itunes circle wont stop spinning when photos sync

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rcastardo Author

Level 1

25 points

itunes circle wont stop spinning when photos sync

Trying to sync photos on my iPad Air using my Macbook Air running iTunes 12.3.2.35.

Everything else synced, but when I select PHOTOS the circle starts spinning and will not stop - even after an hour.

I have tried removing all my other devices photo Cahe files, emptying all cages, but nothing works.

This happened about 6 months ago and I do not remember what fixed it.

It only happens with my iPad and it did it with my old iPad 2 also.

MacBook Air, OS X Mavericks (10.9.4)

Posted on Jan 4, 2016 6:21 AM

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Answer 1

Linc Davis

Level 10

209,739 points

Jan 4, 2016 8:17 AM in response to rcastardo

Please take each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.

1. Turn off and restart the mobile device.

2. If the device is connected via USB, connect it to a built-in port on the computer, not to a hub. If it's already connected to a built-in port, try a different one. Also try a different cable, if you have one. You can also try to sync over Wi-Fi.

3. Delete the iPod Photo Cache. Quit and relaunch iTunes.

4. Check the names of all albums and slideshows in iPhoto or Photos. The names should contain only plain letters and digits, not any punctuation marks or other characters. Rename them if necessary.

5. Remove the soundtrack from any photo slideshows that have one. If sync now works, you may be able to restore the soundtracks.

6. Repair or rebuild the iPhoto library or the Photos library. Be sure to back it up first.

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