I tried connecting my new iPhone in order to Sync with iTunes, but I'm prompted to update my iTunes on the Apple website. When I do the update, App Store says “Didn't get a response from the Software Update server (10.12.70.252).” What does it mean?

Question

I tried connecting my new iPhone in order to Sync with iTunes, but I'm prompted to update my iTunes on the Apple website. When I do the update, App Store says “Didn't get a response from the Software Update server (10.12.70.252).” What does it mean?

MacBook Pro (13-inch Early 2011), OS X El Capitan (10.11)

Posted on Jan 3, 2016 11:36 PM

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Answer 1

chuck_3rd

Community Specialist

Jan 5, 2016 9:21 AM in response to sophieeee1234

Hello sophieeee1234,

Thanks for using Apple Support Communities.

I see that your Mac is having an issue with connecting to the Mac App Store in order to update iTunes. To get started, I suggest that you follow through the steps below to help troubleshoot the connection between your Mac and Apple's update servers.

Resolve issues between iTunes and third-party security software

Cheers.

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