User profile for user: MassAwesomeOne
MassAwesomeOne Author
User level: Level 1
0 points

"You shut down your computer because of a problem" every boot

For over a month now I have been getting the message,"You shut down your computer because of a problem" every time I boot my computer (I have not been shutting down because of a problem). I have a MacBook Pro (Retina, Mid 2012) running 10.10.5. I have also noticed my MacBook will not boot when connected to an external display via HDMI at startup. It will just stay on a black screen with a mouse cursor. If I boot first and then connect the display, I have no problems. I am not sure if this what is causing the error or if it related, but thought it worth mentioning.


I have tried the following:

Resetting the SMC

Clean install from 10.9.5 to 10.10.5 using time machine backup (I was going to update to 10.10.5 anyway, hence upgrade instead of reinstalling).

Booting in safe mode (The message did not appear for the next several boots, but shortly afterword continued to persist)

Disconnecting all peripherals

Resetting the NVRAM

Reinstalling the OS from the recovery partition - Before downloading Yosemite it gave me the error that my computer could not be verified and thus would not continue

Running apple diagnostics - This led to my Mac booting into internet recovery mode instead of running diagnostics


Any help or suggestions for this issue would be appreciated.


MacBook Pro with Retina display, OS X Yosemite (10.10.5)

Posted on Jan 4, 2016 3:56 PM

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9 replies
User profile for user: MassAwesomeOne
MassAwesomeOne Author
User level: Level 1
0 points

Jan 5, 2016 10:10 AM in response to OGELTHORPE

Here is the most recent panic report


Thu Dec 31 14:53:14 2015



*** Panic Report ***

panic(cpu 4 caller 0xffffff8005616df2): Kernel trap at 0xffffff7f87dcf0c0, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xffffff7f87de907d, CR3: 0x0000000008a34000, CR4: 0x00000000001626e0

RAX: 0x0000000000002c5d, RBX: 0x0000000000002c5d, RCX: 0x0000000000002c5d, RDX: 0xffffff7f87de6420

RSP: 0xffffff8112f9ba50, RBP: 0xffffff8112f9bad0, RSI: 0xffffff80d7f7e000, RDI: 0x000000000004b404

R8: 0x0000000000000001, R9: 0xffffff80d7f7ea68, R10: 0xffffff80d7f7e268, R11: 0x0000000000002c5d

R12: 0x000000000004b400, R13: 0xffffff801a982000, R14: 0x000000000000000d, R15: 0x0000000000000000

RFL: 0x0000000000010282, RIP: 0xffffff7f87dcf0c0, CS: 0x0000000000000008, SS: 0x0000000000000000

Fault CR2: 0xffffff7f87de907d, Error code: 0x0000000000000000, Fault CPU: 0x4



Backtrace (CPU 4), Frame : Return Address

0xffffff8112f9b700 : 0xffffff800552ad21

0xffffff8112f9b780 : 0xffffff8005616df2

0xffffff8112f9b940 : 0xffffff8005633ca3

0xffffff8112f9b960 : 0xffffff7f87dcf0c0

0xffffff8112f9bad0 : 0xffffff7f87dcea1c

0xffffff8112f9bb30 : 0xffffff7f87dbe114

0xffffff8112f9bb60 : 0xffffff7f87dbdc85

0xffffff8112f9bc30 : 0xffffff7f85e15b89

0xffffff8112f9bc70 : 0xffffff7f85e02d20

0xffffff8112f9bcb0 : 0xffffff7f85e009bf

0xffffff8112f9bcc0 : 0xffffff7f85e02a30

0xffffff8112f9bd60 : 0xffffff7f85e02c0b

0xffffff8112f9bd80 : 0xffffff7f85e0c321

0xffffff8112f9bdd0 : 0xffffff7f85e0c234

0xffffff8112f9bdf0 : 0xffffff7f85e08320

0xffffff8112f9be40 : 0xffffff7f85e126ff

0xffffff8112f9be60 : 0xffffff7f85e0d4ec

0xffffff8112f9be90 : 0xffffff7f85e09839

0xffffff8112f9bef0 : 0xffffff8005ad595d

0xffffff8112f9bf40 : 0xffffff8005ad37cd

0xffffff8112f9bf80 : 0xffffff8005ad38c6

0xffffff8112f9bfb0 : 0xffffff80056116e7

Kernel Extensions in backtrace:

com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f85dfe000->0xffffff7f85e38fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[05578B0B-C99C-3A87-9F3E-B4746D19CEF4]@0xffffff 7f85d24000

com.apple.driver.AppleIntelFramebufferCapri(10.0.6)[969DED11-3AE0-3A30-A391-017 FEDA1D401]@0xffffff7f87db1000->0xffffff7f87de8fff

dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f86ae5000

dependency: com.apple.iokit.IOPCIFamily(2.9)[05578B0B-C99C-3A87-9F3E-B4746D19CEF4]@0xffffff 7f85d24000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f85dfe000

dependency: com.apple.AppleGraphicsDeviceControl(3.10.25)[DFDCFB7E-74E4-397E-AA6F-6ECFC41D5 649]@0xffffff7f8611a000

dependency: com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7f87721000



BSD process name corresponding to current thread: kernel_task



Mac OS version:

