Castingabout69

Level 1 (0 points)

Q: Apple TV (3rd gen) has not been used in 8 mo. I cannot get to respond to any commands. The white light flashes rapidly.

I Have 3rd gen Apple TV unit connected to the TV by USB wire.

1. I followed the instructions re. Set up

2. I am getting no Apple logo screen

3. When the selecting the USB as source I get message"no storage units available"

4. The white light flashes rapidly

Apple TV, iOS 9.2

Posted on Jan 3, 2016 2:57 AM

I have this question too

Solved

Winston Churchill

Level 10 (103,392 points)

Apple TV

A:

If your Apple TV fails to restore through iTunes……..

Check that you have correctly followed the instructions for your model of Apple TV.
If not already, try using a powered USB port.
Repeat the process but this time try connecting the cable while iTunes is closed.
Repeat the process with another cable.
Try restoring the Apple TV on another computer in another location.

Posted on Jan 4, 2016 6:03 AM

Q: Apple TV (3rd gen) has not been used in 8 mo. I cannot get to respond to any commands. The white light flashes rapidly.

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Helpful answers

by Winston Churchill,Helpful

Winston Churchill Jan 3, 2016 8:39 AM in response to Castingabout69
Level 10 (103,392 points)

Apple TV

Jan 3, 2016 8:39 AM in response to Castingabout69

The Apple TV 3 needs to be connected to the TV by HDMI.
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by Vinceassociate,Helpful

Vinceassociate Jan 3, 2016 8:00 AM in response to Castingabout69
Level 4 (1,738 points)

Jan 3, 2016 8:00 AM in response to Castingabout69

The USB port is for emergency reflashing of the ATV memory. Remove the USB cable and connect the ATV to the TV with a HDMI cable.
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by Castingabout69,

Castingabout69 Jan 3, 2016 8:47 AM in response to Winston Churchill
Level 1 (0 points)

Jan 3, 2016 8:47 AM in response to Winston Churchill

I have connected my Apple TV (3d gen) to my MacBook Pro. It does not show up in iTunes. On my aluminum controller I have tried holding down menu & down ring button. Apple TV goes to ultra rapid flashing while buttons are down, but there is no recognition of the device in iTunes.
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by Vinceassociate,

Vinceassociate Jan 3, 2016 9:37 AM in response to Castingabout69
Level 4 (1,738 points)

Jan 3, 2016 9:37 AM in response to Castingabout69

Here are the instructions to do it yourself:
Restore your Apple TV through iTunes - Apple Support
Or as they suggest, go to the Apple Genius Bar and have them do it.
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by Castingabout69,

Castingabout69 Jan 3, 2016 1:54 PM in response to Vinceassociate
Level 1 (0 points)

Jan 3, 2016 1:54 PM in response to Vinceassociate

Thank you for recommendation re. ATV restore. The major issue is that the device does not show as being connected in iTunes (I'm using the Apple supplied USB wire) after following Churchill's and your recommendations. Regrettably we are in a remote part of Patagonia, brought the ATV w/ us to access Netflix and similar streaming services, so going to an Apple Store/Genius Bar is not possible. I will purchase an HDMI cable to see if I can get to a function screen, but since the ATV is not showing in the iTunes, I'm afraid I won't have a positive result. Will confirm if I do.
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by Winston Churchill,Solvedanswer

Winston Churchill Jan 4, 2016 6:03 AM in response to Castingabout69
Level 10 (103,392 points)

Apple TV

Jan 4, 2016 6:03 AM in response to Castingabout69
If your Apple TV fails to restore through iTunes……..

Check that you have correctly followed the instructions for your model of Apple TV.
If not already, try using a powered USB port.
Repeat the process but this time try connecting the cable while iTunes is closed.
Repeat the process with another cable.
Try restoring the Apple TV on another computer in another location.
Reply options

Link to this post

by Castingabout69,

Castingabout69 Jan 4, 2016 11:11 AM in response to Winston Churchill
Level 1 (0 points)

Jan 4, 2016 11:11 AM in response to Winston Churchill

Purchased a HMDI cable and was able to access my previously inaccessible ATV. Problem solved...THANK YOU!
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