cant see movie on iphone icloud

Hello


I upload a 3GB video to my iCloud via Macbook Pro. The upload is complete. I can see it when I log in into icloud.com and my Macbook pro but cant see it on iPhone iCloud.


Pictures:
User uploaded file

User uploaded file User uploaded file

iPhone 5s, iOS 9.2

Posted on Jan 3, 2016 9:57 PM

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5 replies

Jan 5, 2016 9:15 AM in response to bdizajn.sk

bdizajn.sk,


Thanks for the follow-up. The next step would be to make sure that this movie is in a compatible format to be read by the iPhone. I would try to covert the video using iTunes, then upload the file to iCloud Drive again and test. The article below is just for reference, but I have attached the steps from this article that walk you through the process of converting the video after it is placed into iTunes.


Convert a video for iPhone or iPod

  1. Open iTunes.
  2. Select the video that you want to convert.
  3. Mac: From the menu bar at the top of your computer screen, choose File > Create New Version > Create iPod or iPhone Version.
    Windows: Hold down the Control and B keys on your keyboard to open the iTunes menu bar, then choose File > Create New Version > Create iPod or iPhone Version. Learn more about menus in iTunes for Windows.


If your videos won‘t sync to iPhone, iPad, or iPod from iTunes


Also, here is the list of compatible video formats that can be read by your iPhone.


Video formats supported: H.264 video up to 1080p, 60 frames per second, High Profile level 4.2 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format


http://www.apple.com/lae/iphone-5s/specs/


Cheers

Feb 18, 2016 3:17 PM in response to bdizajn.sk

I was having the same problem. I was playing around with iCloud drive and uploaded a video file to it from my Macbook Pro. The file was in an accepted format based on the standards above, but it would not appear on either my iPhone or iPad via the iCloud drive app. As a test, I deleted a file from the drive via iCloud.com. The file was still visible on my iPad and iPhone for at least 30 minutes. So, I finally went into settings on my iPad and turned off iCloud drive then turned it back on. When I went back to the iCloud drive app, it was now current, with the video file in place and the deleted file gone. I was able to download the video file on my iPad and watch it without issues.


I don't know the ramifications of disabling and reenabling iCloud drive on my i-devices. However, it seems like that is the only way to force a refresh.

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cant see movie on iphone icloud

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