14F1509



Kernel version:

Darwin Kernel Version 14.5.0: Tue Sep 1 21:23:09 PDT 2015; root:xnu-2782.50.1~1/RELEASE_X86_64

Kernel UUID: 06D286E3-A8A1-3BE7-A7EB-EAC6E0C69758

Kernel slide: 0x0000000005200000

Kernel text base: 0xffffff8005400000

__HIB text base: 0xffffff8005300000

System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)



System uptime in nanoseconds: 960422562163

last loaded kext at 10360030411: com.apple.driver.AppleGraphicsDevicePolicy 3.7.7 (addr 0xffffff7f881a3000, size 45056)

last unloaded kext at 418036247275: com.apple.iokit.IOEthernetAVBController 1.0.3b3 (addr 0xffffff7f86b8a000, size 28672)

loaded kexts:

com.nvidia.CUDA 1.1.0

org.pqrs.driver.Karabiner 10.14.0

com.karios.driver.DuetDisplay 1

com.Cycling74.driver.Soundflower 1.6.6

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AGPM 110.19.6

com.apple.driver.ApplePlatformEnabler 2.2.0d4

com.apple.driver.X86PlatformShim 1.0.0

com.apple.iokit.IOBluetoothSerialManager 4.3.6f3

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 272.18.3

com.apple.driver.AppleHDA 272.18.3

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.GeForce 10.0.4

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleIntelHD4000Graphics 10.0.6

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleMuxControl 3.10.25

com.apple.driver.AppleIntelFramebufferCapri 10.0.6

com.apple.driver.AppleMCCSControl 1.2.12

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.iokit.IOUSBAttachedSCSI 1.1.1

com.apple.iokit.SCSITaskUserClient 3.7.5

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 36

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AppleSDXC 1.6.5

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 272.18.3

com.apple.kext.OSvKernDSPLib 1.15

com.apple.nvidia.driver.NVDAGK100Hal 10.0.4

com.apple.nvidia.driver.NVDAResman 10.0.4

com.apple.iokit.IOSurface 97.4

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleGraphicsControl 3.10.25

com.apple.iokit.IOAcceleratorFamily2 156.16

com.apple.AppleGraphicsDeviceControl 3.10.25

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.iokit.IOBluetoothFamily 4.3.6f3

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.AppleHDAController 272.18.3

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOHDAFamily 272.18.3

com.apple.driver.AppleUSBAudio 295.23

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOUSBMassStorageClass 3.7.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471.30.1

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 398

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

com.apple.kec.Libm 1

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User profile for user: OGELTHORPE
OGELTHORPE
User level: Level 9
57,329 points

Jan 5, 2016 10:50 AM in response to MassAwesomeOne

I suppose you could run the Apple Hardware Test but they are not 100% reliable. Let me point out that the 'trek. to the Apple store is in your best interest. If the VST test that they will run indicates a failure, you will have a new logic board installed gratis instead of having to pay about $700+ for a replacement. Note the expiration terms in the link.


Ciao.

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User profile for user: MassAwesomeOne
MassAwesomeOne Author
User level: Level 1
0 points

Jan 6, 2016 1:17 PM in response to OGELTHORPE

For those interested, I can now confirm that it is a graphics related problem. The problem is the use of external HDMI monitors. Preforming these steps on my machine as follows to get the error message and remove it.

1) Boot - No error message

2) Plug in HDMI

3) Shut down

4) Unplug HDMI

5) Boot - This time there is the "You shut down your computer because of a problem" message. The message appears on every subsequent boot as well.

6) Boot in safe mode

7) Restart - The message does appear this boot or any subsequent boots


I also checked disk utility while receiving the message. After repairing disk permissions, it shows a problem with "private/var/db/displaypolicyd". Will be contacting apple shortly now that I can replicate the fault.


Also, thank you OGELTHORPE, I had not been aware of the faulty MacBooks until this thread.

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"You shut down your computer because of a problem" every boot

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