iPad Pro..keeps trying to wake

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Level 1

11 points

iPad Pro..keeps trying to wake

Although I am working constantly w a very experienced and knowledgeable senior tech on this matter, thank you Mattew, I want to put this out there to see if others are experiencing this issue.

When set in "stand" mode and only "stand" mode w the iPad Pro keyboard the device keeps trying to wake. I was given a work around to turn off lock/unlock which is a minor issue for me, but none the less annoying, keyboard was replaced twice and new iPad was also shipped....the issue was not resolved

I can't begin to relay my disappointment w Apple and the delays it is taking to solve the problem

I need to know if I am the only person in the world that is having this issue as tech support can't or won't tell me

Thank you in advance for any and all info

Michelle

iPad Pro Wi-Fi, Cellular, iOS 9.2

Posted on Jan 4, 2016 1:30 PM

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Answer 1

d0_0b

Level 1

0 points

Jan 9, 2016 11:35 PM in response to ToXic Blonde

yes im in touch with apple but im not happy at all. ive only had it for weeks and already its not working as it should.

i found two other posts about the same thing.

ill post them here

https://discussions.apple.com/thread/7392856?start=0&tstart=0

https://discussions.apple.com/thread/7373749?start=0&tstart=0

https://discussions.apple.com/thread/7407362?start=0&tstart=0

[They really make it difficult to edit these posts] i dont know if one of theses posts aew yours.

Do i understand this corectly, you had this problem, Apple exchanged it fot a new one and its still happening?

one of these posts reconns that it is the keyboard, so im going to try taking it off today and see if it still wakes up. of course appart from the frustration of it waking up, it runs the battery down too.

i also noticed the last couple of times that i powered down, it disen't go off straight away, the. apple comes up a few times before powering down.

let me know how you get on please?

audrey

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Answer 2

biteme1

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Jan 11, 2016 6:24 PM in response to ToXic Blonde

I have the same problem. It hasn't caused me any major problems, but it's definitely a glitch. I have no idea what the problem or solution is.

John

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Answer 3

ToXic Blonde Author

Level 1

11 points

Jan 11, 2016 11:19 PM in response to d0_0b

Apple gave me a work around, go into settings/general and turn off "lock/unlock" you will have to use the lock button to turn it off/sleep. The gentleman I have been working w is quite helpful in calming me down, and trying to get the issue resolved but having said that Its getting old :/

the engineers working on my first iPad seem to thing a iOS update will fix the issue

also note this is my third keyboard and second iPad....it does not happen when the iPad keyboard is removed

thank you for replying Audrey I hope this helps you and thanks for replying at least I know I'm not the only one :/

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Answer 4

ToXic Blonde Author

Level 1

11 points

Jan 11, 2016 11:21 PM in response to biteme1

TThanks for posting John...read my other comment and it will give u the info I know as of today

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Answer 5

Jan 14, 2016 9:40 AM in response to ToXic Blonde

I am also having this issue and only when the keyboard is plugged in. iPad Pro is 2 weeks old, Smart Keyboard is less than 1 week old.

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Answer 6

ToXic Blonde Author

Level 1

11 points

Jan 14, 2016 3:04 PM in response to virtuapete

Thank you for replying to the thread, I neglected to say in my other replies that Apple engineers have my old device and keyboard and are testing to see if it's a software or hardware issue. They had me do a series of tests and take videos of them, which I did.....so now I/we wait and hope an iOS update will correct the issue and it's not a hardware problem :/

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Answer 7

Jan 14, 2016 3:51 PM in response to ToXic Blonde

I should clarify too... I only see this happening when my iPad Pro has the Smart Keyboard connected AND it is plugged into a power source but not covering the screen. Not sure if that was what you see, but that is really the only abnormality I experience.

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Answer 8

ToXic Blonde Author

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11 points

Jan 14, 2016 4:06 PM in response to virtuapete

MY original and replacement devices and keyboards did it both plugged in or not :/

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Answer 9

Jan 14, 2016 6:45 PM in response to ToXic Blonde

Same problem here, exactly as stated. Would love a fix, it's driving me crazy, and I can't help but think it is very widespread.

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Answer 10

ToXic Blonde Author

Level 1

11 points

Jan 15, 2016 10:25 AM in response to godeacs94

Yes sadly more widespread than they know or want to say, a temp fix is described above...hope it helps you

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Answer 11

Jan 19, 2016 2:43 PM in response to ToXic Blonde

I am still having this issue on 9.2.1. It always happens to me when the keyboard is flipped around the back of the iPad Pro.

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Answer 12

Jan 19, 2016 4:34 PM in response to Oblivion426

That is a much clearer way of saying what I am experiencing as well. After a couple weeks with the iPad Pro and a week with the Smart Keyboard, it only happens when it is in that position.

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Answer 13

biteme1

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Jan 19, 2016 4:43 PM in response to Oblivion426

That has been my experience, too. It always happens when it is set in the stand position, but with the keyboard in the back (not being used).

Also, someone mentioned that it only happened for them when it was being charged, so I tested and found that it happens for me whether it's being charged or not.

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Answer 14

biteme1

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Jan 19, 2016 4:47 PM in response to ToXic Blonde

Has anyone said anything about the frequency of the problem? I only mention it because it seems like it would be important to figuring out what's causing the problem. I haven't timed it, but I'd guess that it happens every 5-10 minutes when the iPad is sitting idle, and it stays on for about 5 seconds or so each time.

Does that seem typical for the rest of you?

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Answer 15

ToXic Blonde Author

Level 1

11 points

Jan 20, 2016 4:57 AM in response to biteme1

TO biteme1, this forum only allows me to reply to one or two posts a day which is crazy, however to answer your last question....there is no frequency, it's random, I sat here w my phone and took videos for the engineers took about 10 mins for it to start after hard reboot then it did it every few mins after. The temp fix of turning off the "lock/unlock" works....although annoying it is a cheap fix....I relayed all this info to my apple case tech and he is supposed to have told engineering....I can only hope it's a software issue and not hardware. I have had this issue since I got my keyboard about the beginning of December (got iPad two days after it was released in late November) Apple is working on it, they have my first iPad and keyboard...but I guess I am repeating myself

thanks to everyone that has replied now I know it wasn't just me or my environment as suggested by the tech team....if I hear anything from Apple I will let ppl know as my case is "open" until it's resolved

but I urge everyone to call apple support and report the issue....resetting the device as suggested in another forum posting does not work, only messes up your settings

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