Messages opens, downloads new messages – but can't be used (spinning ball keeps... spinning) on MacBook 2015

Question

Level 1

5 points

Messages opens, downloads new messages – but can't be used (spinning ball keeps... spinning) on MacBook 2015

Hi! I'm going crazy. The Messages app can be opened, and it even downloads the latest messages – but I can't use it. The loading ball just keeps spinning. And spinning. And spinning.

My specs:

OS X El capitan 10.11.2

MacBook (Retina, 12-inch, Early 2015)

Processor 1.2 GHz Intel Core M

Memory 8 GB 1600 MHz DDR3

Graphics Intel HD Graphics 5300 1536 MB

MacBook, OS X El Capitan (10.11.2), MacBook (Retina, 12-inch, Early 201

Posted on Jan 3, 2016 8:04 AM

Reply

Answer 1

Linc Davis

Level 10

209,547 points

Jan 3, 2016 8:10 AM in response to jacobastrom

Please launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

Reply

Answer 2

jacobastrom Author

Level 1

5 points

Jan 3, 2016 8:38 AM in response to Linc Davis

This is what I get when I click Messages (2-3 times):

1/3/16 6:37:55.443 PM accountsd[325]: AIDA Notification plugin running

1/3/16 6:37:55.479 PM accountsd[325]: AIDA Notification plugin running

1/3/16 6:37:55.515 PM com.apple.AddressBook.InternetAccountsBridge[396]: Checking iCDP status for DSID 105818994 (checkWithServer=0)

1/3/16 6:37:55.516 PM com.apple.AddressBook.InternetAccountsBridge[396]: XPC Error while checking if iCDP is enabled for DSID 105818994: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.cdp.daemon was invalidated." UserInfo={NSDebugDescription=The connection to service named com.apple.cdp.daemon was invalidated.}

1/3/16 6:37:55.518 PM com.apple.AddressBook.InternetAccountsBridge[396]: Daemon connection invalidated!

1/3/16 6:37:55.524 PM com.apple.AddressBook.InternetAccountsBridge[396]: [AOSAccounts] : [__49-[ACAccountStore(iCloudAccount) icaAppleAccounts]_block_invoke] : accountsWithAccountType returned error: Error Domain=com.apple.accounts Code=9 "(null)"

1/3/16 6:37:55.541 PM com.apple.AddressBook.InternetAccountsBridge[396]: Checking iCDP status for DSID 105818994 (checkWithServer=0)

1/3/16 6:37:55.541 PM com.apple.AddressBook.InternetAccountsBridge[396]: Daemon connection invalidated!

1/3/16 6:37:55.541 PM com.apple.AddressBook.InternetAccountsBridge[396]: XPC Error while checking if iCDP is enabled for DSID 105818994: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.cdp.daemon was invalidated." UserInfo={NSDebugDescription=The connection to service named com.apple.cdp.daemon was invalidated.}

1/3/16 6:37:55.548 PM com.apple.AddressBook.InternetAccountsBridge[396]: [AOSAccounts] : [__49-[ACAccountStore(iCloudAccount) icaAppleAccounts]_block_invoke] : accountsWithAccountType returned error: Error Domain=com.apple.accounts Code=9 "(null)"

1/3/16 6:37:55.678 PM accountsd[325]: AIDA Notification plugin running

1/3/16 6:37:55.727 PM com.apple.AddressBook.InternetAccountsBridge[396]: Checking iCDP status for DSID 105818994 (checkWithServer=0)

1/3/16 6:37:55.728 PM com.apple.AddressBook.InternetAccountsBridge[396]: XPC Error while checking if iCDP is enabled for DSID 105818994: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.cdp.daemon was invalidated." UserInfo={NSDebugDescription=The connection to service named com.apple.cdp.daemon was invalidated.}

1/3/16 6:37:55.728 PM com.apple.AddressBook.InternetAccountsBridge[396]: Daemon connection invalidated!

1/3/16 6:37:55.738 PM com.apple.AddressBook.InternetAccountsBridge[396]: [AOSAccounts] : [__49-[ACAccountStore(iCloudAccount) icaAppleAccounts]_block_invoke] : accountsWithAccountType returned error: Error Domain=com.apple.accounts Code=9 "(null)"

1/3/16 6:38:05.786 PM com.apple.AddressBook.ContactsAccountsService[321]: [Accounts] Current connection, <NSXPCConnection: 0x7fc6b2f16a40> connection from pid 394, doesn't have account access.

1/3/16 6:38:05.787 PM DataDetectorsDynamicData[394]: [Accounts] Failed to update account with identifier B690FB7A-6A38-48E8-A457-C0FD4DC31DCB, error: Error Domain=ABAddressBookErrorDomain Code=1002 "(null)"

1/3/16 6:38:05.808 PM com.apple.AddressBook.ContactsAccountsService[321]: [Accounts] Current connection, <NSXPCConnection: 0x7fc6b2e00200> connection from pid 262, doesn't have account access.

