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I have MacBook Pro 13 inch(Mid 012) with OS X EI Capitan. In safari, I have a problem in most of the websites saying safari can't open the page "www.cnn.com" because safari can't connect to the server "www.cnn.com" please help me

I have MacBook Pro 13 inch(Mid 012) with OS X EI Capitan.

In safari, I have a problem in most of the websites saying safari can't open the page "www.cnn.com" because safari can't connect to the server "www.cnn.com" please help me

MacBook Pro, OS X El Capitan (10.11.2)

Posted on Jan 3, 2016 10:50 PM

Reply
17 replies

Jan 4, 2016 7:22 AM in response to Adrisha

Please double-click anywhere in the line of text below on this page to select it, then copy it to the Clipboard by pressing the key combination command-C:

www.cnn.com

Launch the Network Utility application.

Step 1

Select the Lookup tab and paste into the address field by pressing command-V. Then press return. Post the output that appears below – the text, please, not a screenshot.

Step 2

Select the Ping tab and do the same. Please enter the same input as you did in Step 1. Don't use the output of Step 1 as input to Step 2.

Important Note

Some web browsers and mail clients will automatically convert a domain name such as "www.example.com" to a clickable URL, such as http://www.example.com. That will interfere with the test. If necessary, edit the input in the Network Utility window to remove any added characters.

Jan 4, 2016 9:02 PM in response to Linc Davis

Dear Linc Davis

Where i have to post the output appears below - the text?


Another question is that why some website is working like google.com, facebook.com, youtube.com and most of the website do not work saying can't connect to server is there any problem of software in my mac book??

Please help me for solution....

Jan 4, 2016 10:17 PM in response to Linc Davis

My problem is similar. Connected via wi-fi or an ethernet cable, everything is fine. But away from home, I would like to use a 3G USB modem. This will connect but I do not receive any data from any website. The message "server was reset" comes up every time


I called the 3G service provider and they say it is probably a compatibility problem between a 3G USB modem (a Huawei e1820) and a Macbook running El Capitan


The 3G modem works 100% on a Windows computer. I have a Windows partition on the Macbook, but the 3G device is not recognised by Windows on this machine


I also called Apple Support in my country but they will not provide advice for non-Apple products like this modem

Jan 5, 2016 4:52 AM in response to Linc Davis

Dear Linc Davis

Please double-click anywhere in the line of text below on this page to select it, then copy it to the Clipboard by pressing the key combination command-C:

www.cnn.com

Launch the Network Utility application.

Step 1

Select the Lookup tab and paste into the address field by pressing command-V. Then press return. Post the output that appears below – the text, please, not a screenshot. In this line i can't understand the meaning of post the output that appears below .....

Jan 5, 2016 7:15 PM in response to Linc Davis

Dear Linc Davis

I have done what you give me the instructions but unable to open the websites, the problem is same,,,I can't find the solution why this happen??some websites can be open like youtube.com, google.com, Facebook.com but other website can't be open..

I have been still faces problem in most of the website as below.

...pls help me....

User uploaded file

Jan 5, 2016 7:23 PM in response to Adrisha

Dear Linc Davis

www.cnn.com -> 103.245.222.73


Ping has started…


PING turner.map.fastly.net (103.245.222.73): 56 data bytes

Request timeout for icmp_seq 0

64 bytes from 103.245.222.73: icmp_seq=0 ttl=128 time=1287.827 ms

64 bytes from 103.245.222.73: icmp_seq=1 ttl=128 time=285.041 ms

64 bytes from 103.245.222.73: icmp_seq=2 ttl=128 time=1440.097 ms

64 bytes from 103.245.222.73: icmp_seq=3 ttl=128 time=1966.224 ms

64 bytes from 103.245.222.73: icmp_seq=4 ttl=128 time=1882.940 ms

Request timeout for icmp_seq 6

Request timeout for icmp_seq 7

64 bytes from 103.245.222.73: icmp_seq=6 ttl=128 time=2080.451 ms

64 bytes from 103.245.222.73: icmp_seq=7 ttl=128 time=2396.675 ms


--- turner.map.fastly.net ping statistics ---

10 packets transmitted, 7 packets received, 30.0% packet loss

round-trip min/avg/max/stddev = 285.041/1619.894/2396.675/646.868 ms

Jan 5, 2016 7:40 PM in response to Adrisha

You may have installed one or more variants of the "VSearch" ad-injection malware. Please back up all data, then follow Apple Support's instructions to remove it.

If you have trouble following those instructions, or if they don't work, see below.

Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.

The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.

1. Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:

/Library/LaunchDaemons

In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

A folder named "LaunchDaemons" may open. Look inside it for two files with names of any of these forms:

com.something.daemon.plist

com.something.helper.plist

com.something.net-preferences.plist

com.something.preferences.plist

Here something is a variable string of characters, which can be different in each VSearch infection. So far it has always been an alphanumeric string without punctuation, such as "cloud," "dot," "highway," "submarine," or "trusteddownloads." Sometimes it's a meaningless string such as "e8dec5ae7fc75c28" rather than a word. Sometimes the string is "apple," and then you must be especially careful not to delete the wrong files, because many built-in OS X files have similar names.

You could have more than one copy of the malware, with different values of something.

There may also be one or more files with a name of this form:

com.somethingUpd.plist

where something may be a different meaningless string than in the other files. Again, there may be more than one such file, with different values of something.

Here's a specific example of a VSearch infection:

com.disbalance.daemon.plist

com.disbalance.helper.plist

com.thunderbearerUpd.plist

You will have files with names similar, but probably not identical, to these.

2. If you find such files, leave the LaunchDaemons folder open, and open the following folder in the same way:

/Library/LaunchAgents

In this folder, there may be a file named

com.something.agent.plist

where the string something is the same as before.

If you feel confident that you've identified the above files, back up all data, then drag just those files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.

Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.

3. Reset the home page in each of your browsers, if it was changed. In Safari, first load the home page you want, then select

Safari Preferences... General

and click

Set to Current Page

The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.

4. This step is optional. Open this folder:

/Library

It may have subfolders named as follows

something

somethingUpd

where something is any of the strings you saw before. Drag any such subfolders to the Trash and close the window.

Don't delete the "Library" folder or anything else inside it.

5. This step doesn't apply to OS X 10.11 ("El Capitan") or later, and is optional if you're running an older version of OS X.

In this folder:

/System/Library/Frameworks

there may be an item named exactly

v.framework

or else an item named

something.framework

Again, something is the same string as before.

This item is actually a folder, though it has a different icon than usual. Drag it to the Trash and close the window.

Don't delete the "Frameworks" folder or anything else inside it.

6. If you didn't find the files or you're not sure about the identification, post what you found.

If in doubt, or if you have no backups, change nothing at all.

7. The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it. I don't recommend that you install the genuine "MPlayerX," because it's hosted on the rogue "SourceForge" website and is bundled with other malware.

This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.

In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.

Then, still in System Preferences, open the App Store or Software Update pane and check the box marked

Install system data files and security updates (OS X 10.10 or later)

or

Download updates automatically (OS X 10.9 or earlier)

if it's not already checked.

Jan 5, 2016 10:34 PM in response to Linc Davis

Dear Linc Davis

As you say I have done as follow..

