MassAwesomeOne
Level 1 (0 points)

Q: "You shut down your computer because of a problem" every boot

For over a month now I have been getting the message,"You shut down your computer because of a problem" every time I boot my computer (I have not been shutting down because of a problem). I have a MacBook Pro (Retina, Mid 2012) running 10.10.5. I have also noticed my MacBook will not boot when connected to an external display via HDMI at startup. It will just stay on a black screen with a mouse cursor. If I boot first and then connect the display, I have no problems. I am not sure if this what is causing the error or if it related, but thought it worth mentioning.


 

I have tried the following:

Resetting the SMC

Clean install from 10.9.5 to 10.10.5 using time machine backup (I was going to update to 10.10.5 anyway, hence upgrade instead of reinstalling).

Booting in safe mode (The message did not appear for the next several boots, but shortly afterword continued to persist)

Disconnecting all peripherals

Resetting the NVRAM

Reinstalling the OS from the recovery partition - Before downloading Yosemite it gave me the error that my computer could not be verified and thus would not continue

Running apple diagnostics - This led to my Mac booting into internet recovery mode instead of running diagnostics


 

Any help or suggestions for this issue would be appreciated.


 

MacBook Pro with Retina display, OS X Yosemite (10.10.5)

Posted on Jan 4, 2016 3:56 PM

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MassAwesomeOne

Q: "You shut down your computer because of a problem" every boot

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  • Helpful answers

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jan 4, 2016 4:39 PM in response to MassAwesomeOne
    Level 9 (52,776 points)
    Mac OS X
    Jan 4, 2016 4:39 PM in response to MassAwesomeOne

    See if you MBP falls into this replacement program:

     

    https://www.apple.com/support/macbookpro-videoissues/

     

    If so, bring it into an Apple store for testing.

     

    Ciao.

  • by MassAwesomeOne,

    MassAwesomeOne MassAwesomeOne Jan 4, 2016 6:08 PM in response to OGELTHORPE
    Level 1 (0 points)
    Jan 4, 2016 6:08 PM in response to OGELTHORPE

    After entering my information it did not show my Mac as eligible for repairs. I do not believe my problem matches the symptoms listed as the blank screen only occurs when I boot while connected to HDMI. I also haven't noticed any unexpected restarts either.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jan 5, 2016 5:36 AM in response to MassAwesomeOne
    Level 9 (52,776 points)
    Mac OS X
    Jan 5, 2016 5:36 AM in response to MassAwesomeOne

    See if you have a kernel panic report.  Use these directions top log and post it, if possible:

     

    https://support.apple.com/en-us/HT201753

     

    Ciao.

  • by MassAwesomeOne,

    MassAwesomeOne MassAwesomeOne Jan 5, 2016 10:10 AM in response to OGELTHORPE
    Level 1 (0 points)
    Jan 5, 2016 10:10 AM in response to OGELTHORPE

    Here is the most recent panic report

     

    Thu Dec 31 14:53:14 2015

     

     

    *** Panic Report ***

    panic(cpu 4 caller 0xffffff8005616df2): Kernel trap at 0xffffff7f87dcf0c0, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0xffffff7f87de907d, CR3: 0x0000000008a34000, CR4: 0x00000000001626e0

    RAX: 0x0000000000002c5d, RBX: 0x0000000000002c5d, RCX: 0x0000000000002c5d, RDX: 0xffffff7f87de6420

    RSP: 0xffffff8112f9ba50, RBP: 0xffffff8112f9bad0, RSI: 0xffffff80d7f7e000, RDI: 0x000000000004b404

    R8:  0x0000000000000001, R9:  0xffffff80d7f7ea68, R10: 0xffffff80d7f7e268, R11: 0x0000000000002c5d

    R12: 0x000000000004b400, R13: 0xffffff801a982000, R14: 0x000000000000000d, R15: 0x0000000000000000

    RFL: 0x0000000000010282, RIP: 0xffffff7f87dcf0c0, CS:  0x0000000000000008, SS:  0x0000000000000000

    Fault CR2: 0xffffff7f87de907d, Error code: 0x0000000000000000, Fault CPU: 0x4

     

     

