When receiving a text, I always receive an alert tone. However, I don't receive an alert tone from one particular iPhone user. This user does receive an alert tone when I send them a text. Is this a problem w/my phone or the user? Is there a fix?

When receiving a text, I always receive an alert tone. However, I don't receive an alert tone from one particular iPhone user. This user does receive an alert tone when I send them a text. Is this a problem w/my phone or the user? Is there a fix?

iPhone 6 Plus, iOS 9.2

Posted on Jan 4, 2016 7:46 PM

Reply
4 replies

Jan 6, 2016 7:44 AM in response to royster677

Hi royster677,


Thanks for using the Apple Support Communities! I'm sorry to hear you are having these issues with your iPhone. If you are having issues with the text tone for a specific user, you may want to check that user's Contact settings (under the Edit button) as noted in the following User Guide page:


Contacts at a glance - iPhone


If everything appears correct and you are still having issues, you may also want to check your Blocked and Do Not Disturb settings:


Block calls and block or filter messages on your iPhone, iPad, or iPod touch - Apple Support

Use Do Not Disturb on your iPhone, iPad, or iPod touch - Apple Support


Regards

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When receiving a text, I always receive an alert tone. However, I don't receive an alert tone from one particular iPhone user. This user does receive an alert tone when I send them a text. Is this a problem w/my phone or the user? Is there a fix?

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