Scratches from Keyboard on Macbook Pro Retina (early 2015) Screen

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Level 1

27 points

Scratches from Keyboard on Macbook Pro Retina (early 2015) Screen

I purchased a Macbook Pro Early 2015 Retina and the screen is becoming more and more scratched from the keyboard.

I had an old Macbook Pro Late 2011 and I've taken it everywhere. The screen does not have ANY scratches from the keyboard.

There is OBVIOUSLY a defect in the design. I purchased it several months ago and it's getting worse.

For the amount of money I paid for this thing I deserve a replacement. Is it worth going to the apple store for this?

Is this a known defect where I can receive a replacement? *ugh* help...

MacBook Pro with Retina display, OS X Yosemite (10.10.5), Macbook Pro Early 2015 Retina

Posted on Jan 3, 2016 9:49 PM

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Answer 1

Best reply

leroydouglas

Community+ 2024

Level 10

183,708 points

Jan 3, 2016 10:25 PM in response to chrisogrady

take it in for assessment

Genius reservation http://www.apple.com/retail/geniusbar/

on-line https://getsupport.apple.com/GetproductgroupList.action

check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do

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Answer 2

chrisogrady Author

Level 1

27 points

Jan 4, 2016 1:28 AM in response to leroydouglas

I called Apple support and they say they are aware of the issue and my laptop is affected.

They said to take it to an authorised service centre and they will replace the screen (after inspection).

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Answer 3

Jan 4, 2016 7:14 AM in response to chrisogrady

chrisogrady wrote:

I called Apple support and they say they are aware of the issue and my laptop is affected.

They said to take it to an authorised service centre and they will replace the screen (after inspection).

There you go. Hope this solves your problem.

Good computing.

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Answer 4

jhm37

Level 1

0 points

Jan 7, 2016 7:52 PM in response to chrisogrady

I have a 2015 13" (early) MBP Retina and I have had my screen replaced twice now. Same issue both times, same marks in the same exact spot. I also was using a 2010 MBP until this one and also nothing wrong with that screen after all those years.

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Answer 5

andyb76

Level 1

4 points

Sep 22, 2016 5:29 AM in response to chrisogrady

Thanks

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Answer 6

Jan 4, 2018 11:51 AM in response to chrisogrady

Was the screen replaced free of charge? Were you still under warranty/AppleCare or was this considered a defect covered after the warranty/Apple Care?

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