    Backtrace (CPU 4), Frame : Return Address

    0xffffff8112f9b700 : 0xffffff800552ad21

    0xffffff8112f9b780 : 0xffffff8005616df2

    0xffffff8112f9b940 : 0xffffff8005633ca3

    0xffffff8112f9b960 : 0xffffff7f87dcf0c0

    0xffffff8112f9bad0 : 0xffffff7f87dcea1c

    0xffffff8112f9bb30 : 0xffffff7f87dbe114

    0xffffff8112f9bb60 : 0xffffff7f87dbdc85

    0xffffff8112f9bc30 : 0xffffff7f85e15b89

    0xffffff8112f9bc70 : 0xffffff7f85e02d20

    0xffffff8112f9bcb0 : 0xffffff7f85e009bf

    0xffffff8112f9bcc0 : 0xffffff7f85e02a30

    0xffffff8112f9bd60 : 0xffffff7f85e02c0b

    0xffffff8112f9bd80 : 0xffffff7f85e0c321

    0xffffff8112f9bdd0 : 0xffffff7f85e0c234

    0xffffff8112f9bdf0 : 0xffffff7f85e08320

    0xffffff8112f9be40 : 0xffffff7f85e126ff

    0xffffff8112f9be60 : 0xffffff7f85e0d4ec

    0xffffff8112f9be90 : 0xffffff7f85e09839

    0xffffff8112f9bef0 : 0xffffff8005ad595d

    0xffffff8112f9bf40 : 0xffffff8005ad37cd

    0xffffff8112f9bf80 : 0xffffff8005ad38c6

    0xffffff8112f9bfb0 : 0xffffff80056116e7

          Kernel Extensions in backtrace:

             com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f85dfe000->0xffffff7f85e38fff

                dependency: com.apple.iokit.IOPCIFamily(2.9)[05578B0B-C99C-3A87-9F3E-B4746D19CEF4]@0xffffff 7f85d24000

             com.apple.driver.AppleIntelFramebufferCapri(10.0.6)[969DED11-3AE0-3A30-A391-017 FEDA1D401]@0xffffff7f87db1000->0xffffff7f87de8fff

                dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f86ae5000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[05578B0B-C99C-3A87-9F3E-B4746D19CEF4]@0xffffff 7f85d24000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f85dfe000

                dependency: com.apple.AppleGraphicsDeviceControl(3.10.25)[DFDCFB7E-74E4-397E-AA6F-6ECFC41D5 649]@0xffffff7f8611a000

                dependency: com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7f87721000

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    14F1509

     

     

    Kernel version:

    Darwin Kernel Version 14.5.0: Tue Sep  1 21:23:09 PDT 2015; root:xnu-2782.50.1~1/RELEASE_X86_64

    Kernel UUID: 06D286E3-A8A1-3BE7-A7EB-EAC6E0C69758

    Kernel slide:     0x0000000005200000

    Kernel text base: 0xffffff8005400000

    __HIB  text base: 0xffffff8005300000

    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

     

     

    System uptime in nanoseconds: 960422562163

    last loaded kext at 10360030411: com.apple.driver.AppleGraphicsDevicePolicy 3.7.7 (addr 0xffffff7f881a3000, size 45056)

    last unloaded kext at 418036247275: com.apple.iokit.IOEthernetAVBController 1.0.3b3 (addr 0xffffff7f86b8a000, size 28672)

    loaded kexts:

    com.nvidia.CUDA 1.1.0

    org.pqrs.driver.Karabiner 10.14.0

    com.karios.driver.DuetDisplay 1

    com.Cycling74.driver.Soundflower 1.6.6

    com.apple.driver.AppleHWSensor 1.9.5d0

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AGPM 110.19.6

    com.apple.driver.ApplePlatformEnabler 2.2.0d4

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.iokit.IOBluetoothSerialManager 4.3.6f3

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleMikeyDriver 272.18.3

    com.apple.driver.AppleHDA 272.18.3

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.GeForce 10.0.4

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHWAccess 1

    com.apple.driver.AppleIntelHD4000Graphics 10.0.6

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleLPC 1.7.3

    com.apple.driver.AppleSMCLMU 2.0.7d0

    com.apple.driver.AppleMuxControl 3.10.25

    com.apple.driver.AppleIntelFramebufferCapri 10.0.6

    com.apple.driver.AppleMCCSControl 1.2.12

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.AppleThunderboltIP 2.0.2

    com.apple.iokit.IOUSBAttachedSCSI 1.1.1

    com.apple.iokit.SCSITaskUserClient 3.7.5

    com.apple.driver.AppleUSBTCButtons 240.2

    com.apple.driver.AppleUSBTCKeyboard 240.2

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 36

    com.apple.driver.AppleUSBHub 705.4.2

    com.apple.driver.XsanFilter 404

    com.apple.iokit.IOAHCIBlockStorage 2.7.1

    com.apple.driver.AppleSDXC 1.6.5

    com.apple.driver.AirPort.Brcm4360 930.37.3

    com.apple.driver.AppleAHCIPort 3.1.2

    com.apple.driver.AppleUSBEHCI 705.4.14

    com.apple.driver.AppleUSBXHCI 710.4.11

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleACPIButtons 3.1

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 3.1

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 161

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.kext.triggers 1.0

    com.apple.iokit.IOSerialFamily 11

    com.apple.driver.DspFuncLib 272.18.3

    com.apple.kext.OSvKernDSPLib 1.15

    com.apple.nvidia.driver.NVDAGK100Hal 10.0.4

    com.apple.nvidia.driver.NVDAResman 10.0.4

    com.apple.iokit.IOSurface 97.4

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.driver.AppleGraphicsControl 3.10.25

    com.apple.iokit.IOAcceleratorFamily2 156.16

    com.apple.AppleGraphicsDeviceControl 3.10.25

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.driver.AppleSMBusPCI 1.0.12d1

