Rubberman12

Q: cant add debit card for apple pay

My bank supports apple pay and i had my card registered in my phone and used apple pay recently. i went to restore my phone and when i go add my card it says bank doesnt support apple pay yet. i dont get it.

iPhone 6, iOS 9.2

Posted on Jan 3, 2016 6:38 PM

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Q: cant add debit card for apple pay

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  • by alex_h1,

    alex_h1 alex_h1 Jan 5, 2016 6:31 AM in response to Rubberman12
    Community Specialists
    Jan 5, 2016 6:31 AM in response to Rubberman12

    Hello Rubberman12,

    Thanks for using Apple Support Communities.

     

    To troubleshoot this issue where you're unable to add your card to Apple Pay please follow through the steps outlined below.

     

    1. Check the region on your device. Apple Pay is supported in Australia, Canada, the United Kingdom, and the United States. 
         
      • For your iPhone or iPad, go to Settings > General > Language & Region, then scroll to Region. 
      •  
      • For your Apple Watch, open the Watch app on your iPhone, tap the My Watch tab, tap General > Language & Region, and check your Region Format. 
    2. Restart your iPhone, iPad, or Apple Watch
    3. Update to the latest version of iOS or watchOS
    4. Remove the card from Apple Pay, then add it again.  
         
      • For your iPhone or iPad, go to Settings > Wallet & Apple Pay, tap the card that you want to remove, and tap Remove Card. Then add the card back to Apple Pay
      •  
      • For your Apple Watch, open the Watch app on your iPhone, tap the My Watch tab, scroll down, and tap Wallet & Apple Pay. Tap the card and tap Remove. Then add the card back to Apple Pay

    If you still can't add a card or use Apple Pay in stores or within apps, contact your bank or card issuer for help. 

    Get help using Apple Pay

     

     

    Take care.

  • by Rubberman12,

    Rubberman12 Rubberman12 Jan 5, 2016 7:07 AM in response to alex_h1
    Level 1 (19 points)
    Apple Watch
    Jan 5, 2016 7:07 AM in response to alex_h1

    Region and languages set to correct settings and ive restarted my phone a hundred times. and my phone is at 9.2.1

  • by Rubberman12,

    Rubberman12 Rubberman12 Jan 20, 2016 3:05 PM in response to Rubberman12
    Level 1 (19 points)
    Apple Watch
    Jan 20, 2016 3:05 PM in response to Rubberman12

    still cant add a debit card for apple pay. i have restore the iphone twice, even created a new icloud and still wont accept it. also tried adding my card on the wifes phone and it wont do it either. im now thinking maybe its the debit card itself.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jan 20, 2016 3:08 PM in response to Rubberman12
    Level 9 (57,249 points)
    iPhone
    Jan 20, 2016 3:08 PM in response to Rubberman12

    It very well could have to do with how your bank verifies your card to add to Apple Pay. All banks are different. I suggest you contact them to get it straightened out.

  • by Rubberman12,

    Rubberman12 Rubberman12 Jan 20, 2016 3:14 PM in response to ChrisJ4203
    Level 1 (19 points)
    Apple Watch
    Jan 20, 2016 3:14 PM in response to ChrisJ4203

    they have no clue. already did that weeks ago. they gave me the number who you call to verify the setup of apple pay. They could see when i removed my debit from applepay cause i did a restore on the phone but when i go back in trying to add the debit card it doesnt show nothing on thier part to see

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jan 20, 2016 3:17 PM in response to Rubberman12
    Level 9 (57,249 points)
    iPhone
    Jan 20, 2016 3:17 PM in response to Rubberman12

    Well, you can try calling Apple Support, or making a Genius Bar appointment to see if they can help there, but as you saw from the earlier post, it says if you have trouble with adding a card, you need to contact the bank or card issuer.