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What does 'Original product return pending' mean?

User uploaded file

I checked my repair status to see when my phone was on its way back to me, but for almost 5 days it has said Original product return pending. I have no idea as to what this means, please can someone help me out?

iPhone 6, iOS 9.0.2

Posted on Jan 3, 2016 5:48 AM

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1 reply

Jan 3, 2016 6:28 AM in response to Elliward

From your post


Apple has declined to repair your device for some reason and the repair center is preparing it for return to you. You can always call them and ask what is happening, but otherwise, I expect you'll get an email in the next few days with a return shipping notice and some explanation of why they declined to repair it (Possible reasons would include evidence of water damage, accidental damage, or something else that voided your warranty and support).


The new year holiday may be the simple cause for any delay in getting it returned to you.

What does 'Original product return pending' mean?

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