can help.

    If your Apple TV doesn’t appear in iTunes or you see Restore Error 1603 or 1611, make sure that you use a USB-C or Micro-USB cable that supports data transfer. Some cables that are bundled with other products or accessories might only support charging those products (and not transmitting data). Or they might work only with the product with which they were sold. 

    If you can't restore your Apple TV or you still see the Connect to iTunes screen, take your Apple TV to an Apple Retail Store or Apple Authorized Service Provider for more help. If the Apple TV is out of warranty, you might have to pay a service fee to diagnose or replace it.

    Restore your Apple TV through iTunes
    https://support.apple.com/en-us/HT203028

     

     

    Cheers!

  • by ESA1178,

    ESA1178 ESA1178 Jan 4, 2016 8:55 AM in response to Allen A
    Level 1 (0 points)
    Jan 4, 2016 8:55 AM in response to Allen A

    Hello Allen...

     

    There is a Playon App on itunes which I connect to my network pc.

    So I am assuming I can use playon with appletv since it is on my iphone ?

     

     

    Mark

  • by Protodd,

    Protodd Protodd Jan 4, 2016 8:58 AM in response to ESA1178
    Level 4 (2,069 points)
    Jan 4, 2016 8:58 AM in response to ESA1178

    What region do you reside?  Playon is not available in the US tvOS App Store.  However, depending on the iOS version you could be able to AirPlay from the app on your iPhone/iPad to the ATV (some apps restrict/prevent AirPlay)