ednarcoleptic
Level 1 (5 points)

Q: Content Not Found Error Message in Apple Music

I subscribe to both iTunes Match and Apple Music and am using iOS 9.2.  When I attempt to listen to tracks within certain albums on my iOS devices (iPad Air; iPod Touch/5th generation; each 32 gb) that are part of the 'My Music' tab of Apple Music app, they just do not play.  The tracks are listed but when I attempt to listen to them, the play cursor just skips to the end of the track. 


And when I attempt to play these same tracks/albums on Apple TV (on most recently updated version of Apple TV as of 1/1/16) through the Music app under the 'My Music' tab I get an error message that says 'Content not found!'.  The really strange part is that all of the tracks/albums that won't play but are listed were purchased through iTunes and played just fine on all these devices while subscribing to Apple Music but before subscribing to iTunes Match.


I have tried logging out of iTunes on all devices, and turned off iTunes Match on my authorized computer that holds the bulk of my music collection, logging back into iTunes on my computer and turning iTunes Match back on.  No luck.


Was wondering if anyone else experienced this same issue/similar issue and how they solved it?


Thanks.

iPad Air Wi-Fi, iOS 9.2

Posted on Jan 2, 2016 8:04 PM

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ednarcoleptic

Q: Content Not Found Error Message in Apple Music

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  • by Jimzgoldfinch,

    Jimzgoldfinch Jimzgoldfinch Jan 3, 2016 4:30 AM in response to ednarcoleptic
    Level 6 (9,105 points)
    iTunes
    Jan 3, 2016 4:30 AM in response to ednarcoleptic

    HI,

    Read this support document especially the cloud status column on your computer. About iCloud Music Library icons and status - Apple Support

     

    Jim

  • by ednarcoleptic,

    ednarcoleptic ednarcoleptic Jan 3, 2016 7:29 PM in response to Jimzgoldfinch
    Level 1 (5 points)
    Jan 3, 2016 7:29 PM in response to Jimzgoldfinch

    Hi,

     

    I did read the support document relating to the cloud status column and icon meanings and am still stumped.  There are no error icons in my iTunes Library for any songs.

     

    As I mentioned in my post I am an Apple Music subscriber and also subscribe to iTunes Match.  I purchased Bruce Springsteen's "Tunnel of Love" album through iTunes, it is currently available on iTunes for purchase and for streaming through Apple Music.  So as an Apple Music subscriber, I should be able to listen to it, since it should be 'matched' in Apple's catalog via Apple Music/my iCloud Library.  And the album shows up on my iPad and iPod Touch as part of My Music in the Apple Music App.  But when I attempt to play any track, it does the same thing:  skips to the end of the track without playing it.

     

    On Apple TV, under My Music tab in the Music App, the album and all of its tracks are listed as part of my collection; but when I attempt to play any track I get a different result: an error message that says "Content not found!" 

  • by ednarcoleptic,

    ednarcoleptic ednarcoleptic Jan 3, 2016 8:06 PM in response to ednarcoleptic
    Level 1 (5 points)
    Jan 3, 2016 8:06 PM in response to ednarcoleptic

    And ditto for Def Leppard Album "Hysteria"...and for many more.  I guess I could listen to these albums by streaming them through Apple Music Tab instead of My Music Tab within Apple Music app, but that isn't really the answer I'm looking for.