samzaferg
Level 1 (0 points)

Q: Hi MacBook Pro 2011 operating on os x yosemite. I downloaded El Capitan and installed it but in the app store it says waiting and is frozen. My computer seems to be half updated (looks wise) but it still says im on yosemite thank you!

Hi I have a MacBook Pro 2011 operating on os x yosemite 10.10.5. I downloaded El Capitan and installed it but in the app store it says waiting and is frozen. My computer seems to be half updated (looks wise) but the app store is glitchy. Also when I hit about this mac it still says yosemite is installed Ive tried restarting it and messing around in the app store but nothing seems to be working help? thank you!

Posted on Jan 3, 2016 11:10 PM

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samzaferg

Q: Hi MacBook Pro 2011 operating on os x yosemite. I downloaded El Capitan and installed it but in the app store it says waiting and ... more

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  • by Brett L,

    Brett L Brett L Jan 5, 2016 9:33 AM in response to samzaferg
    Community Specialists
    Jan 5, 2016 9:33 AM in response to samzaferg

    Hi samzaferg,

    If you restarted your computer, and the Apple > About this mac menu still shows OS X Yosemite, then it appears the El Capitan download or installation was incomplete.  Take a look at the Applications folder.  Do you see the Install OS X El Capitan file?  It should be around 6 GB in size.  Double-click on the file to initiate the installation again.  

    If you don't see the Install OS X El Capitan file, open the Mac App Store application and click on the Updates tab.  You should be able to re-download the application from the Update or Purchases tab.

    Please reply to this thread and let us know if you are still unable to update and install OS X El Capitan.

    Upgrade to OS X El Capitan

     

    Take care,

  • by samzaferg,

    samzaferg samzaferg Jan 7, 2016 11:14 AM in response to Brett L
    Level 1 (0 points)
    Jan 7, 2016 11:14 AM in response to Brett L

    Hi Brett L,

     

    Thanks for the response and the help! So i tried all the things you suggested and my computer seems to still be stuck I am unable to open the installer or resume the installation in any way on my computer. Any suggestions?

     

    Thanks

  • by judysings,

    judysings judysings Jan 7, 2016 11:25 AM in response to samzaferg
    Community Specialists
    Jan 7, 2016 11:25 AM in response to samzaferg

    Hi samzaferg,

    Thanks for the update. At this point, I would suggest you contact one of our technical support advisors.  They have the tools to work with you one-on-one and share your computer screen remotely so that they can investigate further into this.  If you live near an Apple Retail Store or Apple Authorized Service provider, they can do this with you in person.    Click on the link above to initiate that support, and refer the advisor to this thread to review the steps you've already taken.

     

    Take care,

  • by Griverajr,

    Griverajr Griverajr Jan 21, 2016 6:24 PM in response to judysings
    Level 1 (0 points)
    Jan 21, 2016 6:24 PM in response to judysings

    I'm having the same problem. I did what mentioned above in applications folder and nothing. I took app and put it in the trash and emptied it. I'm gonna restart computer and try again with the download. If that doesn't help then it's off to the apple store this weekend.

  • by Bebbs,

    Bebbs Bebbs Jan 22, 2016 4:38 AM in response to samzaferg
    Level 1 (25 points)
    Desktops
    Jan 22, 2016 4:38 AM in response to samzaferg

    I had the same problem.

     

    My solution was to look for a link to El Capitan elsewhere.

     

    I had gone to App Store and the Updates tab, downlaoded updates, restarted, then clicked the download button on the big El Capitan splash panel at the top of the Updates tab. I paused the download when I ran out of time to download. When I can to restart the download, the Resume button seemed dead. So I went to the App store's Featured tab and found El Capitan in the Quick links column on the right - the icon for El Capitan was smaller, the Resume button functioned and it downloaded.