HT201253: Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB

Learn about Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB

momthechauffer

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Q: Can't sync contacts from 6s to Macbook Pro (Yosemite)

My daughter has an iPhone 6s. I finally updated her Macbook Pro to Yosemite yesterday and now we are trying to sync her contacts from the phone to her Macbook Pro. We had never synced her other iPhones (4 and 5s) before. Her calendar is synced but we can't sync the contacts. Updated to latest iTunes. We've been at this for a few hours now. The main concern about this is with the iMessage now on the Macbook it just shows phone numbers and she wants the names. We keep looking under contacts and nothing is there.

Help!!!!

MacBook Pro (13-inch Late 2011)

Posted on Jan 3, 2016 5:32 PM

I have this question too

Q: Can't sync contacts from 6s to Macbook Pro (Yosemite)

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by Grant Bennet-Alder,

Grant Bennet-Alder Jan 3, 2016 5:36 PM in response to momthechauffer
Level 9 (60,719 points)

Desktops

Jan 3, 2016 5:36 PM in response to momthechauffer

You don't actually sync her pone contacts with her Mac. You since them with a "master" copy on iCloud. Then you sync the Mac with the same Master copy on iCloud.

So start with her phone, and get her contacts synced onto iCloud.
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by momthechauffer,

momthechauffer Jan 3, 2016 6:04 PM in response to Grant Bennet-Alder
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Jan 3, 2016 6:04 PM in response to Grant Bennet-Alder

We have synced to the iCloud. Her calendar has updated on the MacBook. But nothing has happened with the contacts.
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by lllaass,

lllaass Jan 4, 2016 5:41 AM in response to momthechauffer
Level 10 (188,027 points)

Desktops

Jan 4, 2016 5:41 AM in response to momthechauffer

iTunes 12 for Mac: Sync contacts, calendars, and other info with iPod, iPhone, or iPad
or maybe:
iTunes 11 for Mac: Sync contacts, calendars, and other info with iPod, iPhone, or iPad

What OSX version on the Mac?
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by Eric Root,

Eric Root Jan 4, 2016 9:59 AM in response to momthechauffer
Level 9 (70,068 points)

iTunes

Jan 4, 2016 9:59 AM in response to momthechauffer

Go to iCloud.com to see if the contacts are there. If not, Settings/iCloud, turn contacts syncing off, wait a couple of minutes, then turn syncing back on. If they are at iCloud.com, System Preferences/iCloud and reset syncing there.
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by momthechauffer,

momthechauffer Jan 14, 2016 7:51 AM in response to Eric Root
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Jan 14, 2016 7:51 AM in response to Eric Root

I will have her try that. It's very frustrating. The calendar is there, but nothing in the contacts. We finally updated her MacBook to Yosemite when this all happened. She hadn't even updated to Maverick (I think that was the one before Yosemite??). Hopefully that will work.
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HT201253: Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB

Q: Can't sync contacts from 6s to Macbook Pro (Yosemite)

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by Grant Bennet-Alder,

by momthechauffer,

by lllaass,

by Eric Root,

by momthechauffer,

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