/Library/LaunchDaemons

file:///Library/LaunchDaemons/com.adobe.fpsaud.plist

file:///Library/LaunchDaemons/com.adobe.SwitchBoard.plist

file:///Library/LaunchDaemons/com.celeryUpd.plist

file:///Library/LaunchDaemons/com.convulsantUpd.plist

file:///Library/LaunchDaemons/com.lacquer.net-preferences.plist

file:///Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

file:///Library/LaunchDaemons/com.neologicallyUpd.plist

file:///Library/LaunchDaemons/com.osteosynthesisUpd.plist

file:///Library/LaunchDaemons/com.rabbindomUpd.plist

file:///Library/LaunchDaemons/com.torch.update.agent.plist



/Library/LaunchAgents

file:///Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

file:///Library/LaunchAgents/com.sony.SonyAutoLauncher.agent.plist



/Library

file:///Library/Application%20Support/

file:///Library/Audio/

file:///Library/Automator/

file:///Library/Bundles/

file:///Library/Caches/

file:///Library/celeryUpd/

file:///Library/ColorPickers/

file:///Library/ColorSync/

file:///Library/Components/

file:///Library/Compositions/

file:///Library/Contextual%20Menu%20Items/

file:///Library/convulsantUpd/

file:///Library/CoreMediaIO/

file:///Library/Desktop%20Pictures/

file:///Library/Dictionaries/

file:///Library/DirectoryServices/

file:///Library/Documentation/

file:///Library/Extensions/

file:///Library/Filesystems/

file:///Library/Fonts/

file:///Library/Fonts%20Disabled/

file:///Library/Frameworks/

file:///Library/Graphics/

file:///Library/Image%20Capture/

file:///Library/Input%20Methods/

file:///Library/Internet%20Plug-Ins/

file:///Library/iTunes/

file:///Library/Java/

file:///Library/Keyboard%20Layouts/

file:///Library/Keychains/

file:///Library/lacquer/

file:///Library/LaunchAgents/

file:///Library/LaunchDaemons/

file:///Library/Logs/

file:///Library/Managed%20Preferences/

file:///Library/Messages/

file:///Library/Modem%20Scripts/

file:///Library/neologicallyUpd/

file:///Library/OpenDirectory/

file:///Library/osteosynthesisUpd/

file:///Library/PDF%20Services/

file:///Library/Perl/

file:///Library/PreferencePanes/

file:///Library/Preferences/

file:///Library/Printers/

file:///Library/PrivilegedHelperTools/

file:///Library/Python/

file:///Library/QuickLook/

file:///Library/QuickTime/

file:///Library/rabbindomUpd/

file:///Library/Receipts/

file:///Library/Ruby/

file:///Library/Sandbox/

file:///Library/Screen%20Savers/

file:///Library/ScriptingAdditions/

file:///Library/Scripts/

file:///Library/Security/

file:///Library/Speech/

file:///Library/Spotlight/

file:///Library/StartupItems/

file:///Library/SystemMigration/

file:///Library/SystemProfiler/

file:///Library/Torch/

file:///Library/Updates/

file:///Library/User%20Pictures/

file:///Library/Video/

file:///Library/WebServer/

file:///Library/Widgets/


/System/Library/Frameworks


file:///System/Library/Frameworks/Accelerate.framework/

file:///System/Library/Frameworks/Accounts.framework/

file:///System/Library/Frameworks/AddressBook.framework/

file:///System/Library/Frameworks/AGL.framework/

file:///System/Library/Frameworks/AppKit.framework/

file:///System/Library/Frameworks/AppKitScripting.framework/

file:///System/Library/Frameworks/AppleScriptKit.framework/

file:///System/Library/Frameworks/AppleScriptObjC.framework/

file:///System/Library/Frameworks/ApplicationServices.framework/

file:///System/Library/Frameworks/AudioToolbox.framework/

file:///System/Library/Frameworks/AudioUnit.framework/

file:///System/Library/Frameworks/AudioVideoBridging.framework/

file:///System/Library/Frameworks/Automator.framework/

file:///System/Library/Frameworks/AVFoundation.framework/

file:///System/Library/Frameworks/AVKit.framework/

file:///System/Library/Frameworks/CalendarStore.framework/

file:///System/Library/Frameworks/Carbon.framework/

file:///System/Library/Frameworks/CFNetwork.framework/

file:///System/Library/Frameworks/CloudKit.framework/

file:///System/Library/Frameworks/Cocoa.framework/

file:///System/Library/Frameworks/Collaboration.framework/

file:///System/Library/Frameworks/Contacts.framework/

file:///System/Library/Frameworks/ContactsUI.framework/

file:///System/Library/Frameworks/CoreAudio.framework/

file:///System/Library/Frameworks/CoreAudioKit.framework/

file:///System/Library/Frameworks/CoreBluetooth.framework/

file:///System/Library/Frameworks/CoreData.framework/

file:///System/Library/Frameworks/CoreFoundation.framework/

file:///System/Library/Frameworks/CoreGraphics.framework/

file:///System/Library/Frameworks/CoreImage.framework/

file:///System/Library/Frameworks/CoreLocation.framework/

file:///System/Library/Frameworks/CoreMedia.framework/

file:///System/Library/Frameworks/CoreMediaIO.framework/

file:///System/Library/Frameworks/CoreMIDI.framework/

file:///System/Library/Frameworks/CoreMIDIServer.framework/

file:///System/Library/Frameworks/CoreServices.framework/

file:///System/Library/Frameworks/CoreTelephony.framework/

file:///System/Library/Frameworks/CoreText.framework/

file:///System/Library/Frameworks/CoreVideo.framework/

file:///System/Library/Frameworks/CoreWLAN.framework/

file:///System/Library/Frameworks/CryptoTokenKit.framework/

file:///System/Library/Frameworks/DirectoryService.framework/

file:///System/Library/Frameworks/DiscRecording.framework/

file:///System/Library/Frameworks/DiscRecordingUI.framework/

file:///System/Library/Frameworks/DiskArbitration.framework/

