chahbrah
Level 1 (2 points)

Q: how to remove a linked phone number from apple id

i no longer have the phone number attached to the apple id, still have the same phone it was used for but cant use imessage or facetime because its still trying to connect to that phone number.its getting frustrating because ive tried for days but it still shows the spinning wheel saying its loading next to the phone number i no longer have

iPhone 5s, iOS 9.2

Posted on Jan 3, 2016 6:57 PM

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chahbrah

Q: how to remove a linked phone number from apple id

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  • by judysings,

    judysings judysings Jan 5, 2016 7:19 AM in response to chahbrah
    Community Specialists
    Jan 5, 2016 7:19 AM in response to chahbrah

    Hi chahbrah,

    If you are trying to unlink a telephone number used for iMessage and Facetime, follow the steps outlined below:

    Link your iPhone number and Apple ID to use iMessage and FaceTime

    Unlink your phone number associated with your Apple ID 

     

    When you sign in to iMessage or FaceTime with your Apple ID on your iPhone, your phone number will link with your Apple ID. This lets you use your phone number with iMessage and FaceTime on your other iOS devices and Mac.

     

      To unlink your phone number, remove your Apple ID from iMessage and FaceTime on your iPhone. Follow these steps: 

      1. Go to Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
      2. Go to Settings > FaceTime. Tap your Apple ID, then tap Sign Out.

      This should remove your phone number from other devices using the same Apple ID with iMessage and FaceTime. If the phone number is still available on your other devices after you sign out of iMessage and FaceTime on your iPhone, you might need to sign out of iMessage and FaceTime on all of your devices. 

      If you don’t have the iPhone with the number you want to remove, reset your Apple ID password.

      Last Modified: Dec 2, 2015

       

      Manage your Apple ID account information

      Your Apple ID is the account you use to access all Apple services including the App Store, Apple Music, iCloud, iMessage, FaceTime, and more. You can keep all your Apple ID account information up to date from the Apple ID account page, such as your user name, security information, name, birthday, devices, and more.  

      Happy New Year!