MY 5s periodically locks up. Apple as replaced the phone several times and now the think it's my iCloud acct. they want me to wipe it out and start over. To do this they say I will loose all of my contact pictures etc. isn't there some way to save this?
iPhone 5s, iOS 9.2
Import your photos to your computer: Import photos and videos from your iPhone, iPad, or iPod touch to your computer - Apple Support
You can also use an app for contacts. I use MyContactsBackup. https://itunes.apple.com/us/app/my-contacts-backup/id446784593?mt=8
This link may also help: Archive or make copies of your iCloud data - Apple Support
5s periodically locks up