file:///System/Library/Frameworks/DrawSprocket.framework/

file:///System/Library/Frameworks/DVComponentGlue.framework/

file:///System/Library/Frameworks/DVDPlayback.framework/

file:///System/Library/Frameworks/EventKit.framework/

file:///System/Library/Frameworks/ExceptionHandling.framework/

file:///System/Library/Frameworks/FinderSync.framework/

file:///System/Library/Frameworks/ForceFeedback.framework/

file:///System/Library/Frameworks/Foundation.framework/

file:///System/Library/Frameworks/FWAUserLib.framework/

file:///System/Library/Frameworks/GameController.framework/

file:///System/Library/Frameworks/GameKit.framework/

file:///System/Library/Frameworks/GameplayKit.framework/

file:///System/Library/Frameworks/GLKit.framework/

file:///System/Library/Frameworks/GLUT.framework/

file:///System/Library/Frameworks/GSS.framework/

file:///System/Library/Frameworks/Hypervisor.framework/

file:///System/Library/Frameworks/ICADevices.framework/

file:///System/Library/Frameworks/ImageCaptureCore.framework/

file:///System/Library/Frameworks/ImageIO.framework/

file:///System/Library/Frameworks/IMCore.framework/

file:///System/Library/Frameworks/IMServicePlugIn.framework/

file:///System/Library/Frameworks/InputMethodKit.framework/

file:///System/Library/Frameworks/InstallerPlugins.framework/

file:///System/Library/Frameworks/InstantMessage.framework/

file:///System/Library/Frameworks/IOBluetooth.framework/

file:///System/Library/Frameworks/IOBluetoothUI.framework/

file:///System/Library/Frameworks/IOKit.framework/

file:///System/Library/Frameworks/IOSurface.framework/

file:///System/Library/Frameworks/JavaFrameEmbedding.framework/

file:///System/Library/Frameworks/JavaScriptCore.framework/

file:///System/Library/Frameworks/JavaVM.framework/

file:///System/Library/Frameworks/Kerberos.framework/

file:///System/Library/Frameworks/Kernel.framework/

file:///System/Library/Frameworks/LatentSemanticMapping.framework/

file:///System/Library/Frameworks/LDAP.framework/

file:///System/Library/Frameworks/LocalAuthentication.framework/

file:///System/Library/Frameworks/MapKit.framework/

file:///System/Library/Frameworks/MediaAccessibility.framework/

file:///System/Library/Frameworks/MediaLibrary.framework/

file:///System/Library/Frameworks/MediaToolbox.framework/

file:///System/Library/Frameworks/Message.framework/

file:///System/Library/Frameworks/Metal.framework/

file:///System/Library/Frameworks/MetalKit.framework/

file:///System/Library/Frameworks/ModelIO.framework/

file:///System/Library/Frameworks/MultipeerConnectivity.framework/

file:///System/Library/Frameworks/NetFS.framework/

file:///System/Library/Frameworks/NetworkExtension.framework/

file:///System/Library/Frameworks/NotificationCenter.framework/

file:///System/Library/Frameworks/OpenAL.framework/

file:///System/Library/Frameworks/OpenCL.framework/

file:///System/Library/Frameworks/OpenDirectory.framework/

file:///System/Library/Frameworks/OpenGL.framework/

file:///System/Library/Frameworks/OSAKit.framework/

file:///System/Library/Frameworks/PCSC.framework/

file:///System/Library/Frameworks/Photos.framework/

file:///System/Library/Frameworks/PhotosUI.framework/

file:///System/Library/Frameworks/PlatefulNeedlemaking.framework/

file:///System/Library/Frameworks/PreferencePanes.framework/

file:///System/Library/Frameworks/PubSub.framework/

file:///System/Library/Frameworks/Python.framework/

file:///System/Library/Frameworks/QTKit.framework/

file:///System/Library/Frameworks/Quartz.framework/

file:///System/Library/Frameworks/QuartzCore.framework/

file:///System/Library/Frameworks/QuickLook.framework/

file:///System/Library/Frameworks/QuickTime.framework/

file:///System/Library/Frameworks/Ruby.framework/

file:///System/Library/Frameworks/SceneKit.framework/

file:///System/Library/Frameworks/ScreenSaver.framework/

file:///System/Library/Frameworks/Scripting.framework/

file:///System/Library/Frameworks/ScriptingBridge.framework/

file:///System/Library/Frameworks/Security.framework/

file:///System/Library/Frameworks/SecurityFoundation.framework/

file:///System/Library/Frameworks/SecurityInterface.framework/

file:///System/Library/Frameworks/ServiceManagement.framework/

file:///System/Library/Frameworks/Social.framework/

file:///System/Library/Frameworks/SpriteKit.framework/

file:///System/Library/Frameworks/StoreKit.framework/

file:///System/Library/Frameworks/SyncServices.framework/

file:///System/Library/Frameworks/System.framework/

file:///System/Library/Frameworks/SystemConfiguration.framework/

file:///System/Library/Frameworks/Tcl.framework/

file:///System/Library/Frameworks/Tk.framework/

file:///System/Library/Frameworks/TWAIN.framework/

file:///System/Library/Frameworks/vecLib.framework/

file:///System/Library/Frameworks/VideoDecodeAcceleration.framework/

file:///System/Library/Frameworks/VideoToolbox.framework/

file:///System/Library/Frameworks/vmnet.framework/

file:///System/Library/Frameworks/WebKit.framework/


As you instruct me in step no. 7 I have delete the software "MPlayerX" too then i restart the MacBook,,,now too same problem,,,,please is there any solution for this problem further???

I have MacBook Pro 13 inch(Mid 012) with OS X EI Capitan. In safari, I have a problem in most of the websites saying safari can't open the page "www.cnn.com" because safari can't connect to the server "www.cnn.com" please help me

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