Daz elliott

Q: Mail gone missing

HI

using iMac with el capitan. Not sure this happened since installing it, but noticed recently all my email history previous to 1st dec 2015 has disappeared. I use BT btinternet.com. Have either BT or el capitan changed the way they store email history? If so where has it gone?

iMac (27-inch, Late 2012), iOS 9.2

Posted on Jan 4, 2016 4:17 AM

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Q: Mail gone missing

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  • by judysings,

    judysings judysings Jan 5, 2016 1:01 PM in response to Daz elliott
    Community Specialists
    Jan 5, 2016 1:01 PM in response to Daz elliott

    Hi Daz elliott,

    The first thing I would suggest is to make sure you are updated to the latest version of El Capitan, which is version 10.11.2.  If you need to update El Capitan, follow these instructions - 

     

    About the OS X El Capitan v10.11.2 Update

    • Fixes an issue that prevented Mail from deleting messages in an offline Exchange account
    • Fixes an issue that may prevent Mail from completing the upgrade

    How to update your Mac

    Use the Mac App Store to install the update. It's a good idea to back up up your Mac before updating.

     

    About the OS X El Capitan v10.11.1 Update

    This update:

    • Improves installer reliability when upgrading to OS X El Capitan.
    • Improves compatibility with Microsoft Office 2016.
    • Fixes an issue where outgoing server information may be missing from Mail.
    • Resolves an issue that prevented display of messages and mailboxes in Mail.

    If you are at the current version of El Capitan, these additional troubleshooting steps may resolve your issue:

    If Mail on your Mac keeps trying to upgrade your email library

     

    If the issue still persists after trying these steps, please reply to this thread and we'll continue to delve into it with you.

    Take care,

  • by Daz elliott,

    Daz elliott Daz elliott Jan 6, 2016 5:51 AM in response to judysings
    Level 1 (0 points)
    Jan 6, 2016 5:51 AM in response to judysings

    HI Judysings,

    Thanks, just checked and I am up to date with el capitan ver 10.11.2.

    Since posting my problem, I still have this problem with Mail, but I also have MS Outlook on my mac as part of the MS Works suite, and have found all my emails are in fact not lost!!! on there. So maybe having made the move to Apple a few years back if its not blasphemous to say on here maybe I need to return to a MS product!

  • by judysings,Helpful

    judysings judysings Jan 6, 2016 7:59 AM in response to Daz elliott
    Community Specialists
    Jan 6, 2016 7:59 AM in response to Daz elliott

    Hi Daz,

    I'm glad you have another copy of your emails in Outlook.  If you have not already done so, please be sure to back up your computer or archive the messages that are the most important to you.  

    If you continue to have issues with Mail on your iMac, I would suggest that you contact one of our technical support advisors.  They have the tools to work with you one-on-one and share your computer screen remotely so that they can investigate further into this.

    Happy New Year!