meganfromwalton-on-thames
Level 1
(2 points)
Q: I have been invoiced for a book I cannot download
I Have received an invoice for a book I cannot download. When I go to the option report a problem, the purchase is not listed. What should I do?
iPhone 5c, iOS 9.2
King_Penguin
Level 10
(135,475 points)
The book is one that you actually bought e.g. it's not a phishing email trying to get your account and payment details ? If it is a purchase then what happens when you try to download it ?
As well as showing on http://reportaproblem.apple.com it should also show on your account's purchase history (assuming that it's been paid for e.g. it's not a pre-order that's just been released and you don't have a payment method on your account to buy it) : See your purchase history in the iTunes Store on a Mac or PC - Apple Support
You can also contact iTunes Support via http://www.apple.com/uk/support/itunes/contact/
