My Mac book pro often panic

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My Mac book pro often panic

I bought this Macbook in Sep 2015 on the apple online shop. The hardware spec is 13" retina, CPU:2.9 GHz Intel Core i5, Ram: 16 GB 1867 MHz DDR3, Storage: 256GB SSD. But after using about 1 month, it start to panic in many random cases. Music stuttering, touch panel event can't be click. I could only force shutdown this. But after reboot, no error reports displayed. I'm really very very very very very confused in every panic. I guessed this error maybe some OS error in the 10.10.5 and then upgraded my OS to 10.11.1. But it still panic every day...

And then, I started seek help from apple tech support:

I have seek help from the apple tech support more than 3 times, I even checked my Macbook in the genius bar, but no issue found after a full hardware check. I'm not sure if my issue is caused only on the 13" Macbook with 16GB ram since panic issue never occured on my friends's 8GB 13" Mac.

Does any one have the same issue with me?

MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11.2)

Posted on Jan 3, 2016 4:20 AM

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Answer 1

OGELTHORPE

Level 9

57,329 points

Jan 3, 2016 7:05 AM in response to t_bruce_yu

Check to see if you have a kernel panic report. If so, use these instructions to log and post it.

https://support.apple.com/en-us/HT201753

Ciao.

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Answer 2

t_bruce_yu Author

Level 1

0 points

Jan 3, 2016 7:15 AM in response to OGELTHORPE

Hi Ciao,

Thanks for your information, I checked the /Library/Logs/DiagnosticReports folder, but no panic log found.

Here is my instructions and output:

yutao@localhost:~/temp$ ls /Library/Logs/DiagnosticReports/*2016*

/Library/Logs/DiagnosticReports/QQMusic_2016-01-02-162919_yutaodeMacBook-Pro.wak eups_resource.diag

/Library/Logs/DiagnosticReports/QQMusic_2016-01-02-203831_yutaodeMacBook-Pro.wak eups_resource.diag

/Library/Logs/DiagnosticReports/QQMusic_2016-01-03-151809_yutaodeMacBook-Pro.wak eups_resource.diag

/Library/Logs/DiagnosticReports/QQMusic_2016-01-03-174953_yutaodeMacBook-Pro.wak eups_resource.diag

/Library/Logs/DiagnosticReports/QQMusic_2016-01-03-200143_yutaodeMacBook-Pro.wak eups_resource.diag

/Library/Logs/DiagnosticReports/QQMusic_2016-01-03-204134_yutaodeMacBook-Pro.wak eups_resource.diag

/Library/Logs/DiagnosticReports/QQMusic_2016-01-03-211247_yutaodeMacBook-Pro.wak eups_resource.diag

/Library/Logs/DiagnosticReports/VBoxHeadless_2016-01-03-010232_yutaodeMacBook-Pr o.wakeups_resource.diag

/Library/Logs/DiagnosticReports/VBoxHeadless_2016-01-03-010808_yutaodeMacBook-Pr o.wakeups_resource.diag

/Library/Logs/DiagnosticReports/awdd_2016-01-02-140354_yutaodeMacBook-Pro.awd

/Library/Logs/DiagnosticReports/awdd_2016-01-03-124500_yutaodeMacBook-Pro.awd

/Library/Logs/DiagnosticReports/awdd_2016-01-03-191852_yutaodeMacBook-Pro.awd

yutao@localhost:~/temp$ find /Library/Logs/ -iname "*panic*"

yutao@localhost:~/temp$

It seems that my panic even not a kernel panic. I'm so confused...

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Answer 3

OGELTHORPE

Level 9

57,329 points

Jan 3, 2016 7:43 AM in response to t_bruce_yu

Had there been a kernel panic, perhaps there may have been a clue to your MBP problems. Try running Apple diagnostics and see if that offers any information:

https://support.apple.com/en-us/HT202731

I suspect that your best chances of sorting this out is with the Apple technicians. Your MBP came with a warranty so you should take advantage of it.

Ciao.

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