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.driver.AppleSMC 3.1.9

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.driver.AppleSMBusController 1.0.13d1

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3

    com.apple.iokit.IOBluetoothFamily 4.3.6f3

    com.apple.driver.IOPlatformPluginFamily 5.9.1d7

    com.apple.iokit.IOUSBUserClient 705.4.0

    com.apple.driver.AppleHDAController 272.18.3

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.iokit.IOHDAFamily 272.18.3

    com.apple.driver.AppleUSBAudio 295.23

    com.apple.iokit.IOAudioFamily 203.3

    com.apple.vecLib.kext 1.2.0

    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5

    com.apple.iokit.IOBDStorageFamily 1.7

    com.apple.iokit.IODVDStorageFamily 1.7.1

    com.apple.iokit.IOCDStorageFamily 1.7.1

    com.apple.iokit.IOUSBMassStorageClass 3.7.2

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

    com.apple.driver.AppleUSBMultitouch 245.2

    com.apple.iokit.IOUSBHIDDriver 705.4.0

    com.apple.driver.AppleUSBMergeNub 705.4.0

    com.apple.driver.AppleUSBComposite 705.4.9

    com.apple.driver.CoreStorage 471.30.1

    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.driver.AppleThunderboltNHI 3.1.7

    com.apple.iokit.IOThunderboltFamily 4.2.2

    com.apple.iokit.IO80211Family 730.60

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.iokit.IOAHCIFamily 2.7.5

    com.apple.iokit.IOUSBFamily 720.4.4

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 398

    com.apple.iokit.IOStorageFamily 2.0

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 3.1

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.corecrypto 1.0

    com.apple.kec.pthread 1

    com.apple.kec.Libm 1

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jan 5, 2016 10:17 AM in response to MassAwesomeOne
    Level 9 (52,776 points)
    Mac OS X
    Jan 5, 2016 10:17 AM in response to MassAwesomeOne

    It appears that your MBP is experiencing some GPU problems and falls into this replacement program:

     

    https://www.apple.com/support/macbookpro-videoissues/

     

    Make an appointment at an Apple store genius bar and request that they run a VST test.

     

    Ciao.

  • by MassAwesomeOne,

    MassAwesomeOne MassAwesomeOne Jan 5, 2016 10:44 AM in response to OGELTHORPE
    Level 1 (0 points)
    Jan 5, 2016 10:44 AM in response to OGELTHORPE

    Thanks, I'll look into it. Are there any tests I can run at home to double check that the GPU is the problem before making the trek to the apple store to have them run their test?

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jan 5, 2016 10:50 AM in response to MassAwesomeOne
    Level 9 (52,776 points)
    Mac OS X
    Jan 5, 2016 10:50 AM in response to MassAwesomeOne

    I suppose you could run the Apple Hardware Test but they are not 100% reliable.  Let me point out that the 'trek. to the Apple store is in your best interest.  If the VST test that they will run indicates a failure, you will have a new logic board installed gratis instead of having to pay about $700+ for a replacement.  Note the expiration terms in the link.

     

    Ciao.

  • by MassAwesomeOne,

    MassAwesomeOne MassAwesomeOne Jan 6, 2016 1:17 PM in response to OGELTHORPE
    Level 1 (0 points)
    Jan 6, 2016 1:17 PM in response to OGELTHORPE

    For those interested, I can now confirm that it is a graphics related problem. The problem is the use of external HDMI monitors. Preforming these steps on my machine as follows to get the error message and remove it.

    1) Boot - No error message

    2) Plug in HDMI

    3) Shut down

    4) Unplug HDMI

    5) Boot - This time there is the "You shut down your computer because of a problem" message. The message appears on every subsequent boot as well.

    6) Boot in safe mode

    7) Restart - The message does appear this boot or any subsequent boots

     

    I also checked disk utility while receiving the message. After repairing disk permissions, it shows a problem with "private/var/db/displaypolicyd". Will be contacting apple shortly now that I can replicate the fault.

     

    Also, thank you OGELTHORPE, I had not been aware of the faulty MacBooks until this thread.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jan 6, 2016 1:21 PM in response to MassAwesomeOne
    Level 9 (52,776 points)
    Mac OS X
    Jan 6, 2016 1:21 PM in response to MassAwesomeOne

    Your welcome.  Good luck. 

     

    Ciao.