1/3/16 6:38:05.808 PM sharingd[262]: [Accounts] Failed to update account with identifier B690FB7A-6A38-48E8-A457-C0FD4DC31DCB, error: Error Domain=ABAddressBookErrorDomain Code=1002 "(null)"

1/3/16 6:38:05.827 PM com.apple.AddressBook.ContactsAccountsService[321]: [Accounts] Current connection, <NSXPCConnection: 0x7fc6b2f1ffe0> connection from pid 327, doesn't have account access.

1/3/16 6:38:05.827 PM Alfred 2[327]: [Accounts] Failed to update account with identifier B690FB7A-6A38-48E8-A457-C0FD4DC31DCB, error: Error Domain=ABAddressBookErrorDomain Code=1002 "(null)"

1/3/16 6:38:05.879 PM com.apple.AddressBook.ContactsAccountsService[321]: [Accounts] Current connection, <NSXPCConnection: 0x7fc6b2e0c270> connection from pid 347, doesn't have account access.

1/3/16 6:38:05.879 PM CalNCService[347]: [Accounts] Failed to update account with identifier B690FB7A-6A38-48E8-A457-C0FD4DC31DCB, error: Error Domain=ABAddressBookErrorDomain Code=1002 "(null)"

1/3/16 6:38:07.514 PM accountsd[325]: AIDA Notification plugin running

1/3/16 6:38:07.651 PM accountsd[325]: AIDA Notification plugin running

1/3/16 6:38:07.690 PM com.apple.AddressBook.InternetAccountsBridge[396]: Checking iCDP status for DSID 105818994 (checkWithServer=0)

1/3/16 6:38:07.692 PM com.apple.AddressBook.InternetAccountsBridge[396]: XPC Error while checking if iCDP is enabled for DSID 105818994: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.cdp.daemon was invalidated." UserInfo={NSDebugDescription=The connection to service named com.apple.cdp.daemon was invalidated.}

1/3/16 6:38:07.692 PM com.apple.AddressBook.InternetAccountsBridge[396]: Daemon connection invalidated!

1/3/16 6:38:07.698 PM com.apple.AddressBook.InternetAccountsBridge[396]: [AOSAccounts] : [__49-[ACAccountStore(iCloudAccount) icaAppleAccounts]_block_invoke] : accountsWithAccountType returned error: Error Domain=com.apple.accounts Code=9 "(null)"

1/3/16 6:38:07.732 PM com.apple.AddressBook.InternetAccountsBridge[396]: Checking iCDP status for DSID 105818994 (checkWithServer=0)

1/3/16 6:38:07.744 PM com.apple.AddressBook.InternetAccountsBridge[396]: XPC Error while checking if iCDP is enabled for DSID 105818994: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.cdp.daemon was invalidated." UserInfo={NSDebugDescription=The connection to service named com.apple.cdp.daemon was invalidated.}

1/3/16 6:38:07.744 PM com.apple.AddressBook.InternetAccountsBridge[396]: Daemon connection invalidated!

1/3/16 6:38:07.750 PM com.apple.AddressBook.InternetAccountsBridge[396]: [AOSAccounts] : [__49-[ACAccountStore(iCloudAccount) icaAppleAccounts]_block_invoke] : accountsWithAccountType returned error: Error Domain=com.apple.accounts Code=9 "(null)"

1/3/16 6:38:09.303 PM secd[270]: SOSAccountThisDeviceCanSyncWithCircle sync with device failure: Error Domain=com.apple.security.sos.error Code=1035 "Account identity not set" UserInfo={NSDescription=Account identity not set}

Reply

Answer 3

Linc Davis

Level 10

209,547 points

Jan 5, 2016 12:29 AM in response to jacobastrom

1. If a McAfee "anti-virus" product is installed, please remove it by following these instructions.

Note that if you have already tried to uninstall the software, you may have to reinstall it in order to finish the job. If you have a different version of the product, the procedure may be different.

Back up all data before making any changes.

2. If you synchronize Contacts with one or more network services such as iCloud or Google, please disable all the contact accounts in the iCloud and/or Internet Accounts pane of System Preferences. When prompted to confirm, choose to delete the contacts from the Mac. They'll still be on the servers and on your other devices.

Log out or restart the computer.

If the problem is resolved, re-enable the accounts one at a time, wait for the network contacts to reappear, and test after each step.

Credit for this observation to ASC member tomconrad.

Reply

Answer 4

Jan 4, 2016 11:46 AM in response to jacobastrom

Hi,

Open the Contacts App and check the My Card (Card Menu) is showing your details.

(it is more likely that Linc is right that another app is causing the issue).

Also go to ~/Library/Containers/com.apple.iChat/Data/Library/Messages and check the Archive item is a Folder.

To access the Home Folder Library (~/Library) use the Go Menu in the Finder whilst holding down the ALT key then Select the Library that appears in the List.

Navigate through the rest of the Path I listed.

Normally you get an error messages saying the App is trying to finish something (I forget the exact words right now) about indexing if the Archive has changed from being a folder.

Basically this is where Saved Chats would be held if you are Saving them.

The App has to summarise the folder's contents to be able to open properly.

7:46 pm Monday; January 4, 2016

 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Reply

Answer 5

jacobastrom Author

Level 1

5 points

Jan 5, 2016 12:30 AM in response to Linc Davis

THANK YOU!!! Started working when I removed my two Gmail account in contacts!

Reply